Just eat only giving credit notes

Debbie9009

I’ve been using just eat recently due to having covid.I placed an order for 9 items from Asda, but only received 6 of them.  I reported this to just eat who have given me a credit note instead of a refund, which I don’t want as I no longer have covid so don’t need to use them any more. 

The amount is not enough to cover the cost of one order so I would need to spend more with them which of course is why they have issued a credit note.

I have been back and forth explaining that under consumer law they are not allowed to insist on giving me a credit note, but they refuse to budge.  I paid with PayPal so have opened a case but suspect I will loose if just eat tell them they have given me a credit note.

Looking on line they do this a lot.  So this is just a warning to be careful if you use just eat, as if they don’t deliver everything they will still keep your money.

Peter999_2

Try and make sure you never use them again.     I went on the Just Eat website the other day and couldn't believe how much you end up paying for KFC.   Like you I had covid and just fancied being cheered up - but you not only pay through the nose for the delivery, but the price of each item is inflated compared to what you'd pay if you were there.   I'll never use them.      

For takeaways, I tend to go on sites like Just Eat to find takeaway shops with reviews - I then look for the shop's own website and order from there which is so much cheaper and usually has free delivery.

Debbie9009

You are absolutely right, and I won’t be using them again especially after this.  If I don’t get my money back I’ll consider it a cheap way to learn a lesson.