British Gas really don’t want to talk to their customers.

Keep_pedalling

Just moved into our new house which I was told was supplied by BG, however when I went to put our details on their website it told me they did not currently supply this house (bungalow built on what was someone’s back garden 6 years ago). 

Went to the check your supplier website which said E-on Next was the supplier so I rang them, and a very helpful chap told me that there was a problem with the allocation of the meter to this property and after getting me to give him the meter number, he confirmed it actual supplier was BG, so off to the BG web site I go in search of a phone number to ring and can’t find one, so resorted to Google to find one.

After navigating the menu system and choosing to option to inform them we have just moved in, I get a message to the effect that I should clear off and do it on line and which point you get told good bye. 

I gave up at this point I gave up as I have too many boxes to unpack. Once sorted I dread to think how long it is going to take to switch away from this shower with the meter not tying to the address problem. 

t0rt0ise

Opening a complaint is often the only way to get anywhere with British Gas.

leonard_455

If you're having a tough time getting through to British Gas,
If you really want to try and reach out to them then getting through their online chat or social media is the best option. It might be quicker to connect with someone that way. Or, give them another call and see if you can talk to a real person by navigating through the menu options.

GingerTim

leonard_455 said:

If you really want to try and reach out to them 

Don't make me tap the sign.