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Debenhams rip=off

archerba
archerba Posts: 3 Newbie
Second Anniversary First Post
edited 11 November at 4:20AM in Praise, vent & warnings
I ordered sketchers from Debenhams for £49 + £4.98 postage,  The order was cancelled by them and I only received a refund for £49.  No communication back from them. They have charged me postage for an item that was never sent. Seems a con. Has anyone else had this experience?  

Comments

  • Pollycat
    Pollycat Posts: 36,019 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    archerba said:
    I ordered sketchers from Debenhams for £49 + £4.98 postage,  The order was cancelled by them and I only received a refund for £49.  No communication back from them. They have charged me postage for an item that was never sent. Seems a con. Has anyone else had this experience?  
    Did you actually ask why they'd not refunded the postage element of the order?
  • Have now just received a reply stating that postage will be refunded. Will assume that this will happen.  If not, will update post.
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