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Praise, vent & warnings

A place to share your experiences as a consumer with other MoneySavers.

Cdkeys purchase how did scammer use my Paypal account?
My wife received an email from Cdkeys saying she'd bought an Xbox 'code' for £6.99 Then an email from Paypal about the purchase. She does not have a Cdkeys account and had made no such purchase. How was someone able to buy this using her Paypal account? I thought you'd need an authentication code or similar to complete it.…
Virgin Flying Club - new account can't find it
Vent: Booking a flight, thought may as well sign up for this Flying Club - email received to confirm with flying number. Tried to book flight selecting Virgin Atlantic/Flying Club and the number - The Frequent flyer name (Name) is invalid for account number (Number) Weird, number is right it;'s a copy and paste. Tried…
Is this a scam ?
https://www.gkznh.shop/pages/about-us_6347de8a
FENSA Guarantee - Not what you May Think
I pass on this salutary tale to anyone who thinks FENSA Certification gives peace of mind through an insurance backed guarantee. My installer ceased trading, FENSA themselves identified a fault on an inspection but it turns out I am not covered under their definitions, something I was unaware of. As background we renovated…
Marks and Spencer travel money warning
Went to click and collect my travel money today and the store said it had been cancelled. Money has left my account and I got home to a cancellation message (that said I'd cancelled - I hadn't). Email says I'll get money back in up to 14 days less £10 charge. Not ideal since I'll be on holiday by then. (and not paying £10…
Report 'sorry for unusually high call volumes' recorded messages
I have just tried to use this reporting facility, but it is limited to certain sectors, specifically it does not include the Citizen Advice Bureau's Consumer Advice Line.....lol! This response is endemic for soooo many organisations, some going as far as saying that they are doing everything they can to deal with your call…
1 in 5 adverts on the radio are gambling, it's horrendous.
I only ever listen to the radio when I'm in the car and I listen to Kisstory which plays old school bangers from the 1990s / early 2000's, and I probably hear a gambling advert about once every 5 ads. Whether it's an ad about the lotto, bingo, william hill, slots, las vegas online casino etc it's appalling. Then on top of…
SCAM WARNING ABOUT WINTER FUEL PAYMENTS
Hi everyone I thought I'd pop on and warn people about a possible scam that has been brought to my attention today, well actually it was a text message sent directly to my personal mobile no informing me that I was going to be kicked out of a 'group' ? There is no heading or name for this group. The text message says I…
easyjet onboard vouchers
When you check in online for easyjet they offer you the chance to buy a £10 voucher to spend onboard for £8. How can that make financial sense for them? Well I found out to my detriment the other day. I had a voucher, and made £10.50 of purchases onboard. The stewardess says "That's just 50 pence then please" and hands me…
Amazon account - Someong just bought gift cards using my account.
This evening on the computer just got an email saying £50 had been put on my Amazon Gift Balance. Straight away went onto Amazon and yes its been added from my Current Account card thats in there. Whilst I was frantically figuring out what to do a £50 Google Play gift card appeared in my basket. I managed to cancel it out…
Tesco remove pay in store via app
Don't know if this is the right forum subsection. I received an email last week from Tesco informing me that they're removing the ability to pay in store using the app on the 7th March. So now you're going to have to use your separate payment card and separate clubcard. Would anyone understand why this is being done as it…
Austin Mockrige
I’ve seen a post with several pages of comments regarding Austin Mockrige these posts are from 2009 and 2011. Unfortunately we in 2021 have been treated exactly the same, a 17th century house in Par Cornwall which we paid for for two weeks in August. We didn’t get to go on this holiday, we had holiday cancelled by David…
Trust Pilot - can they be trusted?
There is a famous Latin quote: "Quis custodiet ipsos custodes?" - which translates as "Who is guarding the guards themselves?"Or to put in this particular context - who is reviewing the reviewers?Most of the posts in this forum about TrustPilot seem to raise questions about whether TrustPilot is pressured or influenced by…
Clarity trial
I took out a reduced trial with Clarity website if I uninstalled within 5 days it would not charge me when I did try to uninstall it wouldn't let me and now have claimed full payment. Had to change bank card on advice from bank beware of this website
SCAM! Stay Safe Book for schools
Just had a call to my business phone from a woman called Sam, claiming that she spoke to me in October about a books for schools campaign that has now closed and asked which school I would like to choose for the books to go to. I assume that she would then ask for money or something, but I hung up and clocked the number.…
Refund for faulty goods - Appliances Direct
Hi, I wonder if anyone can help. I purchased a dehumidifier from them at the beginning of January. This morning I came downstairs to find the unit had switched itself on and had an obvious fault. Lights were flashing and the display was alternating between showing 13 and 74. I switched it off and went off out for a bit.…
DPD Rant !!
I thought DPD were one of the best courier companies so I used them to post a parcel to my Ebay buyer. Firstly the parcel was being delivered to a shop where I thought the Ebay buyer worked. Had no idea it was a Click and Collect shop so didn't put the ECP code on and the parcel was rejected and returned to me. I get that…
Darwin Car Insurance - RANT
So I received my car insurance renewal email from Darwin for the upcoming year & said my renewal was £381.47 & that was down from the £620.55 I paid last year. 'Christ that's a saving' I thought to myself!! Then I thought 'I'm sure I am paying about £35 a month & even with the standard 2 months deposit/first payment that…
Warning Just answer web site
Hi all I contacted above site for Q n A session paid for the question via my debit card and that was what I thought to be the end of it however 12 months down the line I checked my bank statements (I know should be doing this anyway !) I discovered that they have been taking out £40 each month for a membership I did not…
Push the work back on them.
Dear Martin & friends, I have a serious dilemma. It goes like this. I can't find any time to work any more, to earn money to pay my bills. Why? I am so busy administrating and managing the accounts and interactions that I have with various financial, commercial and government organisations, that I simply don't have any…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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