How to raise complaint with DPD that doesn't involve waiting in a phone queue for 30+mins?

B0bbyEwing

My DPD account is set up so that any DPD delivery is dropped off at a pick up spot locally because there's never anyone at the address to receive during delivery hours because we both work. 

Apparently my parcel has been delivered yet the app says nothing. No pick up QR that they need to scan. Nothing. 

I check the tracker ID & putting this in the app confirms it's been delivered. 

Apparently it's been received by someone with my first name. My name isn't mega unusual but it's not the most common of names either. I'm no Dave. 

This is strange because I was at work yesterday. 

The parcel is over £100 worth so I'm not really for it going missing. 

I don't want to be messing about with phone calls & queues as I'm at work. 

How to get to the bottom of this? Is there some kind of messaging service that I can use on the go which I can't find? 

sheramber

B0bbyEwing said:

My DPD account is set up so that any DPD delivery is dropped off at a pick up spot locally because there's never anyone at the address to receive during delivery hours because we both work. 

Apparently my parcel has been delivered yet the app says nothing. No pick up QR that they need to scan. Nothing. 

I check the tracker ID & putting this in the app confirms it's been delivered. 

Apparently it's been received by someone with my first name. My name isn't mega unusual but it's not the most common of names either. I'm no Dave. 

This is strange because I was at work yesterday. 

The parcel is over £100 worth so I'm not really for it going missing. 

I don't want to be messing about with phone calls & queues as I'm at work. 

How to get to the bottom of this? Is there some kind of messaging service that I can use on the go which I can't find? 

https://send.dpd.co.uk/help