-
Sky TV
I have had sky TV for over 20 years, with no contract now but £40 direct debit going out of my account every month. I moved 3 years ago and have not had sky at my new address. The account is in my ex husbands name and my old address. Sky will not let me cancel the account unless I get him to ring. I stopped the direct…
-
O2/ Virgin Media
I have been with O2 for many years. They've always been great with me, provided value for money and good customer service plus a reliable mobile service. They have recently been taken over by Virgin Media and are now completely appalling. Stay away!
-
Be Careful
Brought Goodtogo travel insurance last year and missed in the Terms and Conditions. That they will only validate a policy if you have a diagnosed condition, they won’t even exclude. I had a blood test that showed my sodium was just outside the normal range, my GP said it was likely I was dehydrated when the bloods were…
-
Building Society AGM voting gripe
I'm a member of around 25 building societies (at a rough estimate). I'm signed up for AGM voting by information electronically rather than post (which is a huge waste of paper) in most of them, if not all of them. All fine. Except this year I keep getting emails saying a version of "look out for your voting pack by email…
-
Evri Drivers.
Remember me banging the drum for great Evri drivers …..? Well, the guy that covered this area is no longer doing it and i, too, now am at the mercy of drivers that don't update their device all the time so their drops and movements aren't available, are poor timekeepers, and don't even bother to ring or knock to let you…
-
Paypal Direct Debit speed. Not sure if this should be a vent or praise! :-P
Having spotted that Lloyds bank are offering £500 for switching an account with 3 active direct debits, and being otherwise able to meet all the criteria, I thought that will do for me!. However, the Santander account I intended to switch it only had 2 active direct debits set up. Not a problem though, PayPal allow you to…
-
Self Employed: "Making Tax Digital"? But I already submit tax returns online (i.e. digitally)
I'm in my early 60s (OK, nearer mid 60s, cough) but still work part-time on online/tech stuff from home. I've been using the online (thus digital) Tax Return submission system for ages, which is pretty easy as I only really need to work out 4 numbers once a year: Income (totalled from 24 payment receipts a year), expenses…
-
Appliances Online - excellent service!
I'm not often impressed by the delivery services of companies, but I am making an exception here. Ordered a microwave on Tuesday, at the lowest available price, with free delivery - supposed to come within a week or so. Got a confirmation straightaway, then a message to say it would be delivered the next day. And it duly…
-
Co Op Staff in Swanage trying to force me to accept torn ten pound notes from the till.
Yesterday i had to misfortune of requesting a paypoint cashout voucher at Swanage Co Op. I requested the man severeal times if he might be able to credit it to my card, he totally ignored me untill after about the fourth time he replied that hes not allowed. He practically ordered me to scan my voucher under the card…
-
Royal Mail, Stamp Swapout, Next step, Small claims court?
Hi all. Do I have any chance in small claims court for missing items that should have been delivered to me? I sent over £3500 worth of definitive stamps back to Royal Mail for stamp swapout. (I am a stamp dealer Hence the high number and value) After a while they returned the replacement stamps, Special Delivery to my…
-
Emails ALLEGEDLY from BT/EE
Over past few weeks have received three emails claiming to be from BT/EE stating I need to sign up to new conditions (attached to email) by a cretain date to continue being able to access my emails. These emails have been from three different names, one using btinternet address & two using outlook (old hotmail) address.…
-
Warning about using AliExpress as of 2025
BIG WARNING about using AliExpress as of 2025!! AliExpress will most likely not refund you in most cases now if you get the wrong item or missing 1pc of a item. If you don't get an item, you will get a refund, but if you get it and something is wrong, good luck as you will have to fight for months and you ;probably won't…
-
Death Certificate retention
advice please! My Dad died in July 2024. Whilst sorting paperwork I found some documents from ReAssure relating to trusts he had set up for a charity when he was their treasurer. I passed these to the charity along with Dads death certificate so they could change ownership. This was October 2024 and ReAssure have still not…
-
How many tablets did I buy?
So, I purchased this item: https://www.amazon.co.uk/dp/B09CLFL5TD?th=1 I expected to receive sufficient descaling tablets to do 8 cleans. Particularly based on prior purchase prices. Each clean requires 2 tablets. I actually received 1 box of 4 pouches; each pouch containing 2 tablets. Enough to do 4 cleans. BUT 8 tablets…
-
"Complete savings"...scam??
I recently went online to book some airport parking. Somehow, during the process I managed to "sign up" to Completesavings??? Not sure how this happened, as at no time was I advised of an ongoing monthly fee. Luckily I got a message from my bank telling me I had signed up for this. I managed to log in to my "account" and…
-
Giving out personal details on the telephone
The Financial Services Authority tell you not to give out personal information (like your Date of Birth) over the phone. Yet my local hospital phones me up (with an unknown number) and asks my Date of Birth before they will tell me what they want. I do understand that medical professionals can't divulge sensitive medical…
-
Student loan will never be paid
I took out a student loan in the 1999/2000 academic year, of £6865. 26 years later, the outstanding loan is £5500. So, in nearly 26 years, I have paid off £1365. How can this be possible?! OK, I'm not a high tax earner but I earn a reasonable amount and I have been paying around £50 per month for about 10 years of that…
-
E.ON complaints saga: opaque tariffs and phantom responses
We switched to E.ON via MSE Energy Club in December. The tariff has a "night" rate which is roughly half the unit price of the "day" rate, but the hours during which these rates apply are not stated anywhere. On top of that, going by the unit rates shown on the bill, the expensive rate is charged at night, yet actual…
-
Seeing Other Folks Accounts
So its happening again! I was surprised to see that folks from 3 major banks could see other folks bank accounts. Back in 2018 when TSB were leaving the Lloyds platform there was a huge scam. Folks could see each others accounts and scammers moved in . They scrambled internet banking users passwords and syphoned the money…
-
Appliances Direct - When It Gets It Wrong, It Blames You, The Customer
Appliance Direct – My Worst Nightmare Realised Appliances Direct failed to fulfil my original delivery. On its second attempt to
fulfil the original delivery it duplicated items. It has failed twice to collect the duplicate items - despite
me agreeing dates and timeslots. It has been a shambles from the start with numerous…
