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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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Here I go again ….
Received this letter today tried calling them but can’t get through , look at the price change … how can I heat my home over winter on that cost ???
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Octopus Complaints procedure
I currently have a complaint with Octopus regarding how I am supposed to be aware of "Saving sessions/ free electric" when they don't let me know by email. they claim to send emails to all signed on customers.I have been unable to join any sessions at all since they started them.I have complained many many times in the…
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Exit fee
How can it be right that octopus switched me to another tariff when the cheaper one I was on was deemed incompatible for me, something I am challenging. THEN, when they tell me its perfectly fine now, they switch me and charge £75 exit fee! I get why there is a fee...you make a decision that nothing better will come along,…
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Tomato Energy (Electric Only Supplier) - Too Good To Be True ?
Looking at Tomato Energy for our electric only property. They are offering 12M FIXED Tariffs which are based on your chosen lifestyle - with Daily Standing Charge as low as 40.82p The tariff Im looking at gives me a Unit Rate of; 00:00 to 06:00 = 5.00p 06:00 to 09:30 = 23.16p 09:30 to 11:30 = 13.37p 11:30 to 22:00 = 23.16p…
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Octopus Agile
Is Octopus Agile worth changing to if all you can change to cheap hours is dishwasher and washing machine
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Octopus - selecting new tariff with a few weeks left on current tariff?
It is not clear to me, but if currently on a fixed tariff with a few weeks remaining, does selecting a new fixed tariff immediately puts you on the new tariff or when your current term expires? Would appreciate your experiences. Thanks.
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Meter Timeswitch Codes (MTC) for electricity meters
Does anyone know where to find a (current) list of Meter Timeswitch Codes (MTC) that specify the peak and offpeak times for a specific multi-rate MPAN? My limited search skills have so far failed me when battling my way through the Elexon/BSC jungle. [It's the same story with SSCs and TPRs, but this really helpful table…
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Snug Octopus - how many radiators???
Have had a bit of a battle with Octopus trying to get onto Snug which I won't go into, however, I've now been told we apparently have in their words "quite a number of radiators" and they're not sure what limit the Snug tariff can handle. I find this ludicrous. I've told them we have 7 storage radiators but only use 3, it…
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Project Solar Quote, Large GROUND mount panels
Hi all, bit of an unusual one, was hoping for some advice, we had project solar round for a quote for solar panels. We have a field so its an unusual ground mount system, perfect South facing. 46 x Evolution Maxima 490W Panels creating 19,813 kWh a year with Inverter , with 99 year warranty on everything (very appealing as…
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Energy news in general
For GENERAL observations and information not related to specific suppliers.
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Bwlegal and British gas
Bwlegal have been sending demands to me for over £4000 for Scottish Gas / British Gas supplying gas between November 24 and September 23 to a flat I sold ten years ago. I left UK 15 years ago but let the flat until it’s sale in 2015. They have been sent proof of ownership sale and final closing council bill but continue to…
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Elnur Gabarron Heaters
Hi, not sure if anyone can help, but I want to share this experience anyway to see if anyone else has has simular problems. We had a grant passed late last year to have all our night storage heaters to be replaced with new modern ones. The heaters they fitted are made by a company called Elnur Gabarron, but for security…
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Off-Peak Smart metering
Many of us have watched the TV commercial featuring a character resembling Albert Einstein alongside Angela Ripon, which highlights how smart meters can help save money when using electrical appliances during off-peak hours. My question is whether this only applies if you're 'not on a fixed tariff', or does it also apply…
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OVO doubling my direct debit payment when I'm 4 months in credit
Hello I am with OVO energy on a dual fuel direct debit. I currently pay £141 & OVO want to change it to £299. At the moment I am £690 in credit. This seems a totally inappropriate amount to increase it by. I have tried to change it on online but can only reduce it by 10% to £270. May I please ask for some advice as to my…
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RTS replacement issues
Hi. I have recently had my
Radio Teleswitch and analogue meters replaced by a smets2 smart
meter(Aclara SGM1416-B). My set up was the
Scottish Power comfort plus circuitry, as has been described in other
threads. In brief: Meter 1. 24hr live
circuit (at standard rate) for sockets, lights, cooker etc. Meter 2. switched…
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Economy 7 - how to set timer?
Hi all, I'm trying to figure out my Economy 7 setup and I just can't get my head around how to set the timer (top right knob). I just had the lower element in my water heater replaced, but now need to make sure the economy 7 is "talking" to it correctly to fire it up overnight (my off-peak tariff starts at about 23:30).…
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Octopus intelligent
Hi getting an EV suitable for octopus tariffs . I am with them currently on fixed from July 24. We generally use most energy during the day, not sure whether to use this tariff or just standard we would only charge car maybe 2 a week at the most.. Don't want to be paying more in the long run. Any comments . Thank you
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What to do with credit from old supplier
Hi, I have recently switched energy supplier (using the Cheap Energy Club I might add, really quickly and pain free) and the credit I built up with my previous supplier has been refunded to me. As the winter months are approaching, I am wondering whether I should add this credit to my new account or not. If I do is it…
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MSE News: Energy bills to rise 2% in October as new Price Cap is announced
The price most households pay for gas and electricity will rise by 2% on average from 1 October 2025 as energy regulator Ofgem has announced the latest Energy Price Cap rates. But you can act now to save 15% – here's how. Read the full story: 'Energy bills to rise 2% in October as new Price Cap is announced – act now to…
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British Gas and AR marker arranging Direct Debit Payment Plan
Well this is a surprise, I recently switched from British Gas to Octopus - the best thing ever. However, around 6 weeks after switching there was a rather large bill from British Gas to pay, around £320. It was a bit unexpected as I had been paying regular direct debits with British Gas, however there had been issues with…
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