Locksmith charged my wife £570, is there anything we can do?

Hoof_Hearted

This seems to be their modus operandi. Look at the TrustPilot reviews. Loads of rip off stories, together with a number of fake 5-star reviews. It's disgusting how these companies operate.

KF8192

spaniardclimber said:

_Anon_ said:

I've also had a similar encounter within BLAGA VEST,  .. just wanted to ask how did you have any luck with claiming back ? 

Unfortunately not, I went through citizen advice and some other organisation, and nothing happened.

The only thing we can do I believe is to put a claim throught the small claims court.

But I don't think that will go anywhere, the guy will close the company, and open a new one, that's his modus operandi I believe.

Dunno if by joining forces there is anythign we can do...I don't even know a lawyer that can advice..

Hi, we got locked out last night and made the mistake of calling these guys. If you want to join forces, let me know. I will also contact the Trading Standard and Citizens Advice. 

bermudianmark

Think you are going to struggle.

12 Alston Road, London, England, N18 2LB seems to be their registered office now - from companies house

spaniardclimber

KF8192 said:

spaniardclimber said:

_Anon_ said:

I've also had a similar encounter within BLAGA VEST,  .. just wanted to ask how did you have any luck with claiming back ? 

Unfortunately not, I went through citizen advice and some other organisation, and nothing happened.

The only thing we can do I believe is to put a claim throught the small claims court.

But I don't think that will go anywhere, the guy will close the company, and open a new one, that's his modus operandi I believe.

Dunno if by joining forces there is anythign we can do...I don't even know a lawyer that can advice..

Hi, we got locked out last night and made the mistake of calling these guys. If you want to join forces, let me know. I will also contact the Trading Standard and Citizens Advice. 

Sorry to hear that...contact google ads stating fake advertising and scam, that might help others at least for a short time.

I haven't heard back from Trading Standard or Citizens Advice, it's worth trying but they don't seem to be taking any action.

bermudianmark

Doesn't sound like a scam, just a rip off..

spaniardclimber

bermudianmark said:

Doesn't sound like a scam, just a rip off..

They advertise as being local and not charging a callout fee.
Neither is true.

KF8192

spaniardclimber said:

KF8192 said:

spaniardclimber said:

_Anon_ said:

I've also had a similar encounter within BLAGA VEST,  .. just wanted to ask how did you have any luck with claiming back ? 

Unfortunately not, I went through citizen advice and some other organisation, and nothing happened.

The only thing we can do I believe is to put a claim throught the small claims court.

But I don't think that will go anywhere, the guy will close the company, and open a new one, that's his modus operandi I believe.

Dunno if by joining forces there is anythign we can do...I don't even know a lawyer that can advice..

Hi, we got locked out last night and made the mistake of calling these guys. If you want to join forces, let me know. I will also contact the Trading Standard and Citizens Advice. 

Sorry to hear that...contact google ads stating fake advertising and scam, that might help others at least for a short time.

I haven't heard back from Trading Standard or Citizens Advice, it's worth trying but they don't seem to be taking any action.

Will do. I also got a quote from another locksmith and again, they destroyed our lock unnecessarily, then made it sound as if the price they were going to charge would include a new lock but after they had broken our lock, they said the new lock would cost extra which is when I told them to F* off. So even if the trading standard and citizens advice won't do anything I'll then try and claim the money or at least some of it back from my credit card company. I will send them an email today and a formal letter tomorrow. 
The address they left on my "invoice" is
3 Gerry Raffles Square, E15 1BG

The guy that came over to ours was called Toni Mihai (according to his batch) and the 2 ladies I spoke to on the phone were Jessica and Camilla and they gave me a false quote before the guys came. Just in case any of this helps you. 

spaniardclimber

KF8192 said:

spaniardclimber said:

KF8192 said:

spaniardclimber said:

_Anon_ said:

I've also had a similar encounter within BLAGA VEST,  .. just wanted to ask how did you have any luck with claiming back ? 

Unfortunately not, I went through citizen advice and some other organisation, and nothing happened.

The only thing we can do I believe is to put a claim throught the small claims court.

But I don't think that will go anywhere, the guy will close the company, and open a new one, that's his modus operandi I believe.

Dunno if by joining forces there is anythign we can do...I don't even know a lawyer that can advice..

Hi, we got locked out last night and made the mistake of calling these guys. If you want to join forces, let me know. I will also contact the Trading Standard and Citizens Advice. 

Sorry to hear that...contact google ads stating fake advertising and scam, that might help others at least for a short time.

I haven't heard back from Trading Standard or Citizens Advice, it's worth trying but they don't seem to be taking any action.

Will do. I also got a quote from another locksmith and again, they destroyed our lock unnecessarily, then made it sound as if the price they were going to charge would include a new lock but after they had broken our lock, they said the new lock would cost extra which is when I told them to F* off. So even if the trading standard and citizens advice won't do anything I'll then try and claim the money or at least some of it back from my credit card company. I will send them an email today and a formal letter tomorrow. 
The address they left on my "invoice" is
3 Gerry Raffles Square, E15 1BG

The guy that came over to ours was called Toni Mihai (according to his batch) and the 2 ladies I spoke to on the phone were Jessica and Camilla and they gave me a false quote before the guys came. Just in case any of this helps you. 

Hope you have better luck, I couldn't get money back from the card as bank said I agreed to pay...

we could maybe join forces and go via the small claims court? I'm not a lawyer and I don't know any lawyers who could give us some advice...

KF8192

bermudianmark said:

Think you are going to struggle.

12 Alston Road, London, England, N18 2LB seems to be their registered office now - from companies house

I checked their VAT number and on HMRC it says their address is
 3 GERRY RAFFLES SQUARE, LONDON, E15 1BG

KF8192

spaniardclimber said:

KF8192 said:

spaniardclimber said:

KF8192 said:

spaniardclimber said:

_Anon_ said:

I've also had a similar encounter within BLAGA VEST,  .. just wanted to ask how did you have any luck with claiming back ? 

Unfortunately not, I went through citizen advice and some other organisation, and nothing happened.

The only thing we can do I believe is to put a claim throught the small claims court.

But I don't think that will go anywhere, the guy will close the company, and open a new one, that's his modus operandi I believe.

Dunno if by joining forces there is anythign we can do...I don't even know a lawyer that can advice..

Hi, we got locked out last night and made the mistake of calling these guys. If you want to join forces, let me know. I will also contact the Trading Standard and Citizens Advice. 

Sorry to hear that...contact google ads stating fake advertising and scam, that might help others at least for a short time.

I haven't heard back from Trading Standard or Citizens Advice, it's worth trying but they don't seem to be taking any action.

Will do. I also got a quote from another locksmith and again, they destroyed our lock unnecessarily, then made it sound as if the price they were going to charge would include a new lock but after they had broken our lock, they said the new lock would cost extra which is when I told them to F* off. So even if the trading standard and citizens advice won't do anything I'll then try and claim the money or at least some of it back from my credit card company. I will send them an email today and a formal letter tomorrow. 
The address they left on my "invoice" is
3 Gerry Raffles Square, E15 1BG

The guy that came over to ours was called Toni Mihai (according to his batch) and the 2 ladies I spoke to on the phone were Jessica and Camilla and they gave me a false quote before the guys came. Just in case any of this helps you. 

Hope you have better luck, I couldn't get money back from the card as bank said I agreed to pay...

we could maybe join forces and go via the small claims court? I'm not a lawyer and I don't know any lawyers who could give us some advice...

I'll keep you posted on how it goes.