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NHS postage
These 4 letters were all delivered on the same day and time. All as a result of 1 appointment I had yesterday with a dermatologist and regarding a follow up patch test, which will be 4 visits over a week to the same hospital department. They could very easily have been in the same envelope or, better, emailled. 4 letters…
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Diesel emmisions claims phone nuisance calls
I keep receiving nuisance calls from "Diesel Emmisions Claims" who know my name, my number and the registration of the car I used to own. I am not interested in claiming as the car was OK and I suffered no loss from having any "cheat box" installed. In fact I probably benefited from it as the vehicle tax group was probably…
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Lloyds Bank motor claims, praise.
Somebody drove into the back of my car on Saturday when I was stopped at traffic lights. A company called Carpenters handles their motor claims. The lady I spoke to was brilliant and caring, although I told her that there was no obvious damage to the car or injury to either myself or my wife, other than a slightly sore…
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Avoid car key replacement rip-off
Hi! My car key fell apart and my first call was the dealership (Volkswagen, Vertu). They could not fix it so had to order a new one. They gave me a MANUAL key for, in total, £240 with labour, 2 visits to the car shop, showing V5 form with ID and a 2 hour waiting time for them to code the new key on 2nd visit. Then, I…
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Jury duty
I am looking to get excused from duty duty due to mental health and the court asked for a medical summary or letter. The doctor keeps delaying it saying urgent and now blaming admin issues. I only have 7 days to respond any advice?
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Finance Withdrawn
Thanks to this poisonous campaign, I have now had a finance offer withdrawn. Great. So I chose a car, was made an finance offer, I was happy with the repayments and other terms, but before I got to sign up the offer has been withdrawn. Now what am I supposed to do? I was happy to sign because I was happy to take…
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Complete Savings - which sites will allow joining?
Can anyone suggest a website to join Complete Savings now that Argos etc don't have the link? Appreciate any suggestions
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John Lewis / Retailer standards are becoming unacceptable
This is both a warning and headsup, but also a lamentation on the state of modern retail in the UK. Myself and my wife have shopped with John Lewis for many years, as traditionally customer service and warranties have always been excellent, and JL have traditionally been one of the stronger large retailers when it comes to…
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Fraudulent Pockit account application?
I've received emails telling me to "complete my Pockit application" when I haven't ever applied for a Pockit account. The email looks legit from a subdomain of their main site (hello@team.pockit.com) but I can't find anyway to contact Pockit directly by phone or chat. Their instagram doesn't accept messages and comments on…
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Scam stickers
Getting so angry watching TV reports about scammers. I wonder how hard it would be for the banks and phone companies to get together and provide phones with a simple warning sticker to be attached to the handset or to be displayed at home for vulnerable people to remind them to not give out bank details/download software…
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Frasers Meadowhall - no refunds
I had the misfortune of shopping at Frasers store in Meadowhall, Sheffield. I took an item and they refused to refund and would only give me a credit note or exchange. Suffice to say I was not pleased and believed they were breaking the law. Back in my days, retailers had to give a refund if you took the item back in…
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Sky broadband early termination charges
Just a warning to others that may find themselves in this situation: When my Sky superfast broadband came to the end of my minimum term I took out a new 24 month contract, which included an upgrade to Ultrafast FTTP (previously I had superfast via phone line). This was agreed on the online chat on 06/09/2024. I've been…
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Just answer a clever con
I wanted advice about the value of my silver candlesticks. As a result I Google searched and just answer responded. Like the others I assumed the £5 was a one off payment and the ‘expert’ responded so quickly I had not time to do further checks. She seemed helpful and asked for pics. I said “I don’t want to pay any more…
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Royal Mail - are they delivering?
I'm at the end of my tether with RM. No delivery service for days at a time, letters arriving weeks late, no 'sorry we missed you' cards, or not filled in correctly when cards are left, post going missing, post being delivered to the wrong address. This is at my home and business premises, they're 30 miles apart so not a…
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Label size error
Hi , I recently bought my 7 yr old grandson a pair of Arsenal football socks from the new 24/25 season from Sports Direct on line . I ordered the child size 8-13 . Unfortunately when he tried them on they were massive and cannot be a child size . I informed SD and they asked for photos of labelling which I duly sent also…
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Marks Electrical extremely poor if anything goes wrong.
Ordered a damaged washing machine at reduced price. Delivery spot on with about 9 emails sent by them. On arrival everything went smoothly. Once I had unwrapped the many, many layers of bubble wrap as it was sold without original packaging that's when you find what their after sales service is really like! The machine had…
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Appliances Direct - When It Gets It Wrong, It Blames You, The Customer
Appliance Direct – My Worst Nightmare Realised Appliances Direct failed to fulfil my original delivery. On its second attempt to
fulfil the original delivery it duplicated items. It has failed twice to collect the duplicate items - despite
me agreeing dates and timeslots. It has been a shambles from the start with numerous…
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Fake Morrisons Customer Services Team Call
Just warning people. Someone pretending to be from Morrisons customer care has rang me and tried to obtain bank details for an order. It was not really Morrisons. Have reported to Morrisons, but they didnt appear interested.
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Asda Missing Items
Once again, missing items from an online Asda delivery. By far VERY much not the first time, probably happened five or six times this year. I requested a refund online and was promptly refused. We spend maybe £8K a year with Asda, not a lot maybe by some standards but still a loyal customer for very many years…until now.…
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Could this be a scam or spam?
I hope I am asking in the right place. I'm a bit concerned because an email has arrived with an attachment. I opened the email but have not touched the attachment. Do you think this could this be a scam or spam and, to be safe, should I just delete it because I don't recognize it or anything I have bought? Here is is: "…