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rebate gateway
really looking for some help. received a letter from Rebate Gateway claiming to be working along side HMRC. looked all legit so completed the forms and returned the information they needed. wasn’t until after something didn’t feel right and i think i have been scammed. please could someone advise what i need to do to stop…
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Aegon - a bit lax with personal data ?
Hi - financial organisations constantly remind us to be very careful with our personal data to avoid identity theft and scams. And rightly so. I've got a pension with Aegon and in connection with a transaction I requested, they sent me a form via normal Royal Mail for me to complete and return. When I opened up the letter…
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1p Mobile
[No comment here]
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Zara won't refund me
I returned two items I bought online to Zara via their automated system in store and duly received an email receipt. However two days later I received another email stating that ONE item was in 'not in an unworn condition' and that they were returning it. Two days later I received BOTH items back. I've disputed this with…
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Deliveroo
I received no response can you help Hello CEO I would like communication from you not customer services or any escalation team as Deliveroo is your vision. I want to complain about the terrible service I have received from your Deliveroo company in the UK. Many times in London where I live I have ordered food from your…
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Amazon - just had a really terrible experience with them, so bad that I don't want to use them again
A few days ago I ordered a Samsung Tablet from Amazon, it was supposedly due for delivery next week. However, today I received an item that puzzled me (it's a posh and expensive remotely controllable Thermostat that costs a bit over £100) and I couldn't figure out why it had been sent to me. Turns out that this far cheaper…
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Just my look - good!
Just to let others know, I was looking online for a product and a website called justmylook.co.uk kept coming up with the cheapest price. I checked out their VAT registered number, they had facebook, twitter etc but clearly were a new company as there wasn't much posted. I took the risk and bought anyway using paypal.…
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RAC - cancel policy and credit card charges
Beware of RAC, on renewal, if you haven't updated RAC with your new credit card details (maybe moved bank, lost or stolen card etc) and RAC try and use yiur old card fr a rebewal, and it is declined, they will immediately charge you £20 Also, if you call, they say you can cancel your policy on the web site, but you cannot,…
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Streaming – unavoidable adverts make US the product – do you agree ?
Broadcasters and advertisers must love streaming, because now you are
forced to watch adverts. Lots of them. ( Have you tried to watch ‘u’ or my5 ? ) Unless of course
you pay – so either way it’s not free. It’s no coincidence that you can’t record streaming with a recorder
attached to the TV - even though this must be…
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Premium Bond Nightmare Website!
Just been helping a relative who started off wanting to withdraw some money from his Premium Bond account and ended up tearing out most of his hair. Older readers will be familiar with stories about the incompetence of the "Gas Board" but NS&I have definitely taken over the torch! It started off quite well. The site…
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Poor Customer Experience Music Magpie - Small Court Claim
Before selling your tech, please make thorough search and check 1 star reviews first and other site than Trustpilot such as the following https://www.sitejabber.com/reviews/musicmagpie.co.uk https://musicmagpie.pissedconsumer.com/review.html https://www.reviewcentre.com/reviews168427.html I am posting today to warn others…
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Music Magpie:, anyone else going or been through small claims process with these guys
Appalling Customer service and total lack of interest when issues arrive? I am sure if everything goes to plan then the company is as good as any other. Unfortunately, when it doesn;t the customer service mentality appears to be "we are right, you are wrong so go away" Despite losing track of my parcel on a couple of…
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Casio watches... new straps
We're great fans of a certain model of Casio watches but we're now through four of those watches (the W-211). The battery lasts forever (or at least more than 5 years)... but the straps break after 18 to 24 months. Reliably, on all four models. Why can't they create a strap that actually works for at least as long as the…
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Glasses Direct 2 for £14 offer
Sent in my order using the link off MSE and follwed the instructions only to receive just one pair of glasses. When I challanged them they said I had to reorder a new pair and they would then zero the account if I rang in. You can't simply reorder the same pair as it won't let you so I would have to start again. They say…
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Car Insurance - Hastings Direct
Due to eyewatering prices increases I decided to move from Hastings Direct and go elsewhere. One week after having made the change (in good time), I get an email from new provider saying there are (unspecified) discrepancies on my file and so my premium was going to be trebled(!). The vendor in question had a hopeless…
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Experience joining iDmobile
I used MSE weekly letter to select a suitable SIM-only deal; the 1-year 50Gb/month iDmobile deal won with their special offer. I agreed the transfer of my number and then discovered that they only post SIM cards second class so that I would not receive it for several days! Meanwhile my original phone card was switched off…
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Smyths toy store
I've been a smyths customer for years, without any problems, however this week has been shocking. I'll never shop with them again, not only because of the product but inspire and customer service experience. 1. Order was left outside in the cold/damp in a cardboard box, i was in but it was delivered early, no knock but…
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Vouchercloud refusing my £120 gift card
Hi, after some help/advice, I got emailed an offer around 3 months ago from vouchercloud for a free £120 gift card with breakdown cover over £151. I completed the purchase there and then and was sent the emails confirming my purchase had been activated and then tracked. After waiting for 2 months I was then shocked to…
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missing item from Amazon delivery
We had a parcel delivered but we didnt check inside the parcel until after the 30 days. Mainly because it was for my daughters birthday (sent by boyfriend) who was away until this day. Amazon do not want any responsibility !! It was an apple watch which cost £220. The box looks like it has been opened. Obviously between…
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Amazon Package Delivery
There are many threads about companies delivering packages to wrong addresses and the problems that follow so thought I would add my recent experience. The package below had my name printed at the top (redacted) and.... that's it. No address printed on the label at all. Presumably they use the various codes on the package…
