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Praise, vent & warnings

A place to share your experiences as a consumer with other MoneySavers.

Gold problem. Questionable jeweller gold-buying methods?
I'd welcome another viewpoint, please. I took some bits of gold (left by a grandparent) in to a jeweller which I had researched beforehand (reviews were good). I had no idea what they were worth or whether they were gold etc. The jeweller went through all the pieces and tested them with a scratch and chemical kit. I felt…
Boots Favourites List - A Warning
A bit of a vent and a warning. If you have items saved in your Boots favourites list you need to check it is actually the item you put there. If an item is discontinued they will replace it with something similar. In my case the thumbnail picture looked identical, the colour was the same but different to the item received…
Readly offer - why promote this when similar is available free?
MSE is again promoting Readly at £10/month after a 3-month free introductory period. But most public libraries offer FREE forever membership of the very similar PressReader service which covers even more newspapers and magazines, as well as other sites for free book and audiobook loans (eg Libby, BorrowBox).Please MSE,…
Meerkat Movies/Cineworld
Meerkat codes aren't working for on-line booking with Cineworld, been like that for a couple of weeks, just gives 'error' message. Though they're happy to accept the code IN the cinema for the freebie when you buy accompanying ticket/s. No explanation if this is permanent, don't know if it's the same if you try to use…
First line financial cold call
Hi, not sure if this was a scam/phishing call, but I had Firstline financial cold call today. First question was ‘had I heard of Martin Lewis?’ And ‘had I seen the latest programme?’. They started asking about wills etc. I wasn’t sure so I ended call. Has anyone else had these type of call? Sorry if this is not the place…
Agency hcas
Why are they so terrible? They know nothing about the system and procedures here. All I see them do is walk around from my bed. When i call the buzzer they say ‘I’ll get a nurse’ so why are you here then? Hire nurses with competent hcas
CICA Nightmare
I’m honestly at my wits’ end with CICA right now. My claim has been ongoing for about a year, and they just keep asking for more and more doctors' notes and records — it feels never-ending. I’ve got a deadline to send them more paperwork by 23rd March, but I’m still trying to chase my doctor to get hold of it. Meanwhile,…
Shady Password Reset Behaviour from Amazon
Just had an e-mail from Amazon suggesting that my account has had unauthorised access. Now, my Amazon password was previously set to something long, completely unguessable and unbreakable by any current computing power, it is unique and not used anywhere else and I have only ever entered on my home malware-free computer.…
Litter Scam ?
Not sure where else to ask this, so hope I have chosen the correct Forum. Last month I was moving out of my flat in Tottenham, with help from Dad and a friend. Some folks where hanging around watching, and at one point something destined for the van went missing ? Anyway, couple of days later, Mum receives prosecution…
Winedrops
Has anyone else downloaded the Winedrops app on the premise that it cuts out the middleman and gets you good deals on wine? I did. WISH I HADN'T. Even though I didn't order anything I was charged a £119 'membership fee', which they seem to be refusing to refund. And the deals aren't even that good anyway - it's basically…
Social media "Customer Services" scam
A vent and a warning TL;DR: accounts that appear to be "Customer Services" replying to you when you vent to a company on social media may not be as they seem! And some things to watch out for with PayPal-like apps. I've been trying to squeeze a refund out of Three for a monthly payment they took when my account was already…
Free M&S Afternoon Tea Hamper Scam
I recently (foolishly) responded to an email purporting to be a survey with an M&S Afternoon Tea Hamper as a free reward. On completion of the survey I was asked to pay £1.00 for postage. My debit card was charged £1.00. No hamper arrived. Then a few days later they charged £53 to my card. Fortunately this payment was…
Do not tick the remember your credit card when buying online
I would like to tell everyone about possible data breach and maybe how to avoid it. I had 2 of my credit card automatically locked because of suspicious activity. I have more than 2 credit/debit card and each card I use for certain type of spending (groceries, energy, DIY, etc). So it was easy for me to find where someone…
John Lewis
Have problem getting through to customer complaints, any secret or hidden numbets?
Independent Newspaper - Subscription refund
I subscribed to The Independent Premium on 29/11/2024 for a trial offer of £1 for 6 months and then £99 annually. Stupidly, I noted in my diary to cancel on the 30th May, I have just received notification from PayPal of a payment of £99.00 to the Independent. I have just challenged this and tried to get my money back,…
Lidl Plus... bye, bye.
I've never been a great fan of Lidl Plus (at least when compared to Sainsbury's/Nectar offers). And twice in the last four months their %$&^ IT infrastructure was down, so the Lidl Plus card couldn't even be scanned (compare this with Sainsbury's where I had just one outage in more than two years). And scanning a receipt…
Domestika - warning
I don't know if other people will be aware, but Domestika have been attracting a lot of very negative feedback on TrustPilot and it seems that there are about 12,000 people who - like me - signed up for a "free trial" of the "Plus" subscription only to be charged $100 or more a few weeks later for an annual subscription,…
IG WhatsApp chat service
I messaged them at 10am yesterday with a generic question about their T's and C's on their new 8.5% deal. An agent replied at 6:18 this morning asking for my account details, address etc and then closed the chat six minutes later because I didn't reply (because I was asleep!)
Burger King Make it a large £1??
Burger King Make it a large £1?? BK haven't a clue what they're doing On the menu board in your local BK at the bottom it says, underneath the whoooooole menu. MAKE IT A LARGE £1 So I ask for Melt King Box £4.99. Can I make it a large £1?She says £6.30???So I ask her why the extra 30pShe says it's because large comes with…
Mercedes Sheffield
12 plate Mercedes went into a local garage for an annoying noise , turns out it’s a badly rusted rear subframe. Contacted the Sheffield branch and took it in a few days later . They had it approximately a week and the whole thing was replaced without any cost to us . very quick and professional

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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