Praise, vent & warnings

Shopped online with the new Wilco online website, the Customer services advice leads nowhere and there is nobody to email phone etc. Bit miffed when only partial order arrived with no paperwork and unable to contact the new company.

Hello All, Just thought I would share my experience of a recent issue with the Barclays/BA Avios rewards account. Having signed up for and paid my £12 per month for this account I received my Avios points and my cabin upgrade voucher after the 12 month initial period. Guess what? Trying to use the upgrade voucher is almost…

Myself, family members, friends of mine and even work colleagues have been experiencing issues with placing orders on Boots Online. It doesn’t matter which payment method is used debit card, credit card or even trying to pay with Boots Points that have been earned! The result is still the same. An email saying that the…

I got a letter today from the DWP telling me that I'm getting a Winter Fuel Payment of £200. Hip, hip, hooray! I'll use the money to increase my shareholding in Drax, the power generation company. However, the payment is only a short-term gain. I'm informed in the letter that if my pre-tax income is above £35k (it is) then…

I have a card and received an email recently saying that unless I used the card before Dec 31 I would lose my points. At least they gave me due warning. I went to a store and attempted to buy something but the card did not work. It was loaded to Google Wallet. The assistant was unhelpful resorting to "Can't you understand…

I brought two off plan flats which took nearly 3 years to complete, but I have had a nightmare getting a mortgage due to ground rent provisions and insurance. 5 lenders have pulled out and I now stand to loose £50K deposits and have spent £22k in fees and commission. Being new to this type of buying I can now only give…

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I have just tried to use this reporting facility, but it is limited to certain sectors, specifically it does not include the Citizen Advice Bureau's Consumer Advice Line.....lol! This response is endemic for soooo many organisations, some going as far as saying that they are doing everything they can to deal with your call…

I recently switched from OVO to Outfox. I filled in all of the details as requested by both companies and everything appeared to go smoothly. I am on a smart meter but submitted readings to both parties I received my FINAL bill from OVO on 28 October and there was a refund of £418.27. Today I received a further bill from…

I live on a War pension and Universal credit pays my rent , there is no spare money for £110 to renew my passport which is my only ID suitable for banks, forms and benefits ect. How can there be a situation where you need ID to function in life but you can't afford it ? 

I ordered an item from Debenhams on 10th Oct which, according to their website, was dispatched on the 15th. Every day since when I use the 'track you order' link it takes me to the 'Evri' page which says 'we are expecting your package, we will let you know when we have it'. I can't help wondering where parcels go in…

I've just booked some cinema tickets online and been charged an extra £4,(£1 per ticket) for the privilege of doing so!! Has this ever been challenged before? We are pushed to book online as it saves on staff at the venue taking money and are then charged an admin fee for doing so. Cinemas are not the only trade that do…

Beware the company Easylife - they've been fined in the past (Google it) for their behaviour. If you / people you know have ever used them, check for unexpected card payments coming out of your account. There may be multiple instances. If you see any, contact your bank and get them to block any future payments to Easyife.

Hi - financial organisations constantly remind us to be very careful with our personal data to avoid identity theft and scams. And rightly so. I've got a pension with Aegon and in connection with a transaction I requested, they sent me a form via normal Royal Mail for me to complete and return. When I opened up the letter…

My recent experience with Amazon Customer service who are rubbish, without any exaggeration it has taken me an estimated 6 hours over the last week trying too get a simple problem resolved. Amazon if you`re listening all your customer service seems too be based in India and most of the time and I struggled with these…

Our local Morrisons has a problem with it's freezers - they are ALL down - so NO frozen food available....No idea what could cause a problem with ALL freezers - I guess supply related - but it's extremely annoying !On top of this - a lack of cooked meat - unless you want HAM - There's no alternative.

I dont know if this is the right place to ask, this may be a long one and I will try and explain as best I can.. so thanks in advance to anyone able to shed some light. I went to asda pay at pump 1st Nov, as we all know they take a £99 'payment' and then take payment for whatever you spend, releasing the rest. So Im about…

Has anyone experience of and can recommend a bridging software please? I wish to continue using my (successful) Excel setup for logging but obvs now need the means to enter this into the quarterly returns. I'm aware that there are a few on the HMRC website but at the moment, they're just names. Really looking for…

I am furious about Royal Mails lack of methods in which to question a missing item.. The customer services email address which i found on this site is no longer in use, so you cant email them. The twitter account for customer services/complaints is being closed. TRy phoning and IF you're lucky enough to get an option from…

I sent back a parcel of clothes to Net a Porter over 6 weeks ago. I used their shipping label as per their terms and conditions and dropped it off to my local DHL drop off point. The label was scanned and the parcel tracked to Bristol. The parcel then appears to have disappeared. Net a porter terms and conditions state…