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Anyone nearly been duped to pay online for insurance when ringing to pay over the phone?
I have been at the receiving end of what I see as a possible deception tactic by a well-known building society today. I have contents insurance with this building society and do not bank online nor do anything online with them. I received my renewal reminder from them in the post which said I could contact them to ask for…
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British Airways Miss-selling
Way back on 24th April, after many inquires and being pushed around multiple departments because no one seemed to know the answer, I finally got the answer. I wanted to book a return flight to Nairobi, leaving in August and returning the following June (2026) As booking more than a year in advance is not possible I wanted…
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Naked Wines - no fuss response
I recently ordered a nice case of wine where I selected the 12 bottles myself from Naked Wines. When the case arrived I opened it to find a completely different set of wines. I phoned them, and there was no fuss - they told me it was probably just a mislabelling in the warehouse, told me to help myself to a bottle from the…
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Fell for winter fuel text scam - what next?
I don’t normally fall for text scams but it caught me at a bad time when I was busy doing something else. This was the text I received, I now know it is a scam: Department for Work and Pensions official reminder: Our records show you have not yet applied for the 2025–2026 Winter Fuel Payment. Please click on the link to…
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Avoid being fleeced for mail order
Like many older people, my Mother can't get out as much as she used to and, not being internet savvy, likes to be independent and order clothes by phone from Cotton Traders. This is a good company, selling clothes, shoes etc, aimed at those over 50, which sends glossy catalogues by post on a regular basis and allows…
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Making Tax Digital - paying to be taxed
I've been self employed for 20 years and in that time have done my own accounts and filed my returns online myself. With MTD coming into play I find it wholly unreasonable that I should have to pay for a software to do the very thing I've done for free so far. Essentially paying to be taxed. Does anyone else feel this is…
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Amazon - Mystery £8.99 charge
I am a member of Amazon Prime - my husband isn't. Yesterday a mystery £8.99 charge for Amazon Prime appeared on his bank account. Our immediate suspicion was that he had been unwittingly signed up for this while buying his railcard last night as the railcard site has a number of pop up voucher offers. Today we called…
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Quidco is uncontactable
I did an insurance comparison with Quidco, but it didn't track, so I tried to contact them to look into it. You can't submit a claim for Quidco comparisons via their missing cashback form. Their contact email addresses are not working. I tried privacy@quidco.com, dar@quidco.com, and quidcosupport@quidco.com. All responded…
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Just eat only giving credit notes
I’ve been using just eat recently due to having covid.I placed an order for 9 items from Asda, but only received 6 of them. I reported this to just eat who have given me a credit note instead of a refund, which I don’t want as I no longer have covid so don’t need to use them any more. The amount is not enough to cover the…
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DFS - warning
Fault reported within 24hrs of delivery. 5 months later I am still waiting for them to collect it and refund the cost. They are trying to bully me, a pensioner, into accepting a repaired chair. I am days away from the Small Claims Court.
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Beware of 7dayshop reviews
I've been a long-standing customer of 7DayShop. I've recently had a bad experience of reviews not being published. 2 incidents: 1. I bought a multi-tool penknife but the quality was poor (the scissors were so blunt as be useless for cutting anything) So, I wrote a review describing it as a cheap toy. 2. A Kingavon torch…
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Trust Pilot - can they be trusted?
There is a famous Latin quote: "Quis custodiet ipsos custodes?" - which translates as "Who is guarding the guards themselves?" Or to put in this particular context - who is reviewing the reviewers? Most of the posts in this forum about TrustPilot seem to raise questions about whether TrustPilot is pressured or influenced…
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SouthWest Water lack of customer service
I do wish this was one of those things where you could deal with someone else but because it's water we're stuck. OK so I was checking my bank account the other day, noticed I hadn't paid anything to SWW for a while and started checking my bills. Last bill I had was in March at which point my account was in credit for a…
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John Lewis - Praise
I've seen John Lewis getting a few knocks recently for their customer service not being what it once was ( probably true sadly), but I've just had to deal with them and they were very efficient. 50" Samsung TV bought from them in Oct 2022 ( 5 year guarantee) One evening a couple of weeks ago - just went off, no picture and…
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scam or just random accident?
I'm a bit confused! Just had a phone call on my mobile from another mobile The caller said he was returning my call from earlier this morning - I've not called anyone He gave me his first name, said he was from a particular town (didn't mention a business name) Repeated my mobile number back to me Said he's been "getting a…
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Royail mail parcelforce worldwide
Hi, I'm having problems with a parcel coming from Denmark. It made it to my hometown and a delivery date given, however no one attempted delivery and the tracking shows the very next day it returned to Heathrow ! . I have been trying to get through to parcelforce for the last 3 days but on hold for nearly 2 hours each day…
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Learner car insurance discrimination based on sex?
Am I missing something? My current car insurance provider with whom I have been with for 3 years has refused to provide cover for my 17 year old learner driver son. What I am finding hard to accept is the same insurance company accepted my daughter last year as a 17 year old learner driver with the exact same car (she has…
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Ikea delivery so bad it looks like they are deliberately trying to drive me mad
Has anyone had any experience with Ikea delivery because it’s so bad it looks like they are deliberately messing it all up. I have been waiting for about two weeks for a large order of bookcases. That isn’t long but it genuinely looks like I could be waiting for years, at least. Perhaps indefinitely. It’s one large order…
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TopCashback
Hi, I've been having ongoing queries with TCB and they seem to be avoiding giving a direct response. So, up to about a month ago, a transaction would appear as pending within up to 2 days on my account (most of them anyway). Some would appear almost instantly. Then, several weeks/months later it would change to confirmed.…
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I am not a person
I tried to renew my passport online. I don’t actually want to go anywhere, but nowadays you need a passport, or a photo driving licence, to perform high risk tasks such as spending over five figures of your own money. I have an undamaged passport that was issued 28 years ago, and reading the official HM Passport Office…
