Royal Fail

Chief_of_Staffy

Yet another huge failure with the Royal Mail website. Following the EU's anti-business ruling that massively increases customs duty and fees for items being shipped to EU countries, the Royal Mail now gives the option on their site to pay the customs duty as the sender, or opt for the recipient to pay. Yet when you choose that the recipient should pay, the site ignores you and attempts to charge you the full amount.

And we're not talking pennies. A large letter containing an item worth £26, sending to Ireland, has gone up from £9.80 to £21.42.

It's quite incredible that the Royal Mail can implement this functionality without bothering to test it. As a business customer I'm putting a stop to EU sales as of today, because to be honest whoever pays those fees is being extorted, and I wouldn't expect my customers to do so any more than I would. I imagine for some people, however, the decision isn't that simple.

Woodstok2000

The Eu legislation is hugely pro-business, as long as your business is inside the EU. They have no obligation to make any consideration for businesses outside the EU.

BethRobinson

Which part of the Royal Mail has anything to do with the EU?l

dnpark38

The person/company who owns them is in Europe.

Chief_of_Staffy

https://forums.moneysavingexpert.com/discussion/comment/82088766#Comment_82088766

When certain countries do this they're protectionist and short-sighted. When others do it, it's 'pro-business'. Given that the EU praises itself for its scope in international trade, and almost half its trade comes from outside its borders, it is clearly anti-business to make a proportion of that trade unviable. However, that's hardly the point of my post.

Chief_of_Staffy

https://forums.moneysavingexpert.com/discussion/comment/82088803#Comment_82088803

The part where you send mail to the EU? Do you believe that the Royal Mail only deals with letters in this country?