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Report 'sorry for unusually high call volumes' recorded messages
I have just tried to use this reporting facility, but it is limited to certain sectors, specifically it does not include the Citizen Advice Bureau's Consumer Advice Line.....lol! This response is endemic for soooo many organisations, some going as far as saying that they are doing everything they can to deal with your call…
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Adidas gift cards useless
Adidas tell me they are no longer accepting gift cards as part payment for online purchases They seem to confuse paying Adidas money for a gift card with a discount! As a result all my Adidas gift cards are worthless! This underhand change needs publicity before Xmas
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Can't afford new passport
I live on a War pension and Universal credit pays my rent , there is no spare money for £110 to renew my passport which is my only ID suitable for banks, forms and benefits ect. How can there be a situation where you need ID to function in life but you can't afford it ?
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John Lewis / Retailer standards are becoming unacceptable
This is both a warning and headsup, but also a lamentation on the state of modern retail in the UK. Myself and my wife have shopped with John Lewis for many years, as traditionally customer service and warranties have always been excellent, and JL have traditionally been one of the stronger large retailers when it comes to…
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Quidco - a warning!! (less cashback, more spam calls ..)
Just a little word of warning for anyone who's used Quidco in the past, or thinking of using them now. I have used for many years, very happily. But the whole operating model seems to have changed in the c. 1 year since I bought something from it last. A couple of days ago I logged in, withdrew £80 balance (taking my all…
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Hobbs repeating same mistake with order! Poor customer service
I ordered a few items in Hobbs’ sale. Did the same in April. Annoyingly on BOTH occasions they sent the items to my old address! My current address is my ‘default’ address when I login. just venting as the customer service has been so bad. I actually returned items via the store last time and was told they would be sent to…
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Is Trustpilot a scam ?
They have been calling one of our companies for years to take a premium service with them and have been bombarding us with sales calls to the point one of our staff pretty much told them to !!!!!! off or they would be reported to offcom for unsolicited calls. This happened last week and we see today over 800 reviews have…
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Richer Sounds not honouring warranty
Hi, Just looking for some advice, I purchased a 77" S90c from Richer sounds just under 2 years ago for £2799 although discounted by 10%, I also have the 6 year warranty, recently i have been having some issues with the tv. Firstly the brightness keeps changing on the tv, I initally thought this was a power saving/ambient…
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Halifax Banking app
I am more than happy with my bank,Halifax. I have been using on-line banking for quite a while and everything runs smoothly. Yes,there is now a ‘but’ coming. Yesterday I wanted to query why a payment I had made was not showing in the pending payments or my statements. A simple question. There was no contact phone number…
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Why do some people think *gratuities* should always be paid?
A number of years ago the Advertising Standards Agency gave advice that non-optional charges should be included in the total cost, or at least made explicit (if memory serves me correctly). Lots of places, from restaurants to cruise ships, expect people to pay tips - sometimes a significant proportion of the total cost. I…
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Do they still think they will get customers by telling them the price is only available today?
People were wandering around the estate where I live pedalling roof cleaning and painting so I asked the bloke roughly how much it would cost as my roof could do with a clean to remove moss. Of course he couldn't tell me because a surveyor had to come to my house and conduct a survey with my wife and I present so I said OK…
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Great customer service with Amazon
.I bought Walkers English Creamy Toffee - 500gms without realising the order is set for monthly delivery and I'm unable to contact the seller to cancel. I did an online chat with an 'associate' (Why call them that instead assistant?) who cancelled any further deliveries and got a refund too. Very impressed.
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Insurance2go Praise
I had to make a claim on my OnePlus Nord 4 with Insurance2go after it stopped charging properly. The whole process was smooth and simple, and I got the newer OnePlus Nord 5 after they couldn't repair it.
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Royal Mail, Stamp Swapout, Next step, Small claims court?
Hi all. Do I have any chance in small claims court for missing items that should have been delivered to me? I sent over £3500 worth of definitive stamps back to Royal Mail for stamp swapout. (I am a stamp dealer Hence the high number and value) After a while they returned the replacement stamps, Special Delivery to my…
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Gardening Express and s a dreadful company
Hello, I also purchased on the 09/06/24, 15 bareroot roses from Gardening Express website, I t took over two weeks before they arrived. Of the 15 bareroot roses 9 did not come up. I did receive an email from Customer Service from Lizzie to ask me to do a stem test which is what I did and I sent it back. I’ve sent over 13…
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Ur.co.uk
I stupidly send them my phone after reading a few good reviews about this website. They offered decent quote to buy my phone, I even avoided the higher quotes with bad reviews. Anyway short story is they ghosted me since I send my phone in, their phone line just rings out with no answer. Emailed them with no reply. I just…
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British Gas, mistake what is acceptable compensation in this situation?
Hello people, newbie here. I've been a British Gas customer since 2005, I've always paid by direct debit, have a smart meter and my account has always been in good standing and I have never been in debt with them. As such it came as a massive surprise this September while on holiday in the USA to receive an email from a…
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BW Legal - Advice
Received a parking fine, didn't receive original notice, but cant evidence. In the intersests of time i was going to just pay it (yes, i know i shouldn't have) and was going to use their payment plan. Have since received this note: See the line i've put in bold - what does this mean in your view please. Really grateful for…
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Giving away stuff for free - timewasters !!!!!
Had 5 very large (3ft x 2ft) patio slabs to give away last weekend. Thought if someone else wanted them and it'd save me paying someone to take them. I'm sure some people see FREE and want whatever it is....... I put in the advert in big letters - THESE ARE VERY HEAVY. YOU WILL NEED TO PICK THEM AND LOAD THEM YOURSELF…
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Self Employed: "Making Tax Digital"? But I already submit tax returns online (i.e. digitally)
I'm in my early 60s (OK, nearer mid 60s, cough) but still work part-time on online/tech stuff from home. I've been using the online (thus digital) Tax Return submission system for ages, which is pretty easy as I only really need to work out 4 numbers once a year: Income (totalled from 24 payment receipts a year), expenses…
