Just eat only giving credit notes

Debbie9009

I’ve been using just eat recently due to having covid.I placed an order for 9 items from Asda, but only received 6 of them.  I reported this to just eat who have given me a credit note instead of a refund, which I don’t want as I no longer have covid so don’t need to use them any more. 

The amount is not enough to cover the cost of one order so I would need to spend more with them which of course is why they have issued a credit note.

I have been back and forth explaining that under consumer law they are not allowed to insist on giving me a credit note, but they refuse to budge.  I paid with PayPal so have opened a case but suspect I will loose if just eat tell them they have given me a credit note.

Looking on line they do this a lot.  So this is just a warning to be careful if you use just eat, as if they don’t deliver everything they will still keep your money.

Peter999_2

Try and make sure you never use them again.     I went on the Just Eat website the other day and couldn't believe how much you end up paying for KFC.   Like you I had covid and just fancied being cheered up - but you not only pay through the nose for the delivery, but the price of each item is inflated compared to what you'd pay if you were there.   I'll never use them.      

For takeaways, I tend to go on sites like Just Eat to find takeaway shops with reviews - I then look for the shop's own website and order from there which is so much cheaper and usually has free delivery.

Debbie9009

You are absolutely right, and I won’t be using them again especially after this.  If I don’t get my money back I’ll consider it a cheap way to learn a lesson.

bucksboomer

I would never order from JustEat, Deliveroo or UberEats, I think there should be a dedicated £5 per order tax on them plus VAT if not already charged.

To resolve this simply send them a letter of claim before action in accordance with Practice Direction for Pre-Claims.

Basically just say in writing to their head office and Press email that you reject a credit note in accordance with the Consumer Rights Act (2015) they are in breach of contract.  Say that if they do not refund you within 7 days to the method of payment used you will start a claim on the Part7 Track (Small Claims Court) using Money Claim online.

Add that if they settle now they will avoid your charge of £25 for each attempt you have made to recover the monies owed plus £10 for each email received from them that does not resolve the dispute and reserve your right to charge them any further costs for your administration and any postage and Court fees.

If they do not refund you send the same letter by special delivery including an increase in the cost for the letter, postage by special delivery and administration.

If they ignore that you file your claim, taking care to particularise your complaint in chronological order of events with a piece of evidence for each event.

If they settle after you filed say that they need to pay your costs and the claim will proceed for those costs.

If they fail to settle let the matter go to Court, be as reasonable as you can, if Court suggests mediation then accept it but decline anything less than what you are entitled to.

If you have to go to Court then you can claim "fixed costs" like sandwich, drink, travel costs and half a day off work.

If they do not turn up ask for summary judgement in your favour.

If you want to use Paypal then mention to Paypal that they are in breach of contract, be clear that no contract terms may override common law (Consumer Rights Act (2015) and you have rejected a credit note as the Consumer Rights Act (2015) say you have to be put in the same position you were in before the breach and nothing in said Act requires you to accept a credit note.

When you get your money back close your account with JustEat.

Pollycat

Too late advice.
The OP posted almost 2 years ago.
NECROPOST