We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Praise, vent & warnings

A place to share your experiences as a consumer with other MoneySavers.

Complaints about Booking.com’s service?
Hi, I’ve been with Booking.com for several years, and had moved up to Genius Level 3. My old international provider decided to cancel my old email account with very little warning. When I tried, in November, to change my details with Booking.com, it didn’t work - and when resolved, the old email had expired. The new email…
Warning: Chinese web sites masquerading as UK - Barefoot shoes craze
Barefoot shoes and other Chinese offers. Beware of Chinese web sites masquerading as UK. My Facebook feed is currently full of ads for what seems to be a craze over the benefits of "barefoot" shoes. My wife took up one of these offers, paying £49 for a pair, from a .co .uk web site called PureStep. I've seen about 10 or 12…
HI Child Benefit charge - System is broken
I have been struggling with this for years now. A few years ago i exceeded the tax threshold for the HICB charge (which is ludicrous in itself as i wouldn't consider myself a 'high earner').To note this was before it changed as well so i would've been fine when it first kicked in. To make matters worse i don't even receive…
Neighbour snoring
Hi all , I am at the end of my tether , bought a 1st floor flat , I have not been able to use the main bedroom at all due to neighbour below snoring , my adult sons have each tried and either can’t get to sleep or are woken up , the last straw is finding my son sleeping on the floor in the kitchen . when the neighbour is…
Just a moan about HMRC
I am in the fortunate position of having received enough interest on my savings to have underpaid income tax. Rather than having the due monies deducted via a tax code I wanted to pay the outstanding amount as a lump sum.The agent told me this morning that they can't take it over the phone, only by my personal cheque, a…
Help! Scammed?
Hi, my mother, who is in her 70s, fears she has been scammed for the first time. I must stress that my mum is not gullible and never answers the door unless she is expecting someone, and doesn’t answer her phone if the caller is unknown. She’s always been vigilant and sensible regarding sales people to the point of being…
Amazon account hacked advise please?
This happened earlier this month 7th April. My Amazon account got hacked and they bought £200 gift cards I saw it first as a pending payment in my Barclays Bank account. Stopped my cards and spoke to both Amazon and Barclays immediately. Amazon have been no help so far just saying they’re investigating and Barclays…
Passport Renewal - April 2025
Applied online 3/4, one week before the price rise and the website said they were busy with an estimated 3 week turnaround. Old passport sent First Class mail the same day. Updates by text and email at every stage. New passport received 11/4. Old passport received 16/4. Well done Passport Office !
Amazon refusing to refund on a phone that wasn't in a parcel
Hi, I'm new to the forums but have joined to get people's opinions and to find out if they've had similar experiences. My son bought a phone from Amazon last week. It arrived, the courier was given the security code and my son was given the parcel. The parcel was in one of the Amazon cardboard envelopes that had not, as…
Online scam - imitation website
Hello. Please don't judge me, I am aware that I have been very stupid and am beating myself up for it. I was tricked into thinking a Facebook ad was legitimately for The Perfume Shop and ordered some goods....Low and behold my bank statement proved it was not The Perfume Shop, it's a scam site posing as The Perfume Shop. I…
New Thread Navigating Life - no clue where to put it
Hi, I’m not sure this is really thread worthy but I’m lurking this evening and feel the need to share my thoughts. so I’ve tried MFW thread and did overpay my mortgage in fact we do every month as standard now but still have over £200k remaining I’m resigned to it I think for being in our early 40s we earn well but do live…
Boots Opticians
Surely to God,you have the legal right to a refund and not to be fobbed off with a replacement pair(s)?? After all,if you're far from happy with the original pair,it's not going to fill you with confidence,that they'll get it right. I left Specsavers,because I felt scammed,because no one informed me verbally(I can't…
John Lewis - installation/set up services for electricals
I've used JL for my electrical appliances for decades. I've also used my JL account to order for my elderly parents who are in their eighties and are neither internet nor technology savvy. Today I've attempted to order a new TV for the parents, to replace the model that I purchased from JL for them twelve years ago. It's a…
HP Printer
Email I sent to HP concern that they DO NOT make it clear that Ink cartridge is for setup only. I likened it to providing aa power chord which only last 1 week.Enclosed is the webchat which took over 2 days and 2 hours to get nowhere over a £50 printer. The crux of the case is that after printing 3 colour documents in 2…
Problem with HMRC online account
I owed £70 for the tax year 2023 - 24 which I paid in full in December 24 - I received confirmation and my online tax account showed that no further payments were due for that year - however I just checked my online account today and it's now showing that the £70 is still owing again - don't understand why as I paid in…
NewBookHotel.xin Scam
Hi - Has anyone been caught out by this - they offer you commission by completing orders - you get to take a salary and commission out each day, by day 5 they pay you $700 but you are asked to clear a negative balance on the account first £2500 - your acc then gets locked. They are pretending to be linked to Newbook@icloud…
Tesco Club Card Disney+ 3 months free offer NOT valid.
I had this offer in my Tesco club card. Today 26th March I tried signing up for this via the mobile app and went through the process of filling in everything and setting up payment details (which they are doing through the Google Pay App). On completion it notified me 'my next payment' would be in one months time 26th…
Schuh returns
I bought my daughter some adidas campus from the schuh website on March 1 after a couple of days I had to chase up the delivery! They eventually arrived a couple of days later. When my daughter opened up the box they were blue/orange. We had ordered pink! The box had pink on and the correct product code but the items were…
Anyone paid for WiFi access, to use WhatsApp, on a TUI flight and it didn’t work?
I asked the cabin crew and they said that it’s not working yet…yet it was advertised as working…and TUI know that? Isn’t that wrong? Immoral?
McDonald’s/Uber - incorrect order (allergy) but refusing to refund
Ordered a McDonald’s yesterday via McDonald’s App, food was delivered quickly via Uber. I ordered a burger with no cheese as eating cheese tends to result in vomiting! Guess what….it arrived with cheese despite the label clearly stating ‘No Cheese’!! We’ve had issues before so hubby drove to McDs to get a replacement, they…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Which NatWest and RBS branches are closing from 2025? Here's the full list – and banking alternatives
NatWest and Royal Bank of Scotland (RBS), which are both part of the NatWest Group, will shut at least 108 of their bank branches in 2025 and beyond, after the Group announced a further 52 NatWest closures.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
Winter Fuel Payments will be reinstated to all pensioners in England and Wales this winter – but will be clawed back automatically from those earning over £35,000 a year, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up. MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis.
Car finance mis-selling update: regulator prepares for compensation scheme – and warns against using claims firms
Payouts for mis-sold car finance could be another step closer as the financial regulator has set out the factors it will consider if it were to introduce an industry-wide redress scheme – though we won't know more about how this will work until after a key Supreme Court decision expected in July. In the meantime, the regulator has warned that you DON'T need to sign up with a claims firm to be included.
Winter Fuel Payments to be extended to pensioners earning £35,000 or less – here's what we know so far
Winter Fuel Payments will be extended to all pensioners with incomes of £35,000 or less this winter, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up.
Winter Fuel Payments extension confirmed for this winter – watch Martin Lewis' instant response and his message to the Chancellor
Winter Fuel Payments will be extended to more pensioners this winter – though not to everyone – the Chancellor has today confirmed. However, exact details of who will now qualify still remain scant. Watch MoneySavingExpert.com founder Martin Lewis give his instant response, as well as his key message for Rachel Reeves.
Nationwide Fairer Share: Free £100 bonus confirmed for 2025 – here's who will get it
If you bank with Nationwide, you could get a free £100 paid into your account in June or July as part of the building society's 'Fairer Share' scheme. The bonus will be paid to millions of its current account customers who also have savings or a mortgage with it.
Forced onto a prepay energy meter? You may be due money back as 10,000s to be compensated
If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off.

View All

Praise, vent & warnings

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Praise, vent & warnings

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free