Just answer a clever con

Martinsh

I wanted advice about the value of my silver candlesticks. As a result I Google searched and just answer responded. Like the others I assumed the £5 was a one off payment and the ‘expert’ responded so quickly I had not time to do further checks.  She seemed helpful and asked for pics.  I said “I don’t want to pay any more for this advice” and she said you don’t need to.  She gave me some information about the candlesticks and their value.  I was impressed and her conclusions were emailed to me.   I gave a positive report on Trust Pilot.  A couple of months later I noticed 3 payments of £35.90 had been taken from my account.  I immediately contacted HSBC and cancelled the order.  I discovered that, without realising it I was a member of Just Answer and so eventually cancelled my membership and complained.  I had an email confirming my cancellation.  This was interesting as I had no email from them regarding the monthly payments or membership.   This is clearly where the dishonesty is clearly still happening. I have not received any compensation from them. 

swingaloo

It does say 'Advice for a fixed monthly fee/ on the advertising. Most of the advice can be found instantly on Google anyway. Its a con but one that relies on people not reading the small print

Pollycat

Discussed here:
https://forums.moneysavingexpert.com/discussion/comment/81037515#Comment_81037515?utm_source=community-search&utm_medium=organic-search&utm_term=justanswer