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Debenhams rip=off
I ordered sketchers from Debenhams for £49 + £4.98 postage, The order was cancelled by them and I only received a refund for £49. No communication back from them. They have charged me postage for an item that was never sent. Seems a con. Has anyone else had this experience?
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NEXT Pay in 3 - What The Actual...
I recently bought an item of furniture from NEXT and was tempted into opening a NEXT Pay in 3 account in order to bag a discount. I have since tried to buy an item of clothing and I'm now unable to pay using a normal payment card unless I sign out of my NEXT account and pay as a guest using a different email address. At…
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More fun with addresses
Seeing the GOV address change thread attracted so much interest and balanced input, here's some more fun with address changes. Savings Banks -------------------- Two of them were as you'd expect from a professional organisation. You log in, choose Edit Address, re-enter your password and it's done. A couple of days later…
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More GOV.UK incompetence
It is actually now impossible to change your driving licence address and V5 online, or presumably via any other method. I've just moved house and thought - admittedly in contradiction to all experience of public service interactions in the UK - it would be a quick process. Two hours on and the only information I've managed…
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Investment scams
Various versions of this on Facebook - what can be done to prevent he naive being caught out?
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Car hire scam charges
I have recently returned from Malaga, Spain where I hired a car via an internet booking with OK Mobility ( 1.7 * on Trustpilot) for the period 31/12/22 - 5/01/23. I had previously hired a car long term with this company without incident, hence I ignored the rating. After leaving the airport and travelling to my hotel a…
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Freelancing gravity data
Hi I was contacted by someone who said they were doing freelancing for a company called gravity data. They said they would train me and I've been speaking to them and just started the online training but they gave me an account to login too and they said I need to click 'start driving data' this is to be done 40 times and…
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Crypto scam
I was scammed aug 22 out of £10000. I authorised the payment from my bank to my Binance account under instruction from the scammer. Whilst in my Binance they withdrew it. Long and short first direct would not do anything saying it was a me to me and not covered by the APP code. It is being investigated by Financial…
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(Via Instagram) How can scam victims rebuild their trust?
We've received a few questions via MSE's Instagram account. Here's one of them: "Parents in 70s scammed. 6 mths to sort out. They're mortified. How to rebuild trust?"
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(Via Instagram) What are the latest scams to be aware of?
We've received a few questions via MSE's Instagram account. Here's one of them: "What are the latest scams to be aware of?"
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Furniture in Fashion
Hi, I'm venting after an extremely frustrating experience with above company. Wondering if it is just me and also hoping to warn others. Found a lamp table which matched some existing pieces, described on Furniture in Fashion's website as Dark Elm finish. This is a rich brown colour, looking identical to what I have, in…
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Royal Mail arriving several days late
Has anyone had a load of mail suddenly turn up extremely late? Today is 4th November 2025. In my post today; I got a letter dated 12/10/25 - from Standard Life - Pension related I got an order I placed with Amazon dated 23/10/25 - I had already requested sending again or a refund I got two letters dated 25/10/25 - from…
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Royal Mail - no sign
We have had no second class mail delivery for almost two weeks...First class gets a delivery from a van (every two days)- but they appear to be having problems recruiting postmen in our area, so don't bother........I am waiting for medical stuff from the hospital with no sign of any delivery ..Royal Mail do not deserve the…
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Amazon seller ringing me constantly
I was unaware that Amazon share the customer’s personal phone number with marketplace sellers. I placed an order yesterday and within an hour, the seller rang me twice and sent a text message saying he wants to speak to me about my order. I was shocked because I’ve only ever received messages from sellers through Amazon’s…
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John Lewis Kitchen faulty - 3 years in to a saga! Seeking advice and anyone else affected?
We purchased a new fitted kitchen from John Lewis in early 2022. As you would expect, it cost tens of thousands of pounds and was a big investment for us as a family. We chose John Lewis as we expected that if anything went wrong (as things sometimes do), we'd have great customer service to sort it out. It's been…
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Trying to End a Sky TV Contract
I am posting this so you can make up your own mind whether to get a Sky Contract or not. I am still receiving threatening e-mails, the last of which informs me that my details are being passed to a debt collection agency. I will not be renewing my Sky Contract. I have changed my name and account number in the following:…
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Adidas gift cards useless
Adidas tell me they are no longer accepting gift cards as part payment for online purchases They seem to confuse paying Adidas money for a gift card with a discount! As a result all my Adidas gift cards are worthless! This underhand change needs publicity before Xmas
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John Lewis / Retailer standards are becoming unacceptable
This is both a warning and headsup, but also a lamentation on the state of modern retail in the UK. Myself and my wife have shopped with John Lewis for many years, as traditionally customer service and warranties have always been excellent, and JL have traditionally been one of the stronger large retailers when it comes to…
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Quidco - a warning!! (less cashback, more spam calls ..)
Just a little word of warning for anyone who's used Quidco in the past, or thinking of using them now. I have used for many years, very happily. But the whole operating model seems to have changed in the c. 1 year since I bought something from it last. A couple of days ago I logged in, withdrew £80 balance (taking my all…
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Hobbs repeating same mistake with order! Poor customer service
I ordered a few items in Hobbs’ sale. Did the same in April. Annoyingly on BOTH occasions they sent the items to my old address! My current address is my ‘default’ address when I login. just venting as the customer service has been so bad. I actually returned items via the store last time and was told they would be sent to…
