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Praise, vent & warnings

A place to share your experiences as a consumer with other MoneySavers.

Amazon refusing to refund on a phone that wasn't in a parcel
Hi, I'm new to the forums but have joined to get people's opinions and to find out if they've had similar experiences. My son bought a phone from Amazon last week. It arrived, the courier was given the security code and my son was given the parcel. The parcel was in one of the Amazon cardboard envelopes that had not, as…
Online scam - imitation website
Hello. Please don't judge me, I am aware that I have been very stupid and am beating myself up for it. I was tricked into thinking a Facebook ad was legitimately for The Perfume Shop and ordered some goods....Low and behold my bank statement proved it was not The Perfume Shop, it's a scam site posing as The Perfume Shop. I…
New Thread Navigating Life - no clue where to put it
Hi, I’m not sure this is really thread worthy but I’m lurking this evening and feel the need to share my thoughts. so I’ve tried MFW thread and did overpay my mortgage in fact we do every month as standard now but still have over £200k remaining I’m resigned to it I think for being in our early 40s we earn well but do live…
Boots Opticians
Surely to God,you have the legal right to a refund and not to be fobbed off with a replacement pair(s)?? After all,if you're far from happy with the original pair,it's not going to fill you with confidence,that they'll get it right. I left Specsavers,because I felt scammed,because no one informed me verbally(I can't…
John Lewis - installation/set up services for electricals
I've used JL for my electrical appliances for decades. I've also used my JL account to order for my elderly parents who are in their eighties and are neither internet nor technology savvy. Today I've attempted to order a new TV for the parents, to replace the model that I purchased from JL for them twelve years ago. It's a…
HP Printer
Email I sent to HP concern that they DO NOT make it clear that Ink cartridge is for setup only. I likened it to providing aa power chord which only last 1 week.Enclosed is the webchat which took over 2 days and 2 hours to get nowhere over a £50 printer. The crux of the case is that after printing 3 colour documents in 2…
Problem with HMRC online account
I owed £70 for the tax year 2023 - 24 which I paid in full in December 24 - I received confirmation and my online tax account showed that no further payments were due for that year - however I just checked my online account today and it's now showing that the £70 is still owing again - don't understand why as I paid in…
NewBookHotel.xin Scam
Hi - Has anyone been caught out by this - they offer you commission by completing orders - you get to take a salary and commission out each day, by day 5 they pay you $700 but you are asked to clear a negative balance on the account first £2500 - your acc then gets locked. They are pretending to be linked to Newbook@icloud…
Tesco Club Card Disney+ 3 months free offer NOT valid.
I had this offer in my Tesco club card. Today 26th March I tried signing up for this via the mobile app and went through the process of filling in everything and setting up payment details (which they are doing through the Google Pay App). On completion it notified me 'my next payment' would be in one months time 26th…
Schuh returns
I bought my daughter some adidas campus from the schuh website on March 1 after a couple of days I had to chase up the delivery! They eventually arrived a couple of days later. When my daughter opened up the box they were blue/orange. We had ordered pink! The box had pink on and the correct product code but the items were…
Anyone paid for WiFi access, to use WhatsApp, on a TUI flight and it didn’t work?
I asked the cabin crew and they said that it’s not working yet…yet it was advertised as working…and TUI know that? Isn’t that wrong? Immoral?
McDonald’s/Uber - incorrect order (allergy) but refusing to refund
Ordered a McDonald’s yesterday via McDonald’s App, food was delivered quickly via Uber. I ordered a burger with no cheese as eating cheese tends to result in vomiting! Guess what….it arrived with cheese despite the label clearly stating ‘No Cheese’!! We’ve had issues before so hubby drove to McDs to get a replacement, they…
Subscription scam - Santander won’t help !
I was recently silly enough to subscribe to a reverse phone number “service” with clarity check.com. For 99p . Then almost immediate they took out another £140 !!! I contacted Santander straight away whilst it was still pending and they have refused point blank to help in anyway saying that this company is legit because…
Why tradesmen just can't be bothered
It is almost impossible to get a tradesman to do anything round here. I say 'almost' because the local decorator is on point, the plumbers are responsive enough, and you can get an electrician with only moderate effort. The rest you can forget about. I'm writing this whilst waiting for a roofer to turn up to quote. He's…
Scams linked to apps
On saturday we needed to charge our electric car a Peterborough Services on the A1. We needed to download the IONITY app to do this. To create an account I had to put in my bank card details. This is a stressful thing to have to do when you are short of time and standing in the cold. Unbeknown to me there was a banner at…
Is it worth letting M&S know about an embarrassing experience in thier Food Hall?
A bit of background so please be kind enough to bear with me: I took two buses to get to a good and well stocked M&S Food Hall. When I arrived I asked an assistant at the entrance iif there was a customers' toilet, she said that there was and very kindly directed me to it. When I reached it there was a barrier up and a…
Cdkeys purchase how did scammer use my Paypal account?
My wife received an email from Cdkeys saying she'd bought an Xbox 'code' for £6.99 Then an email from Paypal about the purchase. She does not have a Cdkeys account and had made no such purchase. How was someone able to buy this using her Paypal account? I thought you'd need an authentication code or similar to complete it.…
Virgin Flying Club - new account can't find it
Vent: Booking a flight, thought may as well sign up for this Flying Club - email received to confirm with flying number. Tried to book flight selecting Virgin Atlantic/Flying Club and the number - The Frequent flyer name (Name) is invalid for account number (Number) Weird, number is right it;'s a copy and paste. Tried…
Is this a scam ?
https://www.gkznh.shop/pages/about-us_6347de8a
FENSA Guarantee - Not what you May Think
I pass on this salutary tale to anyone who thinks FENSA Certification gives peace of mind through an insurance backed guarantee. My installer ceased trading, FENSA themselves identified a fault on an inspection but it turns out I am not covered under their definitions, something I was unaware of. As background we renovated…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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