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Praise, Vent & Warnings sticky
Please keep in mind the MSE Forum rules, notably that: * We cannot accept active calls to boycott organisations. * If a post is reported to the Forum Team as being defamatory, we’ll follow a legal process set out in Section 5 of the Defamation Act 2013. 📢 Here are some threads from this board which you might useful: *…
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Where do online purchases go between 'dispatch' and received by delivery company?
I ordered an item from Debenhams on 10th Oct which, according to their website, was dispatched on the 15th. Every day since when I use the 'track you order' link it takes me to the 'Evri' page which says 'we are expecting your package, we will let you know when we have it'. I can't help wondering where parcels go in…
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Richer Sounds not honouring warranty
Hi, Just looking for some advice, I purchased a 77" S90c from Richer sounds just under 2 years ago for £2799 although discounted by 10%, I also have the 6 year warranty, recently i have been having some issues with the tv. Firstly the brightness keeps changing on the tv, I initally thought this was a power saving/ambient…
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Hobbs repeating same mistake with order! Poor customer service
I ordered a few items in Hobbs’ sale. Did the same in April. Annoyingly on BOTH occasions they sent the items to my old address! My current address is my ‘default’ address when I login. just venting as the customer service has been so bad. I actually returned items via the store last time and was told they would be sent to…
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Furniture in Fashion
Hi, I'm venting after an extremely frustrating experience with above company. Wondering if it is just me and also hoping to warn others. Found a lamp table which matched some existing pieces, described on Furniture in Fashion's website as Dark Elm finish. This is a rich brown colour, looking identical to what I have, in…
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Halifax Banking app
I am more than happy with my bank,Halifax. I have been using on-line banking for quite a while and everything runs smoothly. Yes,there is now a ‘but’ coming. Yesterday I wanted to query why a payment I had made was not showing in the pending payments or my statements. A simple question. There was no contact phone number…
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Why do some people think *gratuities* should always be paid?
A number of years ago the Advertising Standards Agency gave advice that non-optional charges should be included in the total cost, or at least made explicit (if memory serves me correctly). Lots of places, from restaurants to cruise ships, expect people to pay tips - sometimes a significant proportion of the total cost. I…
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Do they still think they will get customers by telling them the price is only available today?
People were wandering around the estate where I live pedalling roof cleaning and painting so I asked the bloke roughly how much it would cost as my roof could do with a clean to remove moss. Of course he couldn't tell me because a surveyor had to come to my house and conduct a survey with my wife and I present so I said OK…
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Great customer service with Amazon
.I bought Walkers English Creamy Toffee - 500gms without realising the order is set for monthly delivery and I'm unable to contact the seller to cancel. I did an online chat with an 'associate' (Why call them that instead assistant?) who cancelled any further deliveries and got a refund too. Very impressed.
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Insurance2go Praise
I had to make a claim on my OnePlus Nord 4 with Insurance2go after it stopped charging properly. The whole process was smooth and simple, and I got the newer OnePlus Nord 5 after they couldn't repair it.
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Report 'sorry for unusually high call volumes' recorded messages
I have just tried to use this reporting facility, but it is limited to certain sectors, specifically it does not include the Citizen Advice Bureau's Consumer Advice Line.....lol! This response is endemic for soooo many organisations, some going as far as saying that they are doing everything they can to deal with your call…
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Can't afford new passport
I live on a War pension and Universal credit pays my rent , there is no spare money for £110 to renew my passport which is my only ID suitable for banks, forms and benefits ect. How can there be a situation where you need ID to function in life but you can't afford it ?
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Royal Mail, Stamp Swapout, Next step, Small claims court?
Hi all. Do I have any chance in small claims court for missing items that should have been delivered to me? I sent over £3500 worth of definitive stamps back to Royal Mail for stamp swapout. (I am a stamp dealer Hence the high number and value) After a while they returned the replacement stamps, Special Delivery to my…
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Gardening Express and s a dreadful company
Hello, I also purchased on the 09/06/24, 15 bareroot roses from Gardening Express website, I t took over two weeks before they arrived. Of the 15 bareroot roses 9 did not come up. I did receive an email from Customer Service from Lizzie to ask me to do a stem test which is what I did and I sent it back. I’ve sent over 13…
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Ur.co.uk
I stupidly send them my phone after reading a few good reviews about this website. They offered decent quote to buy my phone, I even avoided the higher quotes with bad reviews. Anyway short story is they ghosted me since I send my phone in, their phone line just rings out with no answer. Emailed them with no reply. I just…
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British Gas, mistake what is acceptable compensation in this situation?
Hello people, newbie here. I've been a British Gas customer since 2005, I've always paid by direct debit, have a smart meter and my account has always been in good standing and I have never been in debt with them. As such it came as a massive surprise this September while on holiday in the USA to receive an email from a…
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BW Legal - Advice
Received a parking fine, didn't receive original notice, but cant evidence. In the intersests of time i was going to just pay it (yes, i know i shouldn't have) and was going to use their payment plan. Have since received this note: See the line i've put in bold - what does this mean in your view please. Really grateful for…
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Giving away stuff for free - timewasters !!!!!
Had 5 very large (3ft x 2ft) patio slabs to give away last weekend. Thought if someone else wanted them and it'd save me paying someone to take them. I'm sure some people see FREE and want whatever it is....... I put in the advert in big letters - THESE ARE VERY HEAVY. YOU WILL NEED TO PICK THEM AND LOAD THEM YOURSELF…
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Self Employed: "Making Tax Digital"? But I already submit tax returns online (i.e. digitally)
I'm in my early 60s (OK, nearer mid 60s, cough) but still work part-time on online/tech stuff from home. I've been using the online (thus digital) Tax Return submission system for ages, which is pretty easy as I only really need to work out 4 numbers once a year: Income (totalled from 24 payment receipts a year), expenses…
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opsnap / operation snap / police dash cam footage submitting - waste of time.
First off because I know someone will come with it - "there's bigger problems going on", go ahead with that nonsense point. What a waste of time this is, submitting dash cam footage to the police for various offences. I'd seen people complaining about how they were 'done' by the police on the back of someones footage. I…
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Anyone nearly been duped to pay online for insurance when ringing to pay over the phone?
I have been at the receiving end of what I see as a possible deception tactic by a well-known building society today. I have contents insurance with this building society and do not bank online nor do anything online with them. I received my renewal reminder from them in the post which said I could contact them to ask for…
