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Praise, vent & warnings

A place to share your experiences as a consumer with other MoneySavers.

Warning - Nextdoor App
I've posted this on a local Facebook group to me, but did want to post it here too to raise awareness. Just a friendly notice for anyone who has received an invite for an app called Nextdoor, it looks like a data harvesting company. A relative signed up to this believing it was akin to a Neighbourhood Watch service,…
Travel Insurance Warning
Bit of a warning. In the current climate of cancellations, it seems that there are a number of travel insurance policies out there that will not provide cover for accommodation costs, etc if the airline cancels the flight. Admiral, Post Office and others have a requirement that the cancellation must be as a result of a…
Amazon/UPS - terrible!
Ordered item from Amazon about 2-3 week ago. Took an age to even get dispatched. Supposed to be delivered yesterday - get notification "more address information required". Fair enough the house isn't great. It's on the main A road but it only has a name, no number. After seeing a TV advert I now include what3words…
Hermes Evri
I cannot even send a parcel now……..I thought they were parcel couriers? The rubbish app will not let me pay says they have a fault…..understatement to say the least….don’t even ask about trying to contact them…impossible. What a absolute rubbish company now. Royal Mail me thinks.
Superdrug online payment
Anyone else had trouble with Superdrug's website? a few weeks back I tried to buy some stuff but the website declined both my credit and debit cards. As these are regularly used elsewhere without any difficulty I asked Superdrug's Customer Support for help, they blamed WorldPay and told me to sort it out myself. They…
Are Supermarkets making us deaf - Your Thoughts
Hi everyone, has anyone ever noticed at their local supermarkets that the volume levels for either the music being played in store, or tannoy announcements, or the volume levels at the self service checkouts are deafeningly loud and can potentially damage your hearing? I've noticed recently in a lot of supermarkets where I…
DD problems So Energy
Just a heads up to let people know So Energy have not been collecting DDs for May. Spent 2 days trying to resolve and paid by Debit Card. Eventually a CS advisor eventually admitted systems down for a few weeks. In this digital age wouldn't it have been easier to put an announcement online. The likelihood is now when fixed…
Joy Mitty No Free Return
Do be careful..blouse arrived & too small.my own fault as I read that the sizing is all wrong.. everything too big so I ordered a size down & its too small. WILL HAVE to DONATE to CHARITY as NO FREE RETURNS to HONG KONG!!
Prorepeater WIFI repeaters warning
In March I ordered a Prorepeater wifi repeater because I wasn't getting a good wifi signal in part of my house. However it took a while for it to arrive and in the meantime while waiting for delivery, my router stopped working, (probably because I kept mucking about with it and dropped it) I got a new router and surprise,…
Very Complaint Letter
Wrote a letter of complaint to Very four weeks ago, is it normal to take so long to reply?
Is there anyone else who hates direct debit
I don't like the idea of having standing orders/direct debit with companies. I think it's a cheek to have to prepay for a service or product or to have someone reach inside my bank account and take the money. I'd far rather get a bill and pay the company myself. Is anyone else with me?
Cotton Traders Warning
Just a warning to check you get the refund you are entitled to with Cotton Traders. I ordered a couple of items with a cost of £3.99 delivery fee. I returned both items at a cost of £2.95 which gets taken off the refund. The refund never included the initial delivery fee of £3.99. Their website makes no mention of…
Almost fell for a scam
I received a txt yesterday - supposedly from Royal Mail - telling me that a delivery had been attempted and due to nobody being in - the delivery had been returned to the depot - with a link to an extremely realistic RM site - this site asked me for my full name and address and mobile numberAt this point, I wondered why it…
2 weeks on - Amazon not sent item.
Not really sure where to put this. Didn't look like it suited the shopping forums when you look at their descriptions.I don't need to know my rights as I can cancel it today. "So why are you even here then" Because I'm looking to see if one of you knowledgeable folk can offer me a possibility as to why. "Why don't you ask…
Go Outdoors - Beware!
I bought a tent 5 weeks ago from Go Outdoors at a price of £325. To get this hugely discounted price, the salesman said, I had to buy membership at a cost of £5. The same tent is now £225 at Go Outdoors, Amazon and others. I asked if I could return it and repurchase at the lower price as it has never been out of the bag,…
Praise: Plusnet
I'd been having a few problems with my broadband. When I called, the wait-time on the call was about 1 minute. Spoke with a UK-based tech support, who was able to look at the stats on my router. It didn't seem to be a broadband issue, so he sent out a replacement router. Total call time about 10 minutes. And he seems to be…
NHS login woes
A week or so, I discovered that it's possible to arrange a GP appointment through the NHS web site, rather than having to phone the GP - which is always a difficult process at most GPs. No problem, I thought. I already have an NHS login, as I have been using to report lateral flow test results. First problem. They don't…
Sainsbury's Everyday Shopping Card - T&Cs changed - notified on receipt
Hi everyone, Not looking for any solution, just wanted to warn anyone else who may have a Sainsbury's shopping card. Just before COVID hit I received a £200 Sainsbury's Everyday Shopping Card as part of a reward scheme at work. The first lockdown hit and I decided to do my first Sainsbury's online shop only to find the…
Clarity card useless!
Tried to upgrade a seat on an airloine for more room. Using my clarity credit card to avoid the fees, transaction failed, phoned provider said it's due to the website not updated security or something. Used my debit card and it worked - but have to pay the transaction fee now! Worried now is the card even going to work…
Tax Returned.co.uk (or not)
I used tax returned.co.uk a few years ago. Last year HMRC said that i had a refund but i never received it. I chased tax returned and they were pretty evasive and wouldnt answer direct questions. I left it thinking it would all come out in the wash. Today i spoke to HMRC about something else and also enquired about my…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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