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Music Magpie:, anyone else going or been through small claims process with these guys
Appalling Customer service and total lack of interest when issues arrive? I am sure if everything goes to plan then the company is as good as any other. Unfortunately, when it doesn;t the customer service mentality appears to be "we are right, you are wrong so go away" Despite losing track of my parcel on a couple of…
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Casio watches... new straps
We're great fans of a certain model of Casio watches but we're now through four of those watches (the W-211). The battery lasts forever (or at least more than 5 years)... but the straps break after 18 to 24 months. Reliably, on all four models. Why can't they create a strap that actually works for at least as long as the…
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Glasses Direct 2 for £14 offer
Sent in my order using the link off MSE and follwed the instructions only to receive just one pair of glasses. When I challanged them they said I had to reorder a new pair and they would then zero the account if I rang in. You can't simply reorder the same pair as it won't let you so I would have to start again. They say…
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Car Insurance - Hastings Direct
Due to eyewatering prices increases I decided to move from Hastings Direct and go elsewhere. One week after having made the change (in good time), I get an email from new provider saying there are (unspecified) discrepancies on my file and so my premium was going to be trebled(!). The vendor in question had a hopeless…
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Experience joining iDmobile
I used MSE weekly letter to select a suitable SIM-only deal; the 1-year 50Gb/month iDmobile deal won with their special offer. I agreed the transfer of my number and then discovered that they only post SIM cards second class so that I would not receive it for several days! Meanwhile my original phone card was switched off…
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Smyths toy store
I've been a smyths customer for years, without any problems, however this week has been shocking. I'll never shop with them again, not only because of the product but inspire and customer service experience. 1. Order was left outside in the cold/damp in a cardboard box, i was in but it was delivered early, no knock but…
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Vouchercloud refusing my £120 gift card
Hi, after some help/advice, I got emailed an offer around 3 months ago from vouchercloud for a free £120 gift card with breakdown cover over £151. I completed the purchase there and then and was sent the emails confirming my purchase had been activated and then tracked. After waiting for 2 months I was then shocked to…
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missing item from Amazon delivery
We had a parcel delivered but we didnt check inside the parcel until after the 30 days. Mainly because it was for my daughters birthday (sent by boyfriend) who was away until this day. Amazon do not want any responsibility !! It was an apple watch which cost £220. The box looks like it has been opened. Obviously between…
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Amazon Package Delivery
There are many threads about companies delivering packages to wrong addresses and the problems that follow so thought I would add my recent experience. The package below had my name printed at the top (redacted) and.... that's it. No address printed on the label at all. Presumably they use the various codes on the package…
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The REAL reason why Morrisons shelves are always empty
My OH has shopped in Morrisons for years and since Covid the stores have been empty - regularly totally out of staples such as bread, milk etcShe discovered the real reason today - not a lack of supplies but a lack of staff to actually fill the shelves overnight !The food is IN store "out back" - its been delivered but…
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Fake M&S / Citigroup Bonds
Avoid this one folks:https://www.thisismoney.co.uk/money/experts/article-14090377/TONY-HETHERINGTON-isnt-just-bond-fake-M-S-fixed-rate-bond.html
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Some thoughts on the AA
From James Coney in the Sunday Times: "This is my last column as your Money editor — here are some of my main takeaways ... ... 6. The AA is not a breakdown company It is a financial services company that happens to also fix cars. I despise the AA like no other firm, even HSBC (who I loathe). It treats customers with…
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Receipt details not matching payment method
Wondering whether anyone else has experienced something similar... My wife and I purchased some knives from John Lewis, which we later decided to return. Fortunately, we had kept the receipt; however, when we returned the knives, the cashier asked for the card with same last 4 digits as those on the receipt, digits which…
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Riga Taxi scam - €25 costed £600 paid
Hi. This week I returned from a weekend break in Riga and notice a £600 charge on my Nationwide current account statement. I called Nationwide and they say it appears to be for a taxi, paid contact less using Google Pay app. This is all accurate in that I took a late night taxi from one side of Riga old town to the other…
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Easylife Rewards Club
Hi, My 89 year old mum had transactions for £155.00 taken out of her account the last few weeks which came up as Reward Club 0345. She hadn't ordered anything and hadn't joined their Reward Club. On phoning them they have advised to email them and they will refund the monies, fingers crossed they will. This can't be right…
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Lovely Octopus Customer Service
Always really helpful pleasant and nice 👍
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Bitplus Capital .......think I have been scammed
Hello MSE Forum, I just wanted to ask advice on this and also to warn people who might be looking at this company. Basically, last year after seeing an interview about a celebrity doing well with Bitcoin, I considered trying it but I am a utter novice and wanted to be careful. I deposited a small amount £250 and after a…
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Depop bank account changed - not by me sale money sent to hacker - no help from Depop
I have recently sold on Depop and when I opened my Depop app it said 'thank you for updating your bank details' which I hadnt, no email received either. I contacted Depop via their support link as I wasnt able to change my bank details back as Depop said you cant as you have already done this (although I hadnt). Depop…
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Control Account scam???
A Little while ago, my In laws recieved a letter addressed to me. The letter was from control account plc, saying they were collecting £150 for Import/export/vat/tax on behalf of UPS.Well I did have a guitar sent to their address as I was in the process of moving house.Immediately I payed the money via their website using…
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Smart Cellular
Paid for a phone that was not delivered and asked for a refund that has not been paid after a month from order.
