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(Via Instagram) What are the latest scams to be aware of?
We've received a few questions via MSE's Instagram account. Here's one of them: "What are the latest scams to be aware of?"
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Royal Mail arriving several days late
Has anyone had a load of mail suddenly turn up extremely late? Today is 4th November 2025. In my post today; I got a letter dated 12/10/25 - from Standard Life - Pension related I got an order I placed with Amazon dated 23/10/25 - I had already requested sending again or a refund I got two letters dated 25/10/25 - from…
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Royal Mail - no sign
We have had no second class mail delivery for almost two weeks...First class gets a delivery from a van (every two days)- but they appear to be having problems recruiting postmen in our area, so don't bother........I am waiting for medical stuff from the hospital with no sign of any delivery ..Royal Mail do not deserve the…
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Amazon seller ringing me constantly
I was unaware that Amazon share the customer’s personal phone number with marketplace sellers. I placed an order yesterday and within an hour, the seller rang me twice and sent a text message saying he wants to speak to me about my order. I was shocked because I’ve only ever received messages from sellers through Amazon’s…
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John Lewis Kitchen faulty - 3 years in to a saga! Seeking advice and anyone else affected?
We purchased a new fitted kitchen from John Lewis in early 2022. As you would expect, it cost tens of thousands of pounds and was a big investment for us as a family. We chose John Lewis as we expected that if anything went wrong (as things sometimes do), we'd have great customer service to sort it out. It's been…
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Trying to End a Sky TV Contract
I am posting this so you can make up your own mind whether to get a Sky Contract or not. I am still receiving threatening e-mails, the last of which informs me that my details are being passed to a debt collection agency. I will not be renewing my Sky Contract. I have changed my name and account number in the following:…
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Adidas gift cards useless
Adidas tell me they are no longer accepting gift cards as part payment for online purchases They seem to confuse paying Adidas money for a gift card with a discount! As a result all my Adidas gift cards are worthless! This underhand change needs publicity before Xmas
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John Lewis / Retailer standards are becoming unacceptable
This is both a warning and headsup, but also a lamentation on the state of modern retail in the UK. Myself and my wife have shopped with John Lewis for many years, as traditionally customer service and warranties have always been excellent, and JL have traditionally been one of the stronger large retailers when it comes to…
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Quidco - a warning!! (less cashback, more spam calls ..)
Just a little word of warning for anyone who's used Quidco in the past, or thinking of using them now. I have used for many years, very happily. But the whole operating model seems to have changed in the c. 1 year since I bought something from it last. A couple of days ago I logged in, withdrew £80 balance (taking my all…
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Hobbs repeating same mistake with order! Poor customer service
I ordered a few items in Hobbs’ sale. Did the same in April. Annoyingly on BOTH occasions they sent the items to my old address! My current address is my ‘default’ address when I login. just venting as the customer service has been so bad. I actually returned items via the store last time and was told they would be sent to…
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Is Trustpilot a scam ?
They have been calling one of our companies for years to take a premium service with them and have been bombarding us with sales calls to the point one of our staff pretty much told them to !!!!!! off or they would be reported to offcom for unsolicited calls. This happened last week and we see today over 800 reviews have…
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Richer Sounds not honouring warranty
Hi, Just looking for some advice, I purchased a 77" S90c from Richer sounds just under 2 years ago for £2799 although discounted by 10%, I also have the 6 year warranty, recently i have been having some issues with the tv. Firstly the brightness keeps changing on the tv, I initally thought this was a power saving/ambient…
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Halifax Banking app
I am more than happy with my bank,Halifax. I have been using on-line banking for quite a while and everything runs smoothly. Yes,there is now a ‘but’ coming. Yesterday I wanted to query why a payment I had made was not showing in the pending payments or my statements. A simple question. There was no contact phone number…
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Why do some people think *gratuities* should always be paid?
A number of years ago the Advertising Standards Agency gave advice that non-optional charges should be included in the total cost, or at least made explicit (if memory serves me correctly). Lots of places, from restaurants to cruise ships, expect people to pay tips - sometimes a significant proportion of the total cost. I…
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Do they still think they will get customers by telling them the price is only available today?
People were wandering around the estate where I live pedalling roof cleaning and painting so I asked the bloke roughly how much it would cost as my roof could do with a clean to remove moss. Of course he couldn't tell me because a surveyor had to come to my house and conduct a survey with my wife and I present so I said OK…
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Great customer service with Amazon
.I bought Walkers English Creamy Toffee - 500gms without realising the order is set for monthly delivery and I'm unable to contact the seller to cancel. I did an online chat with an 'associate' (Why call them that instead assistant?) who cancelled any further deliveries and got a refund too. Very impressed.
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Insurance2go Praise
I had to make a claim on my OnePlus Nord 4 with Insurance2go after it stopped charging properly. The whole process was smooth and simple, and I got the newer OnePlus Nord 5 after they couldn't repair it.
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Royal Mail, Stamp Swapout, Next step, Small claims court?
Hi all. Do I have any chance in small claims court for missing items that should have been delivered to me? I sent over £3500 worth of definitive stamps back to Royal Mail for stamp swapout. (I am a stamp dealer Hence the high number and value) After a while they returned the replacement stamps, Special Delivery to my…
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Gardening Express and s a dreadful company
Hello, I also purchased on the 09/06/24, 15 bareroot roses from Gardening Express website, I t took over two weeks before they arrived. Of the 15 bareroot roses 9 did not come up. I did receive an email from Customer Service from Lizzie to ask me to do a stem test which is what I did and I sent it back. I’ve sent over 13…
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British Gas, mistake what is acceptable compensation in this situation?
Hello people, newbie here. I've been a British Gas customer since 2005, I've always paid by direct debit, have a smart meter and my account has always been in good standing and I have never been in debt with them. As such it came as a massive surprise this September while on holiday in the USA to receive an email from a…
