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Trust Pilot - can they be trusted?
There is a famous Latin quote: "Quis custodiet ipsos custodes?" - which translates as "Who is guarding the guards themselves?"Or to put in this particular context - who is reviewing the reviewers?Most of the posts in this forum about TrustPilot seem to raise questions about whether TrustPilot is pressured or influenced by…
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SouthWest Water lack of customer service
I do wish this was one of those things where you could deal with someone else but because it's water we're stuck. OK so I was checking my bank account the other day, noticed I hadn't paid anything to SWW for a while and started checking my bills. Last bill I had was in March at which point my account was in credit for a…
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John Lewis - Praise
I've seen John Lewis getting a few knocks recently for their customer service not being what it once was ( probably true sadly), but I've just had to deal with them and they were very efficient. 50" Samsung TV bought from them in Oct 2022 ( 5 year guarantee) One evening a couple of weeks ago - just went off, no picture and…
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scam or just random accident?
I'm a bit confused! Just had a phone call on my mobile from another mobile The caller said he was returning my call from earlier this morning - I've not called anyone He gave me his first name, said he was from a particular town (didn't mention a business name) Repeated my mobile number back to me Said he's been "getting a…
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Royail mail parcelforce worldwide
Hi, I'm having problems with a parcel coming from Denmark. It made it to my hometown and a delivery date given, however no one attempted delivery and the tracking shows the very next day it returned to Heathrow ! . I have been trying to get through to parcelforce for the last 3 days but on hold for nearly 2 hours each day…
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Learner car insurance discrimination based on sex?
Am I missing something? My current car insurance provider with whom I have been with for 3 years has refused to provide cover for my 17 year old learner driver son. What I am finding hard to accept is the same insurance company accepted my daughter last year as a 17 year old learner driver with the exact same car (she has…
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Ikea delivery so bad it looks like they are deliberately trying to drive me mad
Has anyone had any experience with Ikea delivery because it’s so bad it looks like they are deliberately messing it all up. I have been waiting for about two weeks for a large order of bookcases. That isn’t long but it genuinely looks like I could be waiting for years, at least. Perhaps indefinitely. It’s one large order…
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TopCashback
Hi, I've been having ongoing queries with TCB and they seem to be avoiding giving a direct response. So, up to about a month ago, a transaction would appear as pending within up to 2 days on my account (most of them anyway). Some would appear almost instantly. Then, several weeks/months later it would change to confirmed.…
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I am not a person
I tried to renew my passport online. I don’t actually want to go anywhere, but nowadays you need a passport, or a photo driving licence, to perform high risk tasks such as spending over five figures of your own money. I have an undamaged passport that was issued 28 years ago, and reading the official HM Passport Office…
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Profile not found Leeds Building Society
Has anyone when signing in to the above received message stating please enter the pin sent to your home address. By the 03-09-25 When pin is entered invalid pin message At this stage you can see all active accounts and closed accounts but no other functions available. Phoned yesterday to be told no active online profile…
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Possible Fraud via Sky Bet & Apple Pay
Hi all, I’m looking for advice and reassurance as I’m in the middle of a fraud issue. Recently, I discovered multiple Sky Bet transactions linked to my Apple Pay. I haven’t used Sky Bet for years (I only ever use Bet365 and Paddy Power). When I checked, money had been going in and out of my bank account through Sky Bet,…
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Hot UK Deals
I recently used one of those offers on hot uk deals where you receive a gift card for spending a certain amount with a company. It was a £50 B&Q gift card if you spent £160. I followed the instructions but never received an email confirmation, contacted the ‘company’ (who, it turns out, are owned by hukd) and was asked for…
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Static Caravans... I guess this is a "warning" to a tiny minority of people... and also a rant.
Every year the BBC seems to trot out a story like this expecting readers to be shocked or surprised. BBC News - Buying a caravan left massive hole in finances So this couple have bought a static caravan, (which for those who don't know is a limited life, depreciating item that costs £4,800 per year just to keep in one…
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Paying to View Credit History
Why do we have to pay to view our credit files. These companies gather information about us, make assessment of how financially worthy we and then on top of that we have to pay for the information to be given to us. Some things just don’t make sense!
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Amazon.....How do I contact them?
Does anyone know how to contact Amazon at management level? The other evening I witnessed some absolutely appalling behaviour by an Amazon driver. I wrote a detailed description of my complaint. I then searched the website and couldn't find a contact email so went on to online chat. They gave me an email but they dont seem…
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Co 0p Legal Service Probate
Trying to sort out probate on my mums estate. Approached CoOp Legal services because of a link on money saving expert .Was quoted £9063.48 with a 5% Money Saving Expert Discount. Very pushy when you ring them. So beware
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Wasteful Amazon
I returned a kettle as the lever to lift the lid was too strong for my wife's arthritic fingers Took it to the post office and could not believe my eyes when the counter clerk ripped the parcel open, took the box with the kettle in and stuck the address label on that. I asked what about the base and cable and was told they…
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Bikmo/Hiscox refused my theft claim – employer-paid cycle parking not covered
Hi all, Posting this as a warning to fellow cyclists who insure with Bikmo (underwritten by Hiscox). My bike was stolen from a secure, purpose-built, fob-access cycle store at my office. The facility has racks, is enclosed, and only registered staff can access it. My claim was refused, not because of the security, but…
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Fake Martin Lewis Ads
Hi! This is the discussion thread for the Fake Martin Lewis Ads guide. Click reply below to discuss. If you haven’t already, join the forum to reply. Thanks folks,
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Philips shavers/Amazon good repair service
Bought a Philips shaver via Amazon for Xmas present. One of the heads fell off ( piece of plastic holding it in broke off) Requested repair via Amazon. Very easy process .Royal Mail arrived two days later to pick up the box from home. Ten days later brand new shaver delivered. I think it probably helped that Philips have…
