Praise, vent & warnings

Hello. I'm caught in an IT loop at RedLetterDay. Their website is awful, as is their support. After over an hour and a half on their chat, 'Sbongile' stopped responding, after they didn't understand the problem. They finally abandoned me. Great. Anyway, here's a synopsis: I was given £100 gift cards (2 x £50) for RLD I…

I Joined a voucher website in 2017 for one voucher code and cancelled right away , but now i've found that £1700 has been paid to them since then and it was never properly cancelled, in all these years I was never contacted by this company to ask if i still wanted my unused account with them . This was 100% my fault and…

Is it just me or is the font size of print in some books becoming too small to read comfortably? Spent this morning indulging in one of the two forms of shopping I like, browsing the local bookshop (the other is music). Found some books to buy, hooray, but found a couple of others I would have liked to buy but the print…

There is a company selling illegal goods on Facebook I reported it to Facebook on Thursday - but it is STILL there Who should I report it to - outside Facebook ?

Took my daughters car in as spanner alert on dash board. Paid for diagnostics, given a post it note of 6 things it could be! Agreed to get spark plugs changed, on collecting car was worse than before. Husband insisted he came back. Refused to check spark plugs. Told something else wrong. Took to another garage. Paid more…

The subject company have been junk-mailing our share-of-freehold residential building of flats in London for a couple of years now, I must have had a dozen or so identical letters from them. When they write they send an expensively produced letter to each of the flat owners using their full names plus the freehold company…

Just a heads-up but Quidco have now introduced an AI bot for raising missing claims. Unfortunately, the previous quick and simple process has been replaced with a more time-consuming series of questions and responses. It wouldn’t be as much of an issue if submitting a claim was a rare occurrence, but it seems to be…

In my car I have one of those that beeps when you are over speed limit . In my town there is a road around 2 miles long through housing scheme then more open road and then back to housing scheme . Speed limit is 20 mph then 40 mph and then 30 mph . Council have put up maximum speed signs on left side of road and then some…

I have just had my case struck out, due to the incompetence of the court. It has taken nearly 2 years to get this far and the problems started when it was removed from the online system once the defendant responded. With the exception of the mediation, I have had one letter since when it was moved to Hertford court to deal…

I bought return tickets on Trainline for myself and my son to London for August for £100 last week (May) on purchase I realised that the outbound train had us getting in at after 11pm which was some default value. Having come and gone from the page I must not have changed it to a reasonable time. It appears that such a…

I've gone to Citizens Advice on a couple of occasions in recent years: a consumer enquiry about a mobile phone contract a benefits appeal On both occasions they didn't give me any information that I couldn't find online or advise me on any specifics. Although their reasons for not helping with my benefit appeal were…

Hello, I wanted to join to ask if anyone else has had issues with Amazon refunds after parcels go missing even after tracking. I went through Amazons automatic system for refunds and all items were refunded up to 10p less than I paid. I matched this with the order invoices as well as the bank transactions, and these…

Aliexpress after buying an item that arrived smashed to bits in the box, I started a return and I got a message back saying it was refunded and no need to return. When I checked on my PayPal they had only refunded 10% and now claim i had accepted a partial refund , which i would never do for an item that is worthless to…

NB: I originally shared this on Reddit and have been encouraged to share it here as well. I wanted to share this in case it's useful to anyone in the same boat, because I really struggled to find an honest account of what the process of taking a property management company to tribunal actually involves before I started.…

Beware online adverts that look like Government help for issues with your home. We've found more than 150 social media ads that appear to mimic Gov.uk, but are actually from claims firms that can take 25% (or more) of any compensation you're due. Here's what to watch out for and how to complain for free… Read the full…

I am posting this about Healthier Business Group, also operating / appearing publicly as Healthier Business, Healthier Business UK Ltd, HB Group / HB Compliance, The Compliance Experts, Carlin Associates Ltd, and The Direct Training Academy / TDTA. My experience was extremely poor complaint handling, made worse by the…

Beware, this is a fraudulent shopping site taking payments and not sending goods. See details at trustpilot. Quite a few computer security packages will highlight or block the website but some still do not. Neither have Google or bing search removed them from search results. Some security vendors that have blocked them are…

I saw the offer in the MSE weekly newsletter about a "£5 off" offer when buying rail tickets from TrainPal but I was astonished to read, in their terms and conditions, that Hong Kong law applies to any disputes (see term 15.1 in the terms and conditions) and, on doing some research, found that although an office address is…

Okay, so. I discovered today that Advantage Card Points expire one year after the last purchase, so if you don't buy anything from them for a year, they're gone. Now, it's probably in the small print and definitely in the recorded message when I contacted them by phone to ask about it, so it's clearly my own fault, but I…

Subject: Premier Inn Dynamic Pricing Discrepancy – Lymington (Hordle) Dear Martin and the MSE Team, I am writing to share a frustrating experience regarding Premier Inn’s booking system and their "dynamic pricing" tactics, which I believe borders on misleading advertising. On 4th of May myself and my two brothers-in-law…