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Boots and their advantage card
I have a card and received an email recently saying that unless I used the card before Dec 31 I would lose my points. At least they gave me due warning. I went to a store and attempted to buy something but the card did not work. It was loaded to Google Wallet. The assistant was unhelpful resorting to "Can't you understand…
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Church side Developments Wolverhampton ( Empire property Developments )
I brought two off plan flats which took nearly 3 years to complete, but I have had a nightmare getting a mortgage due to ground rent provisions and insurance. 5 lenders have pulled out and I now stand to loose £50K deposits and have spent £22k in fees and commission. Being new to this type of buying I can now only give…
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Wine Drops con
I responded to a Facebook ad from a company called Wine Drops who were offering 6 bottles of wine, delivered, for £39.99. I paid the amount on my Santander credit card. I was a little suspicious when I didn't receive any follow up by email with a receipt but didn't follow this up. My only communications were from the…
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Moved: Moved to British Gas extortionate monthly fees - vulnerable, adult with disabilities.
This discussion has been moved.
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Report 'sorry for unusually high call volumes' recorded messages
I have just tried to use this reporting facility, but it is limited to certain sectors, specifically it does not include the Citizen Advice Bureau's Consumer Advice Line.....lol! This response is endemic for soooo many organisations, some going as far as saying that they are doing everything they can to deal with your call…
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Further charge after receiving a FINAL bill including a refund when switching supplier from OVO
I recently switched from OVO to Outfox. I filled in all of the details as requested by both companies and everything appeared to go smoothly. I am on a smart meter but submitted readings to both parties I received my FINAL bill from OVO on 28 October and there was a refund of £418.27. Today I received a further bill from…
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Can't afford new passport
I live on a War pension and Universal credit pays my rent , there is no spare money for £110 to renew my passport which is my only ID suitable for banks, forms and benefits ect. How can there be a situation where you need ID to function in life but you can't afford it ?
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Where do online purchases go between 'dispatch' and received by delivery company?
I ordered an item from Debenhams on 10th Oct which, according to their website, was dispatched on the 15th. Every day since when I use the 'track you order' link it takes me to the 'Evri' page which says 'we are expecting your package, we will let you know when we have it'. I can't help wondering where parcels go in…
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Administration Charge when booking Cinema and other tickets online
I've just booked some cinema tickets online and been charged an extra £4,(£1 per ticket) for the privilege of doing so!! Has this ever been challenged before? We are pushed to book online as it saves on staff at the venue taking money and are then charged an admin fee for doing so. Cinemas are not the only trade that do…
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Warning about using AliExpress as of 2025
BIG WARNING about using AliExpress as of 2025!! AliExpress will most likely not refund you in most cases now if you get the wrong item or missing 1pc of a item. If you don't get an item, you will get a refund, but if you get it and something is wrong, good luck as you will have to fight for months and you ;probably won't…
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Easylife - a warning
Beware the company Easylife - they've been fined in the past (Google it) for their behaviour. If you / people you know have ever used them, check for unexpected card payments coming out of your account. There may be multiple instances. If you see any, contact your bank and get them to block any future payments to Easyife.
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Aegon - a bit lax with personal data ?
Hi - financial organisations constantly remind us to be very careful with our personal data to avoid identity theft and scams. And rightly so. I've got a pension with Aegon and in connection with a transaction I requested, they sent me a form via normal Royal Mail for me to complete and return. When I opened up the letter…
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Amazon customer service
My recent experience with Amazon Customer service who are rubbish, without any exaggeration it has taken me an estimated 6 hours over the last week trying too get a simple problem resolved. Amazon if you`re listening all your customer service seems too be based in India and most of the time and I struggled with these…
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Morrisons Freezers broken
Our local Morrisons has a problem with it's freezers - they are ALL down - so NO frozen food available....No idea what could cause a problem with ALL freezers - I guess supply related - but it's extremely annoying !On top of this - a lack of cooked meat - unless you want HAM - There's no alternative.
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Asda fuel, pay at pump
I dont know if this is the right place to ask, this may be a long one and I will try and explain as best I can.. so thanks in advance to anyone able to shed some light. I went to asda pay at pump 1st Nov, as we all know they take a £99 'payment' and then take payment for whatever you spend, releasing the rest. So Im about…
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Bridging software for MTD for IT (bringing in from Excel)
Has anyone experience of and can recommend a bridging software please? I wish to continue using my (successful) Excel setup for logging but obvs now need the means to enter this into the quarterly returns. I'm aware that there are a few on the HMRC website but at the moment, they're just names. Really looking for…
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Royl Mail - no way to question a delivery
I am furious about Royal Mails lack of methods in which to question a missing item.. The customer services email address which i found on this site is no longer in use, so you cant email them. The twitter account for customer services/complaints is being closed. TRy phoning and IF you're lucky enough to get an option from…
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Refund difficulties with Net a porter
I sent back a parcel of clothes to Net a Porter over 6 weeks ago. I used their shipping label as per their terms and conditions and dropped it off to my local DHL drop off point. The label was scanned and the parcel tracked to Bristol. The parcel then appears to have disappeared. Net a porter terms and conditions state…
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MSE energy switching
So my gripe is with the energy switching team here at mse. I did a switch at the start of October and after hearing nothing contacted the new supplier. They had no record of me so I emailed the help team. Waited a few days for a response to be told it was all going through. My mse showed it was in progress. Left it a week…
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Debenhams rip=off
I ordered sketchers from Debenhams for £49 + £4.98 postage, The order was cancelled by them and I only received a refund for £49. No communication back from them. They have charged me postage for an item that was never sent. Seems a con. Has anyone else had this experience?
