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WARNING and help?: Debenhams and daylight robbery /misselling protection
I was shopping at Debenhams online and upon checkout a delivery protection fee of £15.99 was added to my order. I did not realise this until I had checked out and paid, despite carefully reviewing my order before placing it. It must have been a ticked box somewhere, Debenhams describes this charge as optional, but I never…
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"Complete savings"...scam??
I recently went online to book some airport parking. Somehow, during the process I managed to "sign up" to Completesavings??? Not sure how this happened, as at no time was I advised of an ongoing monthly fee. Luckily I got a message from my bank telling me I had signed up for this. I managed to log in to my "account" and…
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Giving out personal details on the telephone
The Financial Services Authority tell you not to give out personal information (like your Date of Birth) over the phone. Yet my local hospital phones me up (with an unknown number) and asks my Date of Birth before they will tell me what they want. I do understand that medical professionals can't divulge sensitive medical…
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Student loan will never be paid
I took out a student loan in the 1999/2000 academic year, of £6865. 26 years later, the outstanding loan is £5500. So, in nearly 26 years, I have paid off £1365. How can this be possible?! OK, I'm not a high tax earner but I earn a reasonable amount and I have been paying around £50 per month for about 10 years of that…
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Epson cashback promotions
I am desperate to know if anyone else is having issues getting their cashback from Epson, please. I bought a new printer in November from Argos, registered it, sent them my online receipt and put in my claim for my £20 cashback. They then informed me that I needed to resend my receipt, which I did. It is still showing on…
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E.ON complaints saga: opaque tariffs and phantom responses
We switched to E.ON via MSE Energy Club in December. The tariff has a "night" rate which is roughly half the unit price of the "day" rate, but the hours during which these rates apply are not stated anywhere. On top of that, going by the unit rates shown on the bill, the expensive rate is charged at night, yet actual…
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Seeing Other Folks Accounts
So its happening again! I was surprised to see that folks from 3 major banks could see other folks bank accounts. Back in 2018 when TSB were leaving the Lloyds platform there was a huge scam. Folks could see each others accounts and scammers moved in . They scrambled internet banking users passwords and syphoned the money…
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Trustpilot
Been following Trustpilots rise for what feels like a decade not sure if they've been around even that long, have heard them interviewed on BBC consumer programmes a couple of times of the years(You & Your) & maybe 5 live aswell, was good to hear of them and they seemed to work really hard to be accounting for themselves &…
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Appliances Direct - When It Gets It Wrong, It Blames You, The Customer
Appliance Direct – My Worst Nightmare Realised Appliances Direct failed to fulfil my original delivery. On its second attempt to
fulfil the original delivery it duplicated items. It has failed twice to collect the duplicate items - despite
me agreeing dates and timeslots. It has been a shambles from the start with numerous…
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Is Trustpilot a scam ?
They have been calling one of our companies for years to take a premium service with them and have been bombarding us with sales calls to the point one of our staff pretty much told them to !!!!!! off or they would be reported to offcom for unsolicited calls. This happened last week and we see today over 800 reviews have…
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Trust Pilot - can they be trusted?
There is a famous Latin quote: "Quis custodiet ipsos custodes?" - which translates as "Who is guarding the guards themselves?"Or to put in this particular context - who is reviewing the reviewers?Most of the posts in this forum about TrustPilot seem to raise questions about whether TrustPilot is pressured or influenced by…
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Cashless vs Cash
Everyday business (shops, pubs, cafés etc.) should NOT be completely cashless. It might be convenient for some, but it excludes a significant number of people. Around 3.1 million people in the UK rely heavily on cash for everyday spending, and roughly 2.7 million are almost entirely cash-reliant (Payment Systems Regulator…
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Scam - email received this morning
Forwarded to report@phishing.gov.uk I am trying to figure out - why the gaps in certain words - was it written on (and sent from) a mobile phone ? "Phone just rings into nothing. Ok. I don't have much time, so let's get straight to the poin t. I want to make you an offer that you can refuse, but only once . He re's what I…
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Is it going to rain everyday in the UK forever now?
I feel like it's never going to stop raining now, feels like it's going to rain every single day for the rest of time? Thing I don't understand is most countries when it rains it rains heavy but it's over pretty quickly. In our country it rains every so slightly but drags on for a week. Then by the time that cloud has…
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Marshmallow insurance: non-fault claim, impossible support + poor repair quality flagged at MOT
Hello Forumites, I’m posting to warn others about my experience with Marshmallow after a non-fault accident. The main issues 1) Customer support is basically app-only There was no straightforward way to speak to someone on the phone. Everything was via in-app messaging, and replies were very slow (sometimes it felt like I…
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Praise for Worcester Bosch.
We moved in 18 months ago and had no paperwork or info about the boiler. It started making a loud banging noise so I switched it off and rang WB. It turns out it is 5 years old and the warranty finished 4 days before I rang them.. However they said we could have it sorted under the warranty for up to 30 days after the 5…
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Do Paypal Actually Read Their Own Rules ?
At the bottom of every Paypal e-mail they have the following How do I know this is not a Phishing email? Phishing emails tend to have generic greetings such as "Dear PayPal member". Emails from PayPal will always contain your full name. Find out more here. So why does the latest e-mail received, which went to my spam…
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Cook Skillz debit card scam
A few days ago, I saw a payment for Cook Skillz on my debit card. I thought it was a food truck where I bought lunch and forgot about it. Then it got worse. One day I woke up to dozens of fraudulent payment notifications on my phone. My bank blocked most of the payments, but some went through. I immediately froze my card…
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Praise for Octopus Energy
I received a surprise email from my energy provider today, Octopus Energy: "… As part of the Warm Home Discount Industry Initiative Scheme 2025/26, we’re providing you with £150.00 of additional support towards your energy account. …" The £150 had already been paid into my account yesterday. This is a lovely surprise, is…
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DVLA paper forms - seriously what is going on there (RANT)
Just had the misfortune to need a service from the DVLA - put a registration on retention between cars. Attempted to do it online and it reports I cannot. Here’s where it gets absolutely ridiculous and kafkaesque - I should download form V317, complete it in pen, send it and the V5C to them alongside a cheque or postal…
