Locksmith charged my wife £570, is there anything we can do?

My wife left my keys in the lock inside the house and she couldn’t open the front door from the outside despite having another key, so she had to call a locksmith.
He charged us £570.

The company is:
Locksmith 24 Hours
Blaga Vest Ltd
3 Gerry Raffles Square
London E15 1BG
I was referred to this forum to ask for advice, is there anything we can do besides reporting to Trading Standards?
Many thanks
«13456710

Comments

  • Penguin_
    Penguin_ Posts: 1,186
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    Does that invoice have a VAT reg number on?
  • Penguin_ said:
    Does that invoice have a VAT reg number on?

    Yes, it does.
  • sharpe106
    sharpe106 Posts: 3,559
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    To know if it reasonable or not how long did it take them?, how much did the new lock cost, was it a cheap lock or an expensive lock basically 
  • This is the breakdown of the invoice:
    Emergency callout fee – £106.80
    “Labour to open door with key on inside part of lock by drilling” – £210
    New anti-snap cylinder lock and two extra keys – £194.40
    Lock change labour – £58.80
    It took him 30min all in all

  • Hasbeen
    Hasbeen Posts: 4,404
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    edited 1 July 2020 at 9:22AM
    This is the breakdown of the invoice:
    Emergency callout fee – £106.80
    “Labour to open door with key on inside part of lock by drilling” – £210
    New anti-snap cylinder lock and two extra keys – £194.40
    Lock change labour – £58.80
    It took him 30min all in all

    Expensive!!
    Even in London it appears that emergency out of hours callouts are up to £90 per hour. So call out a little bit high. And London prices £90 an hour after that if out of hours?

    Opening door price is very excessive.  As you state total time on site was 30 minutes.

    And top of range lock plus 2 extra keys would appear to be £50ish?

    It takes a few minutes to fit new euro lock. so £58 is excessive.

    Was your wife told of cost and did she agree, before work started?
    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
  • I wasn't there, but for what she told me the guy said it would cost around £200, once he drilled the lock he asked if he should fit a new lock, to which my wife agreed as it was Sunday and she just couldn't leave the front door open all night...I don't think the guy mentioned the cost of the lock.
    The thing is she was in a weak position, so there was little she could have done.
  • JamoLew
    JamoLew Posts: 1,800
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    edited 1 July 2020 at 9:29AM
    Call-out fee - it is what it is
    Labour to open the door -- excessive
    New lock price is probably double what would be "reasonable"
    Lock change labour - reasonable IF you agree £500 an hour is is acceptable
    As above - were the costs laid out and agreed before work started ?

    I recently paid £90 for a brand new anti-snap lock to be fitted with 4 keys
  • The total cost wasn't agreed before hand, he didn't mention the cost of the lock or that he was going to charge extra for fitting it.
  • shaun_from_Africa
    shaun_from_Africa Posts: 12,858
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    Have you had a look at your house insurance to see if it's possible to claim any of the money back?
    Some policies do cover for emergency locksmiths.
  • We asked the letting agency and it's not covered unfortunately
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