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John Lewis / Retailer standards are becoming unacceptable
This is both a warning and headsup, but also a lamentation on the state of modern retail in the UK. Myself and my wife have shopped with John Lewis for many years, as traditionally customer service and warranties have always been excellent, and JL have traditionally been one of the stronger large retailers when it comes to…
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Fraudulent Pockit account application?
I've received emails telling me to "complete my Pockit application" when I haven't ever applied for a Pockit account. The email looks legit from a subdomain of their main site (hello@team.pockit.com) but I can't find anyway to contact Pockit directly by phone or chat. Their instagram doesn't accept messages and comments on…
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Scam stickers
Getting so angry watching TV reports about scammers. I wonder how hard it would be for the banks and phone companies to get together and provide phones with a simple warning sticker to be attached to the handset or to be displayed at home for vulnerable people to remind them to not give out bank details/download software…
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Frasers Meadowhall - no refunds
I had the misfortune of shopping at Frasers store in Meadowhall, Sheffield. I took an item and they refused to refund and would only give me a credit note or exchange. Suffice to say I was not pleased and believed they were breaking the law. Back in my days, retailers had to give a refund if you took the item back in…
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Sky broadband early termination charges
Just a warning to others that may find themselves in this situation: When my Sky superfast broadband came to the end of my minimum term I took out a new 24 month contract, which included an upgrade to Ultrafast FTTP (previously I had superfast via phone line). This was agreed on the online chat on 06/09/2024. I've been…
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Just answer a clever con
I wanted advice about the value of my silver candlesticks. As a result I Google searched and just answer responded. Like the others I assumed the £5 was a one off payment and the ‘expert’ responded so quickly I had not time to do further checks. She seemed helpful and asked for pics. I said “I don’t want to pay any more…
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Royal Mail - are they delivering?
I'm at the end of my tether with RM. No delivery service for days at a time, letters arriving weeks late, no 'sorry we missed you' cards, or not filled in correctly when cards are left, post going missing, post being delivered to the wrong address. This is at my home and business premises, they're 30 miles apart so not a…
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Label size error
Hi , I recently bought my 7 yr old grandson a pair of Arsenal football socks from the new 24/25 season from Sports Direct on line . I ordered the child size 8-13 . Unfortunately when he tried them on they were massive and cannot be a child size . I informed SD and they asked for photos of labelling which I duly sent also…
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Marks Electrical extremely poor if anything goes wrong.
Ordered a damaged washing machine at reduced price. Delivery spot on with about 9 emails sent by them. On arrival everything went smoothly. Once I had unwrapped the many, many layers of bubble wrap as it was sold without original packaging that's when you find what their after sales service is really like! The machine had…
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Fake Morrisons Customer Services Team Call
Just warning people. Someone pretending to be from Morrisons customer care has rang me and tried to obtain bank details for an order. It was not really Morrisons. Have reported to Morrisons, but they didnt appear interested.
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Asda Missing Items
Once again, missing items from an online Asda delivery. By far VERY much not the first time, probably happened five or six times this year. I requested a refund online and was promptly refused. We spend maybe £8K a year with Asda, not a lot maybe by some standards but still a loyal customer for very many years…until now.…
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Could this be a scam or spam?
I hope I am asking in the right place. I'm a bit concerned because an email has arrived with an attachment. I opened the email but have not touched the attachment. Do you think this could this be a scam or spam and, to be safe, should I just delete it because I don't recognize it or anything I have bought? Here is is: "…
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Updated - Beware VoucherCodes.co.uk may not pick up your purchases automatically
Update 17Oct: I've now had a reply from VoucherCodes.co.uk The expiry dates were in fact for the expiry of the offers, not the expiry of my vouchers. It seems their system didn't pick up my purchases automatically. This means no vouchers have yet been issued VC are now looking to verify my purchases to approve the vouchers…
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Internet Archive Hacked
Don't know how many people use the Internet Archive (archive.org), but it appears it was hacked some days ago, and 31M email addresses & passwords breached.https://www.bleepingcomputer.com/news/security/internet-archive-hacked-data-breach-impacts-31-million-users/
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US immigration support
I brought four ESTAs via US immigration support, the cost of a ESTA $21 charged $97 per ESTA. I contacted them they three days later changed the amount they debited from my bank account to the correct amount but did Not refund even though they said they would in a email. contacted NatWest they have up to know have not had…
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Admiral Car insurance ,,, unauthorised debits
I have never used or been a customer of Admiral insurance ,,, yet a week ago £3814.33p was debited from my HSBC bank account ??? putting me £2108. 65p in unauthorised overdraft !!!!! i contacted HSBC who tried to recall the unauthorised transaction but were unable to do so as they said it was Pre Authorised renewal of a…
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Money Saving Club WhatsApp 'trivial complaint'
I wanted to use a British word other than 'trivial complaint' as that sounds stupid. But it's not considered 'appropriate' nowadays even though it's a legit word. Anyway... I signed up to the Money Saving Club WhatsApp group and they send daily messages to try to save people money. It quotes Martin's page many times but I…
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Tesco Home delivery item number restriction
Trying to understand from Tesco why bottled water,flavoured water has a maximum of any 6 for online shopping. First conservation" It's to do with the weight for H&S and vehicle weight" Me, Oh that's strange I can order 12 bottles of Coke/Wine etc. "Oh sorry it's a national bottled water shortage" Okay thanks. Go out decide…
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Oh Tesco - unit pricing
Well I was looking forward to the unit prices appearing on the clubcard price and they've been appearing slowly in my local store. But now they've got another sneaky trick of putting bigger clubcard price labels that don't have the unit price on at all - and they are putting them over the shelf edge label that does have…
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Anyvan removal company
I booked and paid for a van to collect my son's belongings and move them to university. He does not live with me, but I paid for the removal and then asked for the company to use my son's email and mobile to provide tracking. Fantastic customer care to this point when wishing to secure bookings. I gave an itinerary of…
