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Praise, Vent & Warnings sticky
Please keep in mind the MSE Forum rules, notably that: * We cannot accept active calls to boycott organisations. * If a post is reported to the Forum Team as being defamatory, we’ll follow a legal process set out in Section 5 of the Defamation Act 2013. 📢 Here are some threads from this board which you might useful: *…
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DHL - A warning
Hi I occasionally buy things from overseas. Today I received a final demand letter purporting to be from DHL, stating I owe them £65 'import duty & VAT'. They threaten to claim via the county court if I don't pay. It's fairly convincing, but then they say this: 'To make a payment, please refer to the bank details and…
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Ur.co.uk
I stupidly send them my phone after reading a few good reviews about this website. They offered decent quote to buy my phone, I even avoided the higher quotes with bad reviews. Anyway short story is they ghosted me since I send my phone in, their phone line just rings out with no answer. Emailed them with no reply. I just…
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British Gas and Solar Power, a Nightmare
We have been joint fuel customers with British Gas for years and just had solar panels fitted. I have spent two weeks emailing (prommised reply in 7 days and none yet with chasing) phoning and getting passed around the house and been hung up on twice....yes always been polite! On line found off peak tariff but mentions…
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Online Natwest debit card payment declined again BUT not really says Barclays
After over an hour on the phone NatWest said its Barclays declination (yes the receiver) but Barclays say its the NatWest's declination, not only that but they (Barclays) haven't declined even though I've got the red outlined onscreen declination on screen. I was forced to repay both using the joint account holder's card…
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Easylife rewards club - preying on the vulnerable
My 87 year old mother was recently signed up by Easylife to their rewards club which she did not want. She had previously bought items from them. Gets a phone call from a very persistent salesman, tells him repeatedly that the rewards club is of no interest to her but he would not take no for an answer and unfortunately…
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Complete Savings – how to get my money back?
After a MSE post on this unscrupulous company, I contacted them to request a refund on their service which I had no recollection signing up to. On 3rd June 2025, they agreed to refund me the full £105. They said that the refund would arrive in my account within the next 3–5 working days. The refund never arrived. Ever…
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Fell for winter fuel text scam - what next?
I don’t normally fall for text scams but it caught me at a bad time when I was busy doing something else. This was the text I received, I now know it is a scam: Department for Work and Pensions official reminder: Our records show you have not yet applied for the 2025–2026 Winter Fuel Payment. Please click on the link to…
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'The Hacking Trust' junk mailing our residential building - Scammers, or...?
The subject company have been junk-mailing our share-of-freehold residential building of flats in London for a couple of years now, I must have had a dozen or so identical letters from them. When they write they send an expensively produced letter to each of the flat owners using their full names plus the freehold company…
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"Complete savings"...scam??
I recently went online to book some airport parking. Somehow, during the process I managed to "sign up" to Completesavings??? Not sure how this happened, as at no time was I advised of an ongoing monthly fee. Luckily I got a message from my bank telling me I had signed up for this. I managed to log in to my "account" and…
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Tryarthromd.com - Arthritis cure
Has anybody seen the advert on YouTube fronted allegedly by the Chief Medical Officer Professor Chris Whitty where he pushes a cure for arthritis he claims to have developed. It looks like an AI scam to me like they perpetrate on Martin Lewis and the site has been alleged to be a scam.
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Non-Existent Amazon Customer Service
My Amazon account was apparently hacked last week. About half a dozen other people I know (and I don't talk to that many people about these things) also had their accounts hacked within the last month, so something strange seems to be going on, or it's just an unfortunate coincidence. I had no gift balances, but I did have…
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Sagging Bensons Bed
Mattress started sagging after 6 months (bought Nov 2023), gradually got worse, causing back pain. Contacted Bensons Beds about getting a replacement and they sent a Bed Assessor to examine it. He measured the sag at 5.5 cms (apparently it's a fail at 3.5cms) and said it would need replacing. However, when I contacted…
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So Energy so
I had a contract with So Energy for many years and built up a credit balance. I asked them to refund the credit and they refused, repeatedly. Eventually I closed my account, making sure my account balance was zero and reported them to the regulator who agreed they should have refunded the credit balance and fined them £75.…
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EE: didn't realise I was signing up for a tablet
This discussion was created from comments split from: "Complete savings"...scam??.
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Car insurance
After looking on comparison site, I took out car insurance with RAC. My existing insurer, on hearing this, offered me a cheaper quote. I cancelled RAC and they have charged me £25 even though I had only taken it out within the hour. They also took the full amount from my credit card even though the policy wouldn't have…
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scam or just random accident?
I'm a bit confused! Just had a phone call on my mobile from another mobile The caller said he was returning my call from earlier this morning - I've not called anyone He gave me his first name, said he was from a particular town (didn't mention a business name) Repeated my mobile number back to me Said he's been "getting a…
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Fake Martin Lewis Ads
Hi! This is the discussion thread for the Fake Martin Lewis Ads guide. Click reply below to discuss. If you haven’t already, join the forum to reply. Thanks folks,
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Readly offer - why promote this when similar is available free?
MSE is again promoting Readly at £10/month after a 3-month free introductory period. But most public libraries offer FREE forever membership of the very similar PressReader service which covers even more newspapers and magazines, as well as other sites for free book and audiobook loans (eg Libby, BorrowBox). Please MSE,…
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A new scam
Well, I never thought I would be posting here about being caught in a scam. Last Thursday evening I got a call from my bank. They introduced themselves in the way they should and gave me the last four digits of my debit card. I then asked them to tell me the last four digits of the account, which they did. Happy, I went on…
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Wasteful Amazon
I returned a kettle as the lever to lift the lid was too strong for my wife's arthritic fingers Took it to the post office and could not believe my eyes when the counter clerk ripped the parcel open, took the box with the kettle in and stuck the address label on that. I asked what about the base and cable and was told they…
