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Just a moan about HMRC
I am in the fortunate position of having received enough interest on my savings to have underpaid income tax. Rather than having the due monies deducted via a tax code I wanted to pay the outstanding amount as a lump sum.The agent told me this morning that they can't take it over the phone, only by my personal cheque, a…
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Help! Scammed?
Hi, my mother, who is in her 70s, fears she has been scammed for the first time. I must stress that my mum is not gullible and never answers the door unless she is expecting someone, and doesn’t answer her phone if the caller is unknown. She’s always been vigilant and sensible regarding sales people to the point of being…
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Amazon account hacked advise please?
This happened earlier this month 7th April. My Amazon account got hacked and they bought £200 gift cards I saw it first as a pending payment in my Barclays Bank account. Stopped my cards and spoke to both Amazon and Barclays immediately. Amazon have been no help so far just saying they’re investigating and Barclays…
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Passport Renewal - April 2025
Applied online 3/4, one week before the price rise and the website said they were busy with an estimated 3 week turnaround. Old passport sent First Class mail the same day. Updates by text and email at every stage. New passport received 11/4. Old passport received 16/4. Well done Passport Office !
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Amazon refusing to refund on a phone that wasn't in a parcel
Hi, I'm new to the forums but have joined to get people's opinions and to find out if they've had similar experiences. My son bought a phone from Amazon last week. It arrived, the courier was given the security code and my son was given the parcel. The parcel was in one of the Amazon cardboard envelopes that had not, as…
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Online scam - imitation website
Hello. Please don't judge me, I am aware that I have been very stupid and am beating myself up for it. I was tricked into thinking a Facebook ad was legitimately for The Perfume Shop and ordered some goods....Low and behold my bank statement proved it was not The Perfume Shop, it's a scam site posing as The Perfume Shop. I…
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New Thread Navigating Life - no clue where to put it
Hi, I’m not sure this is really thread worthy but I’m lurking this evening and feel the need to share my thoughts. so I’ve tried MFW thread and did overpay my mortgage in fact we do every month as standard now but still have over £200k remaining I’m resigned to it I think for being in our early 40s we earn well but do live…
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Boots Opticians
Surely to God,you have the legal right to a refund and not to be fobbed off with a replacement pair(s)?? After all,if you're far from happy with the original pair,it's not going to fill you with confidence,that they'll get it right. I left Specsavers,because I felt scammed,because no one informed me verbally(I can't…
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John Lewis - installation/set up services for electricals
I've used JL for my electrical appliances for decades. I've also used my JL account to order for my elderly parents who are in their eighties and are neither internet nor technology savvy. Today I've attempted to order a new TV for the parents, to replace the model that I purchased from JL for them twelve years ago. It's a…
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HP Printer
Email I sent to HP concern that they DO NOT make it clear that Ink cartridge is for setup only. I likened it to providing aa power chord which only last 1 week.Enclosed is the webchat which took over 2 days and 2 hours to get nowhere over a £50 printer. The crux of the case is that after printing 3 colour documents in 2…
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Problem with HMRC online account
I owed £70 for the tax year 2023 - 24 which I paid in full in December 24 - I received confirmation and my online tax account showed that no further payments were due for that year - however I just checked my online account today and it's now showing that the £70 is still owing again - don't understand why as I paid in…
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NewBookHotel.xin Scam
Hi - Has anyone been caught out by this - they offer you commission by completing orders - you get to take a salary and commission out each day, by day 5 they pay you $700 but you are asked to clear a negative balance on the account first £2500 - your acc then gets locked. They are pretending to be linked to Newbook@icloud…
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Tesco Club Card Disney+ 3 months free offer NOT valid.
I had this offer in my Tesco club card. Today 26th March I tried signing up for this via the mobile app and went through the process of filling in everything and setting up payment details (which they are doing through the Google Pay App). On completion it notified me 'my next payment' would be in one months time 26th…
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Schuh returns
I bought my daughter some adidas campus from the schuh website on March 1 after a couple of days I had to chase up the delivery! They eventually arrived a couple of days later. When my daughter opened up the box they were blue/orange. We had ordered pink! The box had pink on and the correct product code but the items were…
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Anyone paid for WiFi access, to use WhatsApp, on a TUI flight and it didn’t work?
I asked the cabin crew and they said that it’s not working yet…yet it was advertised as working…and TUI know that? Isn’t that wrong? Immoral?
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McDonald’s/Uber - incorrect order (allergy) but refusing to refund
Ordered a McDonald’s yesterday via McDonald’s App, food was delivered quickly via Uber. I ordered a burger with no cheese as eating cheese tends to result in vomiting! Guess what….it arrived with cheese despite the label clearly stating ‘No Cheese’!! We’ve had issues before so hubby drove to McDs to get a replacement, they…
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Subscription scam - Santander won’t help !
I was recently silly enough to subscribe to a reverse phone number “service” with clarity check.com. For 99p . Then almost immediate they took out another £140 !!! I contacted Santander straight away whilst it was still pending and they have refused point blank to help in anyway saying that this company is legit because…
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Why tradesmen just can't be bothered
It is almost impossible to get a tradesman to do anything round here. I say 'almost' because the local decorator is on point, the plumbers are responsive enough, and you can get an electrician with only moderate effort. The rest you can forget about. I'm writing this whilst waiting for a roofer to turn up to quote. He's…
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Scams linked to apps
On saturday we needed to charge our electric car a Peterborough Services on the A1. We needed to download the IONITY app to do this. To create an account I had to put in my bank card details. This is a stressful thing to have to do when you are short of time and standing in the cold. Unbeknown to me there was a banner at…
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Is it worth letting M&S know about an embarrassing experience in thier Food Hall?
A bit of background so please be kind enough to bear with me: I took two buses to get to a good and well stocked M&S Food Hall. When I arrived I asked an assistant at the entrance iif there was a customers' toilet, she said that there was and very kindly directed me to it. When I reached it there was a barrier up and a…
