Ur.co.uk

hayhayc

I stupidly send them my phone after reading a few good reviews about this website. They offered decent quote to buy my phone, I even avoided the higher quotes with bad reviews.

Anyway short story is they ghosted me since I send my phone in, their phone line just rings out with no answer. Emailed them with no reply. 

I just wonder have anyone else have any similar experiences and whether small claims court or any other route I can explore since they are a registered company I believe.

Many thanks

BrassicWoman

https://www.reviewuk.co.uk/online-shopping/ur/#

causeandeffect

Yes - I'm having a similar experience. On this site, I accessed a generous quote (£138) from UR on an old iphone. So I sent it to UR. They then emailed me saying:

"The screen has visible marks. It has deep scratches in more than one place. As a result we have amended our Valuation to £55.00 that reflects the cost to carry out the work on your old device so it can be given another life."

This isn't true. The phone is in excellent condition. So, using their online service, I rejected the offer and requested they return the phone. They then revised their offer to £75. I rejected it and requested the phone's return again. Ever since, I've emailed twice and heard nothing back. I've tried calling them today: no answer.

 

I'm very worried now that UR:

a) has disappeared - taking the phone with them

b) will underhandedly try to circumvent my requests by, for example, saying they've returned the phone (when they haven't) or - if they're particularly viscious - gouge deep scratches in the screen, then return it to me (thus fitting with the false assessment they provided).

Any advice or thoughts gratefully received!