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Praise, Vent & Warnings sticky
Please keep in mind the MSE Forum rules, notably that: * We cannot accept active calls to boycott organisations. * If a post is reported to the Forum Team as being defamatory, we’ll follow a legal process set out in Section 5 of the Defamation Act 2013. 📢 Here are some threads from this board which you might useful: *…
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Quidco - raising a claim
Just a heads-up but Quidco have now introduced an AI bot for raising missing claims. Unfortunately, the previous quick and simple process has been replaced with a more time-consuming series of questions and responses. It wouldn’t be as much of an issue if submitting a claim was a rare occurrence, but it seems to be…
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Warning - do not be tempted to Use Anyvan for removals
We have just used Anyvan for moving the contents of my son's flat to a new home. The booking offered a 3 hour time slot for the collection (for a fee). There is the ability to monitor the progress of the vehicle online - it showed multiple jobs before ours, and at 1130 it still showed 2 jobs to be completed. Repeatedly…
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Speed limit warning .
In my car I have one of those that beeps when you are over speed limit . In my town there is a road around 2 miles long through housing scheme then more open road and then back to housing scheme . Speed limit is 20 mph then 40 mph and then 30 mph . Council have put up maximum speed signs on left side of road and then some…
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A legal system that doesn't work
I have just had my case struck out, due to the incompetence of the court. It has taken nearly 2 years to get this far and the problems started when it was removed from the online system once the defendant responded. With the exception of the mediation, I have had one letter since when it was moved to Hertford court to deal…
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Rail ticket lock in
I bought return tickets on Trainline for myself and my son to London for August for £100 last week (May) on purchase I realised that the outbound train had us getting in at after 11pm which was some default value. Having come and gone from the page I must not have changed it to a reasonable time. It appears that such a…
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Citizens Advice
I've gone to Citizens Advice on a couple of occasions in recent years: a consumer enquiry about a mobile phone contract a benefits appeal On both occasions they didn't give me any information that I couldn't find online or advise me on any specifics. Although their reasons for not helping with my benefit appeal were…
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Tiny print in books
Is it just me or is the font size of print in some books becoming too small to read comfortably? Spent this morning indulging in one of the two forms of shopping I like, browsing the local bookshop (the other is music). Found some books to buy, hooray, but found a couple of others I would have liked to buy but the print…
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Amazon refund issue to be aware of
Hello, I wanted to join to ask if anyone else has had issues with Amazon refunds after parcels go missing even after tracking. I went through Amazons automatic system for refunds and all items were refunded up to 10p less than I paid. I matched this with the order invoices as well as the bank transactions, and these…
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AO 5-star membership + finance WARNING!!!
Bought a new dishwasher last November and became a 5-star AO member to get a better price. We paid using finance (interest free), and set up theaDirect Debit to pay the fixed amount each month (around £60). Just checked my statements and since November I've been charged between 92p and 51p a month interest, and since…
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Aliexpress
Aliexpress after buying an item that arrived smashed to bits in the box, I started a return and I got a message back saying it was refunded and no need to return. When I checked on my PayPal they had only refunded 10% and now claim i had accepted a partial refund , which i would never do for an item that is worthless to…
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Won a service charge tribunal case against my property management company (FirstPort)
NB: I originally shared this on Reddit and have been encouraged to share it here as well. I wanted to share this in case it's useful to anyone in the same boat, because I really struggled to find an honest account of what the process of taking a property management company to tribunal actually involves before I started.…
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Trustpilot
Been following Trustpilots rise for what feels like a decade not sure if they've been around even that long, have heard them interviewed on BBC consumer programmes a couple of times of the years(You & Your) & maybe 5 live aswell, was good to hear of them and they seemed to work really hard to be accounting for themselves &…
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MSE News: Live in social housing? Beware shyster firms pretending to be compensation schemes
Beware online adverts that look like Government help for issues with your home. We've found more than 150 social media ads that appear to mimic Gov.uk, but are actually from claims firms that can take 25% (or more) of any compensation you're due. Here's what to watch out for and how to complain for free… Read the full…
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Healthier Business Group / The Compliance Experts — poor complaint handling after DPD failure
I am posting this about Healthier Business Group, also operating / appearing publicly as Healthier Business, Healthier Business UK Ltd, HB Group / HB Compliance, The Compliance Experts, Carlin Associates Ltd, and The Direct Training Academy / TDTA. My experience was extremely poor complaint handling, made worse by the…
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Ur.co.uk
I stupidly send them my phone after reading a few good reviews about this website. They offered decent quote to buy my phone, I even avoided the higher quotes with bad reviews. Anyway short story is they ghosted me since I send my phone in, their phone line just rings out with no answer. Emailed them with no reply. I just…
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Lifestylehomeappliances(dot)com
Beware, this is a fraudulent shopping site taking payments and not sending goods. See details at trustpilot. Quite a few computer security packages will highlight or block the website but some still do not. Neither have Google or bing search removed them from search results. Some security vendors that have blocked them are…
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TrainPal - MSE newsletter - No route to enforce consumer rights
I saw the offer in the MSE weekly newsletter about a "£5 off" offer when buying rail tickets from TrainPal but I was astonished to read, in their terms and conditions, that Hong Kong law applies to any disputes (see term 15.1 in the terms and conditions) and, on doing some research, found that although an office address is…
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Boots Advantage Points Expired... A bit of a rant
Okay, so. I discovered today that Advantage Card Points expire one year after the last purchase, so if you don't buy anything from them for a year, they're gone. Now, it's probably in the small print and definitely in the recorded message when I contacted them by phone to ask about it, so it's clearly my own fault, but I…
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Premier Inn Dynamic Pricing
Subject: Premier Inn Dynamic Pricing Discrepancy – Lymington (Hordle) Dear Martin and the MSE Team, I am writing to share a frustrating experience regarding Premier Inn’s booking system and their "dynamic pricing" tactics, which I believe borders on misleading advertising. On 4th of May myself and my two brothers-in-law…
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Buyer beware if purchasing an IKEA kitchen and appliances.
We purchased a full IKEA kitchen designed by IKEA’s own planner, along with integrated appliances. What followed has been months of problems including dimensional issues, missing and cancelled parts, defective components, appliance failures, and huge amounts of time spent chasing customer support. The most frustrating part…
