Praise, vent & warnings

I’ve been with SO for several years and the originally found their customer support really good. Over time, however, things seem to have gradually gone downhill. There used to be a handy tool on the website that showed. A graph of your energy usage - thus stopped working and then a while later was removed. The information…

A few days ago I bought an Airfryer Magazine at the checkout of local M & S. When I got home I noticed the magazine was priced at £6.99 on the cover, but I had been charged £7.99. Took it back and was credited with the overpayment. However once he had finished with my credit the sales assistant continued with his previous…

Hello Everyone, since yesterday evening [27 April 2023] I've been unable to log on to topcashback, and when I ping the UK and USA sites there is no response, is anyone else having this issue? This might just be the end of topcashback, I hope not but I've seen this happen before.

Why do some websites insist you put in a 2nd line of your address!(street/road name) Not everyone has one.

It's surprising that you hear little about how nearly everyone (including employers) will have overpaid National Insurance at some point and can't claim it back. Unlike Income Tax, National Insurance contributions (NIC's) for the majority of employees are calculated on a payment period basis instead of an annual cumulative…

Hi has anyone received an email from Hermes saying they have a parcel for me from PHNB 4. I checked the tracking number and it seems legit but I have not ordered anything. Had a similar one a couple of months ago and received some choc pots. Don't know who they were from. Anyone had anything similar? I am worried it is…

Has anyone experienced problems trying to buy from the Google store? I placed an order for a phone two weeks ago, when it was ready to ship, they tried to charge my Tesco credit card, but the payment failed, so I had a message to fix the payment. There's nothing wrong with my card, checked with Tesco themselves who said…

Hello, Last month I had used dartford crossing both directions, I am aware of the charge and I had registered for the only line account and saved my card. Since it had worked in the past I thought the charge will be taken from my card. To my surprise, I received a penalty charge notice of £35 for each way by post after two…

I recently purchased a laptop from a reputable distributor and I added an extended warranty to it. when I checked to make sure that the extra warranty had been registered I notice that the warranty started in January, 3 months before I purchased the laptop. This was presumably when the distributor bought it. Can this be…

I bought my daughter a Toshiba 32” Smart TV for her birthday last July. It was a renewed model from a seller (Electrical Deals) on Amazon and came with a 12 month Amazon warranty. Everything was ok until 2 weeks ago when the picture went, just a black screen with lines down it with sound in the background. I tried to put…

Good afternoon We online shop with Tesco since covide but twice a week top-up our shopping needs often via Morrisons We all know food prices have and are rocketing We are all aware that many times most companies will reduce the size of a packet of goods but the price is same or higher Today as often th case Morrisons…

Hi all, I have come to renew my driving license having renewed my passport only a few months ago! I have been told my online driving license renewal (£14) can’t be processed because the passport office no longer collect digital signatures in the passports so the dvla cannot validate it! So instead I have to get a D1form…

I made a decision to purchase a bath from Bathshop321 based on a written email re the manufacturer and the fact it had a 25 year guarantee that was with Bathshop. The bath was checked upon delivery for no obvious damage issues. Required for a complete bathroom redesign the project was delayed getting trades to do work,…

I had been looking at getting a loan for home improvements. Checked my credit files. They have some entries which say pre-approved for this or that loan. I usually ignore them. Then out of the blue I got an email from this company with my name on it and quoting a loan ID. I had not applied for a loan from them or anyone…

Hi, I've recently had to pay £2.50 to obtain a birthday card from the sorting office because the Post Office say that the sender used an incorrect stamp. I've been engaging with them to obtain a refund as the birthday card clearly states on the reverse that it only requires a letter stamp, but they say the QR digital stamp…

Misleading DVLA form told me I was successful sorning my vehicle and even gave me a reference code, but I still got a fine months later for not sorning my vehicle and I now wonder how many others are being sucked into this misleading form. I am now about to appeal for the second time as I feel that their form is definitely…

If my passport is a few years old (expired). It was a brown one pre-Brexit. Do I ‘renew’ online or do I have to apply from scratch? Not sure about strikes and when to put forward. Thank you. Sorry wrong category! Can’t delete.

Just a heads-up for those on EE mobile tariffs - it's worth checking that you got the right increase. In our case we had what was originally a phone-and-SIM plan. We'd paid off the phone over the duration of the contract and got switched to a lower-cost SIM-only plan. However when EE applied the price hike, they applied it…

I placed an order with a company who claimed national next day delivery included . The company is based in east anglia I live in Shropshire. I paid on credit card the amount being £629. I received one box last Wednesday out of a shipment of two. I phoned immediately to be told the other box was in Bristol. I phoned again…

I saw a TV advertisement for this range of chargers a few weeks ago and as we have an electric car but no dedicated wall charger I thought I'd do some research, especially as the Norwegian manufacturer has a UK subsidiary and there are numerous vendors of this range of chargers around the country. The chargers themselves…