Amazon - Mystery £8.99 charge

Verulamium_Vixen

I am a member of Amazon Prime - my husband isn't. 
Yesterday a mystery £8.99 charge for Amazon Prime appeared on his bank account. Our immediate suspicion was that he had been unwittingly signed up for this while buying his railcard last night as the railcard site has a number of pop up voucher offers.
Today we called Amazon - spoke to someone in the US who said it was nothing to do with Amazon and suggested we call the bank.
I did a web chat and was put in contact with someone - heaven knows where,  who told me OH has given his bank details to a family member who bought something without his knowledge.   I replied that  this couldn't have happened but he insisted we get the card blocked immediately.

I then went  through my account and requested a call back.
Spoke to a lady, possibly in India (based on accent) who was absolutely wonderful and helpful, she said that his card had been used to buy something on my account in the past and as it was still registered on my account it had been used to take my monthly subscription when payment failed on my bank account. 
It would have been useful if I had been sent an email when the original payment failed informing me that an alternative account had been used but hats off to this lady who listened to the problem and looked into it rather than just fobbing us off with  - "not our problem" and "someone has accessed the bank account"

Olinda99

yes Amazon do like you to have a 'backup payment' in case the primary payment fails. I agree it would be nice to get an automatic email or something if backup is used.

molerat

The card must be showing in your payment methods in your Amazon account.

If one fails they will move on to the next method you have authorised them to use.  Your back up payment methods are specifically listed and you can turn back up off.