SO Energy getting a bit flaky?

I’ve been with SO for several years and the originally found their customer support really good. Over time, however, things seem to have gradually gone downhill. There used to be a handy tool on the website that showed. A graph of your energy usage - thus stopped working and then a while later was removed. The information and analytics in the account section slowly diminished. 

Then a couple of weeks ago, I realised that about 8 months of billing information was missing from the site. I phoned up to request the info and was told it would take a week. 

A week later I got 8 bills sent through I my email and my account went from  £1,500+ in credit to £480+ in debit. Not a great experience. 

It all feels a bit on the edge and I’m regretfully switching away 

Comments

  • JReacher1
    JReacher1 Posts: 4,652 Forumite
    First Anniversary Name Dropper First Post I've been Money Tipped!
    They're not a mainstream energy supplier and the current market is not good for anyone.  Would assume they have made redundancies and are running a skeleton operation. Imagine they will go bust soon but shouldn't cause you an issue.  They will just be moved to someone else.

    Personally though don't see why you should ever contact your energy company.  
  • Lavendyr
    Lavendyr Posts: 2,583 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
    edited 3 April 2023 at 2:16AM
    We've been with So Energy for a few years and they've always been fine. Do you have a smart meter? 

    @JReacher1 they are owned by a large supplier as I understand, so I don't think it's likely that the company will go bust. Can you provide sources to support your assertions? Or are you just "assuming" and "imagining" without any info?
  • Lavendyr
    Lavendyr Posts: 2,583 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
    JReacher1 said:
    They're not a mainstream energy supplier and the current market is not good for anyone.  Would assume they have made redundancies and are running a skeleton operation. Imagine they will go bust soon but shouldn't cause you an issue.  They will just be moved to someone else.

    Personally though don't see why you should ever contact your energy company.  
    Still waiting for that evidence.  :)
  • JReacher1
    JReacher1 Posts: 4,652 Forumite
    First Anniversary Name Dropper First Post I've been Money Tipped!
    Lavendyr said:
    JReacher1 said:
    They're not a mainstream energy supplier and the current market is not good for anyone.  Would assume they have made redundancies and are running a skeleton operation. Imagine they will go bust soon but shouldn't cause you an issue.  They will just be moved to someone else.

    Personally though don't see why you should ever contact your energy company.  
    Still waiting for that evidence.  :)
    Sorry thought you could have googled it if you were that interested 😉

    They had financial problems back end of 2022 and early 2023 and had to cut costs to get through it. Thankfully they seem in a better state now and have been bailed out by ESB. Think if the financial crisis had continued for another six months they would have gone under. 

    There is some news about it here. 

  • Lavendyr
    Lavendyr Posts: 2,583 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
    Your news supports exactly my post. They are owned by a big supplier now. "What if" doesn't matter. So you have no reason to suggest they will "go bust soon". 
Meet your Ambassadors

Categories

  • All Categories
  • 343K Banking & Borrowing
  • 250K Reduce Debt & Boost Income
  • 449.6K Spending & Discounts
  • 235.1K Work, Benefits & Business
  • 607.8K Mortgages, Homes & Bills
  • 173K Life & Family
  • 247.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards