EEvil

Chief_of_Staffy

Five hours of trying to upgrade an EE PAYG account to a monthly contract. In the end I gave up. For a start, the website on desktop doesn't work. Some pages say 'Service unavailable', others (including, worryingly, the payment details) call me "Mr PREPAY PREPAY' instead of my actual name in my profile. It sends you randomly to the Phones storefront, even if you're just submitting a section of a form. It will say that as a PAYG customer I'm entitled to a discount, then when I click continue, ask me if I'm a PAYG customer like it didn't just acknowledge I was, and when I confirm I am, fail to mention the discount and take me to either a random page or a blank one. Their plans have information points beside them, which if you click go to a list that describe completely different products. And much more.

The app is slightly more responsive. After only an hour I managed to navigate through the purchase process, enter my bank details and get to the 'credit check' section. The first question is about my employment. I can either be 'Office-based', 'non-Office based', a student, retired, or other.That's it. WTH does that even mean, office-based? And even if it could be defined, what use is it? No database holds that information on me and as such the form could not possibly validate it.

The next question asks me, when did my employment start? Which employment would that be? My current employment? But that's self-employment. My last job in which I was an employee? My first job in which I was an employee? Only a few decades apart.

Then it asks when I opened my bank account. Just let me go through my drawers, I'm sure I saved that paperwork from 50 years ago with the specific date I opened my bank account.

At this point I gave up. Otherwise all I'd be doing is running a hard credit check which would obviously fail, given that the information is meaningless, and getting nothing but a reduced credit worthiness.

Oh yes, and despite me quitting prior to completing the process, what do I get in my email? A message about 'my new plan' and asking me to read the documents relating to my 'new contract'. I'll be getting it for free if I they have signed me up, because no way are they getting any money from me.

Boohoo

https://forums.moneysavingexpert.com/discussion/6688294/eevil

I would do a check on your credit file to see if a hard search was done if that sort of thing matters to you.

Good thing is there are plenty of mobile suppliers out there to choose from.

Chief_of_Staffy

https://forums.moneysavingexpert.com/discussion/comment/82183150#Comment_82183150

I checked through my bank and it's showing nothing, although I don't know how long it takes these things to appear. At least that's something.

And yes, I'll look to swapping my number to another provider. That's if they don't ask such bizarre questions.

Boohoo

There were some deals on Mozillion for 110gb on 24 SIM for £132 upfront for the 24 months on a deal site or direct.

Chief_of_Staffy

https://forums.moneysavingexpert.com/discussion/comment/82183281#Comment_82183281

Never heard of them but I'll check them out, cheers.

artyboy

https://forums.moneysavingexpert.com/discussion/comment/82183303#Comment_82183303

I'm with them, cheap way to get onto EE if that's what you want. Small provider, not hard to talk to a human if you ever need to. No complaints from me to date.

Boohoo

@Chief_of_Staffy

https://www.hotukdeals.com/deals/24m-sim-only-120gb-5g-data-unlimited-mins-texts-eu-roaming-no-speed-cap-ps10-tcb-plus-member-cb-5009726

Sadly this offer expired yesterday but you could try Mozillion direct for details but the site above is good for other mobile deals

Chief_of_Staffy

In the end I opted for Lebara. £5/m for 5Gb, 1000 texts, 1000 minutes. So far so good. The SIM arrived in under a day, Wifi calling was enabled the same evening and my EE number was fully transferred the day after. The website and app are easy to use, in contrast to EE and O2, which at the best of times barely function.