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Praise, vent & warnings

A place to share your experiences as a consumer with other MoneySavers.

Amazon charging vat on free delivery charge
If you take free delivery Amazon applies a promotion to remove the charge. They then include vat on the original values. Is this right? Look at these numbers: Order Summary * Items: £29.49 Postage & Packing: £3.74 Total before VAT: £33.23 VAT: £6.65 Total: £39.88 Promotion Applied: -£3.74 Order Total: £35.39 Am I missing…
Holiday In Insurance
This is just a note to advise how important it is to take out holiday insurance. Like many others you often think ‘I don’t really need this and could use the money better else where’But how wrong you could be My wife and I were on the last night of our holiday recently in Portugal and when crossing a zebra were both hit by…
Always check the guarantee
We have some excellent saucepans which have given us at least 15 years daily use. Recently the handle on the largest one became a bit loose and we noticed that it was leaking from the rivet a bit. The saucepan has a lifetime guarantee but I don't remember ever registering it. I contacted the company through their website…
EE PAYG
Be aware that if you don't use your EE PAYG phone at least once every 2 months, they will cancel the phone number and keep any credit you may still have on the phone. I lost almost £30 of credit this way and hadn't been made aware of this when I bought the phone 10 months ago.
Unethical pricing @waitrose.com
How much are the eggs on display? Clue - not £11. Answer please on a postcard.
How concerned to be about giving home address to scam sites?
Can they do much with your address? There are some sites I would use but seem dodgy but maybe maybe not. Of course this is in cases where there are not other options and they might have something hard to find otherwise. Times when there are a mix of good reviews and ones saying it is a scam. I know how to insulate against…
Telling the time
Can people no longer tell the time or does it no longer matter Just listened to the news on ITV, newsreader announced it's nearly 7 o'clock The other day I heard someone ask for the time, they were told it's nearly twenty to one Maybe the train standing at platform 7 is the nearly 5 to 1 Maybe they can no longer tell the…
Cancelling Google Workspace
Many many many years ago, when Google was just wee, I had a G-Suit account. It was essentially just a google account but aimed at businesses. I was a sole trader at the time so It was perfect for me as it was free Years later, Google changed it to something called Google Workspace and started charging for it. Now I no…
Shark vacuum cleaner - praise
I love my Shark Lift-away. This week it suddenly started cutting out when I was using it. My hubby diagnosed the fact that the cord had got a small split in it and a wires broken. I checked my purchase details - I purchased it in 2019 and it had a 5 year warranty which is nearly out of time. I rang Shark uk and after…
Successful CICA claim but….
I feel like a fool. i have waited over 6 years for criminal injuries compensation. It was a historical childhood abuse case, and my abuser was found guilty over 6 years ago. however, i was vulnerable and still am. But more so just after the court case and just went with another one of the victims solicitors. And I really…
Evri or urban outfitters taking no responsibility
My daughter ordered £260 worth of clothing from Urban Outfitters intending to try them on and send unwanted items back . The package arrived - photographed at the door - with only 3 of the 9 items - the other items were missing - the missing items totalling over £200! On contacting urban outfitters they inform her there is…
B&Q don't know the meaning of customer service
5th May went to buy a Calor Gas canister. Was informed that Calor had gone out of business and I had to set up an account with another form of gas (for bbqs) and buy another canister. 6th May I phoned Calor and found they had NOT gone bust! I went back to B&Q for a refund and was refused. I escalated via their contact…
Currys Installation Service Disaster
Recently purchased a washer dryer and paid for installation from Currys -Failed installation on first attempt led to significant damage in downstairs ceiling. Currys agreed to send out a crew to inspect and remedy. -Same member of the first crew is present, which results in a second failed installation which could have…
Vent: NS& I Nationality options
I've just completed a form to get my late fathers premium bonds, and when asked for the nationality of the claimant, the drop-down options included 'Welsh', 'Scottish' and 'Northern Irish', but not 'English' - I had to use the 'British' catchall
How to stop being so naive with scammers? Even though I know the correct thing to do
I've always considered myself very good with money and always looking for the best deal and money savingi most definitely count the pennies But on two occasions now I have gone past my own judgement and gut feeling and made a stupid decision, specifically when dealing with a scam If anyone asked my opinion on the deal, I…
Sainsburys reduced Items overcharging beware
This is a typical part content of e mail sent this month to a Trading Standards department that got the generic auto rejection response. They will not reply to this e mail and others refer me to CAB Dear *****, Group Manager - Consumer Protection (Trading Standards, Licensing, Food Safety and Health & Safety I am writing…
Tv licence has gone up!
My tv licence has gone up to £15. This is around 8% by my maths.
Sainsbury's: Praise and Vent
I've got a Lidl and a Sainsbury's round the corner. I used to shop a lot in the former but since at least a year or so Sainsbury's is consistently cheaper overall, especially when taking into account their various Nectar offers for additional points and lower Smartshop prices. (Of course not everything is cheaper than at…
Well Done USS
I do know people have issues with many pension companies, but praise where due to USS.My OH wanted to begin drawdown from a DC pension, but has had a small DB with USS in payment for 6 years. Although we found the letter with an estimate of the LTA percent used, we couldn't locate any confirmation from when the pension…
Two charges on account
I just wanted to warn people about an issue with some sites when you pay with PayPal. For some sites you will checkout from your basket and the delivery charge/vat will not be added yet. Checking out via PayPal then takes you to PayPal where a preauthorisation is done and then you go back to the website to complete the…

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MSE News

Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Chase customer? Check if you can get its newly boosted 4.8% easy-access saver
If you've got a Chase account, check if you can boost your easy-access savings to 4.8% – made up of a 1.8% AER fixed six-month bonus plus its standard 3% variable rate. Chase says over 2 million customers can get the boost, which would top our normal savings tables if it were open to all, though it's beaten by the top easy-access cash ISAs.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What savers should be doing now
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from 1 May. For most, this means little change for now as the Sainsbury’s brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, you'll need to move any excess elsewhere to ensure your cash remains protected.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
From Thursday 1 May, Sainsbury's Bank credit cards, loans and savings accounts will be run by NatWest as part of a deal between the two banks. You'll be moved to NatWest in the future, likely towards the end of this year, but for now the Sainsbury's Bank brand will remain and you can continue to use its products and services as before.

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