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Smart meter installation issues
Good afternoon I signed up to a tariff with Ecotricity that required me to have a smart meter or agree to have one installed. I didn’t arrange this in a timely enough fashion so they took me off the tariff but said they’d put me back on if I arranged the smart meter installation. I agreed to have one installed and an…
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Octopus 4G Smart Meters
Had anyone had their smart meter hub upgraded recently to a 4G version? Got mine done today but noticed after the installer had left that both the HAN and Gas LEDs weren't flashing to indicate they are working and my IHD also wasn't connecting. Do I have to wait until Octopus does something their end or should the HAN be…
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Moving accounts
I have 2 energy accounts, for my parents, gas with BG and elec with Scottish power. As my dad has dementia and never told my mum the account details, we want to move the accounts over to her name. Is it simply a case of changing the name to my mother, or is there a load of rigmarole in doing that( proving my dads mental…
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Renewing fixed contract
This discussion was created from comments split from: Renewing fixed contract with 49 days left with old supplier?.
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Fuse is still Paddington?
Mornin' all. Today we are switching from EDF to Fuse - and when I switched on the smart meter I found it displayed our supplier as "Paddington". A thorough search on the internet initially showed very little, especially on the Fuse info at Companies House. However I now find that Fuse acquired Paddington several years ago…
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Sneaky British Gas
I'm on a fixed tariff with British Gas via MSE Energy Club. From today the unit rates for gas and electric have been reduced as promised. However after checking the new prices on the BG app I find that sneaky British Gas have increased the standing charge for gas and electric. I thought standing charges were staying as…
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Octopus saving sessions
And it is on You have to opt in to take part !!
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Business electricity
Ive recently moved to a property which is on business electricity..the previous owner left no details of provider but Yu energy contacted our solicitor after a few weeks. They would not allow me to get a quote online for usage going forward so I went to switch and did some other quotes myself. I settled on British Gas lite…
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Bright app down ?
As title ,my Bright app is not showing any data since early hours of Thursday morning. Meters are reporting as expected to my supplier ,Fuse.
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Octopus IGO 1st April Rates
Rates for off peak have come down to £5.49 for IGO from the 1st April. Does anyone know if this £5.49 rate would also apply to charging car during the day or would that still be charged at the 9p rate?
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Unable to submit meter reading to British Gas
I've repeatedly tried to submit today's reading. At first I could not log in - "something went wrong" message keeps flashing up, not even for long enough to take a screenshot. Then log in but get the "something went wrong" message again. The home page says to send a meter reading by 15 April. However, I can't remember…
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Tomatopia Discussion 2026
Happy New Year! I thought we need a new Thread to discuss this - because not everyone uses Facebook. Has anyone else heard anything?
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Cable compensation
I received this letter in the post. Has anyone heard of this before because I'm highly sceptical that its likely to be a scam???
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New electricity tariffs
Today (1 April) my energy tariffs changed, which, according to the chancellor, will save me money. I use as little electricity as possible, and am on a prepayment smart meter with British Gas. In March 2026 I used 167.3kWh. The tariff was 25.72p/kWh, standing charge 48.25p/day. My new charges are 24.18p/kWh, 53.94p/day.…
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Fixed rate before April drop
I am 1 year into a 2 year fixed rate with outfox energy and have just seen my April price drop on both gas and elec...as this april drop has nothing to do with the energy price cap will my new rates now be fixed for the remaining year even if the price cap goes up..?
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Back billing - but in credit so Energy Ombudsman found in favour of supplier
Can anyone help with this please? We had a bill shock in September 2025 when our energy supplier sent us our statement and had taken an extra £400 for energy used in March 2023 that they had not charged us for through their own error. (We had provided meter readings). Over the years we had maintained the suggested direct…
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Petition
If not allowed, please delete - I don’t think this is political, even though it is something that I think at least needs a debate in Parliament. As this has been highlighted on the TV and by Martin Lewis himself, I think it should be given some legs. If Martin wants to raise awareness of this it would be great, but I am…
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OutFox Energy Announced Energy Government Discount April 1st - slightly lower than predicted
I have had an email from Outfox Energy to advise the new rates on my fixed tariff from April 1st which show the discount to be applied due to the Government discount. Previously the predicted discount on the MSE website and also from Martin Lewis on his TV program advised that the predicted discount on the unit price…
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To move to flexible or to fix?
My loyal octopus tariff ends on April 2nd. I had an email telling me I would be moving to the flexible rate which at the moment works out cheaper than their other fixed rates. Question is do I go to flexible and see if any other fixed rates pop up and risk prices going up again in a few months or do I fix now and overpay…
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Octopus temporarily pause new sign up to Intelligent Octopus Flux (IOF) and Flux tariffs
Octopus have temporarily stopped switching / sign ups for their Flux tariffs. The following notice appears on the pages for Flux and IOF: Important: Energy prices are particularly volatile right now, so this tariff is temporarily unavailable. We’ll update this page as soon it’s available again.…
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