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Praise, vent & warnings

A place to share your experiences as a consumer with other MoneySavers.

Worcester Fixed price boiler repair
This is just a quick post. My gran had the combi boiler installed about 15 years ago. Never serviced it. It worked fine, never broke down. Recently the filling loop was dripping and called a local engineer, he took one look at the parts and saw rust inside and said it's not worth him touching it and directed to call and…
Blackmore Bonds collapse
So the FCA has sat as judge and jury on its own performance and decided that it was not at fault in not warning investors before the Blackmore Bond collapse and they are not due compensation. FCA is paying compensation for the delayed decision. What a joke that FCA was not investigated independently.
Passport counter signatory rejected
Hi, I have countersigned passport applications a few times. This time I did it online and it was rejected. I have no idea why and now feel concerned why this might have happened. I phoned the passport office and they declined to give any reason. Do you know how I can find out? Thx
Post Office prices.
No wonder they are in trouble my DW has just been charged £4.79 to post a small paperback book to someone. It had to go as a small parcel as she had wrapped it in bubble wrap which made it too thick for a large letter.
Targetted by scammer
Today I was targetted by a scammer who said they were calling me regarding medical testing. I had testing done recently by a private company, so the scam sounded convincing. She said she might have the wrong person, so she asked for my details. She received the following info: - Name - Date of birth - E-mail address After…
OurMediaShop vent
A few years ago I bought a gift magazine subscription to 'Simply Sewing Magazine' for my sister at £29.99 every 6 months. Anyway, a couple of days ago I received an email from them saying that my subscription would be going up to £43.16. Looking at their site it seems they offer 6 months subscriptions to the magazine for…
Appliances Direct - When It Gets It Wrong, It Blames You, The Customer
Appliance Direct – My Worst Nightmare Realised Appliances Direct failed to fulfil my original delivery. On its second attempt to fulfil the original delivery it duplicated items. It has failed twice to collect the duplicate items - despite me agreeing dates and timeslots. It has been a shambles from the start with numerous…
Domestic Appliance Repair
Has anyone had any dealings with NAC (Domestic Appliance Repairs)? I booked a repair for my fridge freezer through their website on 27th October and the engineer was due to come today. He hasnt turned up or made contact despite leaving messages on his voicemail . There is no phone to call NAC and they only communicate…
travel fx
has anyone had any issues with the above company who are on the MSE Travel Money site and the money not being delivered
What is the Purpose of this Spam Email?
I received a spam message. It was brief, and well written. It did not contain any links to click on or numbers to call. There was a pdf attachment. Google, and my PC said it was malware free so I opened it. It looked like an invoice. Rudimentary but realistic. It wasn't asking for money - there was nowhere to send payment.…
your local Window Cleaner
We had a lad turn up last week in a “your local” van enquiring about window cleaning. Agreed to clean but received no bill, said it would be by message but only later realised we didn’t give him our phone number. Feeling it’s now a scam. Anyone aware of them? Don’t event have a business card but I do have some CCTV. Trust…
Simple Assessment 23-24
I have just received a hefty £750 bill saying I owe the Tax man my daughter has just received one for £450, I can understand her getting a bill as she was temping for several companies and her jobs were small and plentiful so it would be hard for the tax office to keep up. But what I don't understand I was an employee in a…
Austin Mockridge
I went on a holiday for 2 weeks in a property owned by Austin Mockridge alias David Robert's, called Tidal view in Looe. The property was in an awful state of repair. When it rained water was literally running down the walls! We had to move all the beds. Water was dripping from the ceiling. At one point my friend…
Car insurance Renewal - check detail
Last month I renewed my car insurance and added my daughter to it. I ticked the box ‘son/daughter’ but by mistake I put in her date of birth incorrectly…. I entered my own year of birth instead of hers. Normally I would thoroughly check the document but a few months ago I was widowed and things have been much harder since…
BPO COLLECTIONS ISSUES FOR 5 YEARS
I have lived in my current address for 17 years and 5 years ago I started to receive Debt letters from BPO for a Country Club Debt near me, which I have no affiliation with. The Country Clubs road name is part of my house name Smith Cottage (Changed for security) their road SMITH
Co-op membership cards
There is a reference to this problem here else where from 2015. But it is now a greater problem... There are Co-op group and Mid Counties Co-op (MC) stores in our area. (And in other areas apparently there are things like Lincs co-op, East Midlands Co-op etc, all different) I have a Co-op group card. At the till of a MC…
Nectar - blocking spending points without communicating with customer at all
Interested to hear if anyone else has had this issue. Went to spend points on Sainsburys Online - could not redeem points - the error message was 'technical difficulties' so went into store did shop and again could not redeem points (which could have been very embarrassing if I did not have any other means of paying for…
Ur.co.uk
I stupidly send them my phone after reading a few good reviews about this website. They offered decent quote to buy my phone, I even avoided the higher quotes with bad reviews. Anyway short story is they ghosted me since I send my phone in, their phone line just rings out with no answer. Emailed them with no reply. I just…
Epson cashback promotions
I am desperate to know if anyone else is having issues getting their cashback from Epson, please. I bought a new printer in November from Argos, registered it, sent them my online receipt and put in my claim for my £20 cashback. They then informed me that I needed to resend my receipt, which I did. It is still showing on…
Lifestylehomeappliances(dot)com
Beware, this is a fraudulent shopping site taking payments and not sending goods. See details at trustpilot. Quite a few computer security packages will highlight or block the website but some still do not. Neither have Google or bing search removed them from search results. Some security vendors that have blocked them are…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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