Ur.co.uk

davethedogg

Update. After numerous e mail excuses about problems in locating my payment details, I threatened them with legal action plus costs. Last convo was from my sunbed in Cyprus today, telling them They had until close of business Tuesday 26th May before I commenced a legal claim.

2 hours later, the money appeared in my account. Kerching!

Avoid them like the plague, unless you like table tennis emails.

Pollycat

https://forums.moneysavingexpert.com/discussion/comment/82003393#Comment_82003393

Your update will benefit other posters but read MSE rules, specifically this bit:

Active boycotting

We appreciate emotions can run high should you experience poor service from companies, but we cannot accept active calls for mass boycotts of organisations as we are unable to verify the service you received.

and just edit your post.

TheBoyFromUpNorth

https://forums.moneysavingexpert.com/discussion/comment/82003393#Comment_82003393

Hi @davethedogg, did you use any particular template or format when contacting them about legal action? That's my next step and I'm keen to get the same result!

pollyward

Terrible service from UR.co.uk !

Firstly they offered £206, then went down to £85.50?!! (Good phone price)

I’d already noted the satisfactory/fair price was £180 so it shouldn’t have been less than that!

Usual excuses, charged too many times, scratches on case and screen when there were none, it’s always been in a case.

They said the phone would have to be “pristine” to the price offered!!

I pointed out that good was not the same as pristine!

I accepted £100 to hopefully speed up getting paid, how wrong was I!

They have had my phone for 13 days, I think longer as it doesn’t take royal mail 4 days to deliver a package.

I accepted an offer 12 days ago and they’re still dragging their feet to send payment.

Offer was sent on a Saturday, rejected within an hour, new offer sent and accepted and email sent to say “payment is being processed” and yes I know it will be an automated email!

They don’t count weekends and bank holidays but also don’t count Mondays either as they don’t see anything until they open so first working day is Tuesday??

Now there is a “delay” and it could be another 7 working days before I get payment, so 8th June when they received it on the 15th May?!

They’re a joke.

Treble44

I’m still waiting from the 1st June for £270 any advice please

Wilkesy91

https://forums.moneysavingexpert.com/discussion/comment/82013719#Comment_82013719

any luck yet

Wilkesy91

https://forums.moneysavingexpert.com/discussion/comment/82063652#Comment_82063652

any luck yet

timberanddamp

This is without doubt the worse company that I’ve ever had the misfortune of dealing with they project themselves in advertising as a Bone-Fide upstanding firm they are underhanded & deceitful & duplicitous, I sent them an IPhone 15 which I had previously had inspected by cash converters who said phone was in perfect condition & offered me £285 for it, I foolishly did not take their offer, UR offered me £316 which I thought was fair, I sent the phone in a pre addressed envelope they sent to me, a week later they sent an email saying they’re reducing this offer to £215 because there was scratches on the phone, I requested they send photos to back up this allegation they never complied in the end I decided to just let things go and let them have the phone they had obviously low balled me & I couldn’t be bothered dealing with them further, it took very many phone calls also numerous emails where they continued to avoid the payment, on 31st July I tried to contact them again by phone waited 38 minutes for an answer, girl told me she was the only person who worked in response to clients calls, after 69 days I finally got the reduced payment of £215, this is a definite scam formed firm, don’t have any dealings with them as they’re sure to go bust, don’t believe the reviews posted as it’s obvious that these positive reviews are false and posted internally & bias, they’re definitely a parody & not genuine avoid at all costs because you will not get satisfaction unless you keep on haranguing them for your payment also you’ll have to threaten them with small claims court proceedings, they’re a cowboy firm that’s being run by professional scammers keep clear !!

Wilkesy91

https://forums.moneysavingexpert.com/discussion/6582282/ur-co-uk

did you get the CEOs contact details

Wilkesy91

just wondering if anyone had any success with getting their money eventually. Yesterday was the 30th working day, iv emailed barrypoke@gmail.com, barry@ur.co.uk and their obvious customer service email too. I sent a formal letter threaten court action if my money isn’t in my account by 7 working days. How much would a fee be to take them to a small claims court? Iv never done anything like this before