Praise, vent & warnings

Placed an order with M&S online, several items, one of which was a woman's tshirt. Order delivered, all okay except instead of the tshirt they sent a pair of children's trousers age 11-12! I wanted to return 2 items, plus of course the trousers I didn't order. Did the process online and for the trousers I chose the reason…

I am posting this because someone reading it may be going through something similar right now. What I want to share is not advice. It is my experience and from the day I picked the car up to the day I stood in court four years later. If any part of it sounds familiar, I hope it helps you feel less alone. In October 2021, I…

Final bill by email 10/08/2026, nothing in my account to date (14 working days) Live chat, cheque posted to my address (they give address) 10/08/2026 - correct address. They asked me to check with the Post Office as the delays may be with them (🤨) - vent part I said it's not down to me to check, it's you as the sender or…

Need help getting DHL to update customs/fees status (UK) Short version: - my daughter forgot her phone in Tampa airport - we flew home to the UK - phone was found and they kindly agreed to pack it for shipping - shipment was collected and sent. - it’s in my local delivery depot - DHL have decided import tax is due It’s the…

Asking other MSErs that use Boots - do your Advantage Card points allocations make sense? Its supposed to be a straightforward calculation but I am tired of calling Boots to revise this. To be fair, they do adjust when they realise the error but recently I had an interaction that was the equivalent of "the Advantage card…

Hi All, I am sure that most of you have heard of the BBC program called "SCAM Interceptors" Not sure if it's currently airing, but it's available on iPlayer. https://www.bbc.co.uk/iplayer/episodes/m00164f1/scam-interceptors I would thoroughly recommend watching a few of them, just to keep yourself in the loop about what…

Last month using Gumtree I offered to by a second hand phone - a Samsung Z Fold 5 - off a seller in Taplow, I live in Stoke-on-Trent, some distance away. I offered the £300 he wanted and he agreed, I also asked for the phone to be sent next day delivery to which he agreed. Then I made my mistake. From the conversation…

I ordered a part for my Samsung TV from the Samsung store at Westfield (London) on June 7th; they don't stock it in-store so it had to be delivered to my address with an ETA of June 10th. It didn't arrive, so I called Samsung on June 14th and found out that the courier company (DPD) failed to deliver it and it was returned…

my dad 86 - was told there was a plant growing out of his chimney he went and looked - they said they would re point and remove the plant for £400 - they went on the roof for a while - he said he would pay with a check - they said they would VAT then can he not do it by card - they took his card outside(yes hes an idiot)…

No doubt other water companies could be substituted. I have received numerous e-mails from Severn Trent warning of a water shortage, higher consumption (not me!) and the need to save water. A house two doors away have an external water meter installed under a pavement cover. For the past week it's been leaking and is…

This is a UK franchise, and it is not unusual for the franchisee to struggle to stay afloat with licence fees and other overhead costs. Effectively, the franchisee takes all the risks of the business. My experience was a poor one. Whilst the product is of good quality, it is relatively expensive. The franchisee contracts a…

Apparently this is quite common, where you get a text supposedly from RingGo, saying something like there has been error with your payment/you owe money, and there is a link to a dodgy website. The worrying bit is that I received a text like this, less than 30 mins after parking in a car park where you can pay by RingGo.…

Hi, hope someone can help. I emailed a copy of an invoice to a wrong address in error. The email was received as it appeared as sent in my sent folder. The invoice showed my name and address, email address, telephone number and my online auction paddle number. Do you think I’ve compromised myself and what should I do…

Just had a call to my business phone from a woman called Sam, claiming that she spoke to me in October about a books for schools campaign that has now closed and asked which school I would like to choose for the books to go to. I assume that she would then ask for money or something, but I hung up and clocked the number.…

Yet another huge failure with the Royal Mail website. Following the EU's anti-business ruling that massively increases customs duty and fees for items being shipped to EU countries, the Royal Mail now gives the option on their site to pay the customs duty as the sender, or opt for the recipient to pay. Yet when you choose…

I cannot be the only person trying to assist an older parent. If someone doesn't have a passport or driving license to get through the usual ID checks and they then provide additional accepted information to a company why oh why does that company ( a financial one) insist on making it so hard every single time they try to…

Quite simply, I think it is disgusting that your car insurance price can go down for several years and then all of a sudden jumps back up again even when you have NEVER CLAIMED once in your entire life. I'm not just talking about renewal; you go on to the comparison sites YoY and random overinflated figures pop up. I don't…

Just having a moan, but does anyone else get annoyed by emails from companies (typically towards the end of the month) that start with "It's Payday!…" then try to persuade you to buy one of their products? Seems very presumptuous and condescending IMO for at least a couple of reasons: a) That you are in receipt of a…

What is it with people being idiots? I was looking for an item on Amazon yesterday - a toilet seat, since the powers that be decided to take all the hardware stores from our area & replace them with bakeries & vape shops. I was scrolling through the images & one review was a 1 star with the lid being smashed to bits. I'd…

I bought a Ryobi lawnmower with included battery and charger and a separate battery and charger. I had photos of all the information plates with serial numbers, model numbers etc on plus screenshots of orders and invoices. However, any combination of letters and numbers required, eg serial number, kept getting met with…