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Praise for Octopus Energy
I received a surprise email from my energy provider today, Octopus Energy: "… As part of the Warm Home Discount Industry Initiative Scheme 2025/26, we’re providing you with £150.00 of additional support towards your energy account. …" The £150 had already been paid into my account yesterday. This is a lovely surprise, is…
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DVLA paper forms - seriously what is going on there (RANT)
Just had the misfortune to need a service from the DVLA - put a registration on retention between cars. Attempted to do it online and it reports I cannot. Here’s where it gets absolutely ridiculous and kafkaesque - I should download form V317, complete it in pen, send it and the V5C to them alongside a cheque or postal…
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SCAM! Stay Safe Book for schools
Just had a call to my business phone from a woman called Sam, claiming that she spoke to me in October about a books for schools campaign that has now closed and asked which school I would like to choose for the books to go to. I assume that she would then ask for money or something, but I hung up and clocked the number.…
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Sports Direct Customer Services Gone Missing
Hi, I've been Sorts Direct Customer for a couple of years and sometimes I need to return goods, I don't have a printer and cant use QR codes so I have previously completed the online returns form then contacted Customer Services who have arranged a collection and deducted the fee from my refund, this has worked fine until…
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RAC loyalty abused
Last year I inadvertantly left my RAC breakdown cover on auto renew and only discovered this when I noticed a huge £192 debit on my bank statement. This figure had gone up by over 80% in two years despite me having been a member for over 30 years. Having cancelled auto renew I was again aghast when this year’s renewal…
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Moonpig & Red Letter Days, Awful
Okay so I was gifted a £150 voucher for a one night stay with dinner for two for my birthday. I followed the link on the voucher to the Red Letter Days website and entered my voucher no. & PIN plus email and managed to get onto the RLD site, so far so good. So now I had a choice either continue with the above or chose a…
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Lost ! or stolen ? Parcels Royal Mail/Parcel Force
I have recently "lost" another parcel with Royal Mail both were 48 hour tracked parcels and both have 2 address labels on, both also had return address labels one on each side of the most recent parcel, when contacting Royal Mail customer service I was advised the parcel was lost and that I should make a claim, my concern…
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Hammonds Furniture
‘Having completed the fitting of bedroom furniture by a very competent installer, I discovered the headboard finish was not as expected. The headboard consists of 6 soft panels attached to a chipboard panel, which attaches to the wall via two brackets. Unfortunately, when viewed from the side the chipboard edge is clearly…
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Onestream Assured/Priority tech scheme
Hi Moneysavers! I just wanted to share my experience with Onestream today. I renewed a few months ago and had bills of odd amounts, took a good look through them and found that they had charged me for their 'Onestream Assured' scheme (£4.95/month) despite it being a two month free trial, and then they had added it back…
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Backmarket warning: only if you can be without your phone for 10-14 days
Hi folks. A quick warning for anyone considering buying a phone through BackMarket. I am self-employed; I rely on my phone for my business. For sustainability reasons I bought a phone through BackMarket in May last year (order no52040065) It now has a fault and the only option BackMarket is offering me is to post my phone…
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Rant EE
EE Customer Service was non-existent, rude and incapable of resolving my problem today. I see they have almost doubled any broadband bill and it includes range extenders. As I have problems with the internet connection at the back of my house, I phoned to request a range extender. 4 transfers of the call, repeating the…
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EE Customer service
EE Customer Service was non-existent, rude and incapable of resolving my problem today. I see they have almost doubled any broadband bill and it includes range extenders. As I have problems with the internet connection at the back of my house, I phoned to request a range extender. 4 transfers of the call, repeating the…
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Vent - Top Cashback annoying wrong router price
Looking for a new broadband provider, went through Top Cashback compare, worked out the best for me: However there is no £2.95 per month router rental, their lowest is £4.95 Top cashback at the bottom: Slightly frustating as I now have to look again and will have work out the costs myself over a 24 month from each…
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No dogs allowed outside at Wetherspoons
So I visited Wetherspoons a few weeks back with with my other half and our dog, along with a friend of ours who joined us. We were out having some celebratory drinks, it was late-ish, around 8pm and we were wanting a bite to eat but nothing too expensive, so popped along to our local wetherspoons. We took a seat on one of…
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KFC pricing rip off
Recently purchased a family meal deal from KFC and wondered if anyone else had noticed the price differences. To collect the meal was £23 but for delivery it was £30 + £4 delivery and service charge. So when I asked what service I was receiving for the additional £7 I was fobbed off with some ridiculous reply which didn’t…
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Aviva pension on death
[Text removed by Forum Team] I've just been into hospital for an operation where the odds of death are significant. Before going in I wanted to make sure they my dependents were taken care of, so I contact my various pension companies to make sure the details were up to date. None of them was. For some updating was easy…
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Praise for credit cards.
i was out with a friend and when he went to pay his MBNA credit card had been blocked, turns out someone had got into it and was trying to use it fraudulently. I also recently had a text about unusual activity on my M&S credit card, this also was unauthorised by me. So it seems CC companies are at last taking an active…
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Confused.com
Can anyone share any info on what is happening at Confused.com regarding their rewards incentive. Bought & paid for insurance, obviously verified, voucher for £20 received via app, went to choose participating Vendor and now all I'm getting is 'rewards not available'. Contacted them and given excuse, we're working on it!
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Tesco Advert Torture
I've been watching quite a lot of ITVX recently and they have the SAME adverts at every commercial break including the Tesco Clubcard one (I've got the Power). Now I quite like the song but seeing the same advert at every commercial break (and there are quite a few in the ITVX series), is like torture. But what I find most…
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John Lewis - "Never knowingly Undersold"
Just a heads-up for anyone relying on John Lewis’s “Never Knowingly Undersold” / Price Promise. I’ve been a John Lewis customer for over 40 years and, until now, had never tried to price-match anything because I trusted the policy. This week I tried for the first time after finding an identical product (same model, colour,…
