Boots Online - Failed Verification Checks!!

Just_Danni

Myself, family members, friends of mine and even work colleagues have been experiencing issues with placing orders on Boots Online.
It doesn’t matter which payment method is used debit card, credit card or even trying to pay with Boots Points that have been earned! The result is still the same. An email saying that the order has been cancelled due to failing online verification  checks! 

Customer Service have been no help saying that it’s a known issue that many people are experiencing and advise to wait 72 hours before placing another order, using a different payment method and clearing cookies and cache on your device. None of which works.

They even told me to go into a shop to spend my points. Not very helpful when there’s not a large store nearby and most of the offers are online only. 

Is anyone else experiencing this and has anyone found a resolution please?

beckstar1975

I can now only log into Boots via their app, their customer service said there's a known problem with accounts on the website so I use the web to browse and build my basket and then replicate on the app to check out - have you tried using only the app? The Boots website must be one of the most awful websites for such a big brand

forgotmyname

beckstar1975 said:

I can now only log into Boots via their app, their customer service said there's a known problem with accounts on the website so I use the web to browse and build my basket and then replicate on the app to check out - have you tried using only the app? The Boots website must be one of the most awful websites for such a big brand

Try B&Q....   Even before they tried to compete with Ebay and Amazon.   Visit the website and see something promoted you think I wonder
if they do that in more colours or sizes and use the search for that item name.  No products found...  Utterly useless and it only got worse
since they started listing 3rd party items for sale.

Just_Danni

Hi Beckstar1975
It’s the Boots App that I’ve been trying to order from so unfortunately that won’t even work for me. 

Yes I agree, I just can’t understand how these big companies have such bad websites! It’s losing them so much revenue and it’s so frustrating for their customers.