Scotts of stow.

Grandmama

I recently ordered an item from Scotts of stow. I rang them as two months after order of item £39.95p had not arrived. They have informed me that the company that the item was from has now gone into administration therefore item not available. Scott's have said that they cannot refund me as they had passed on the money to the liquidated company. They did offer to give me the liqidaters number but surely Scotts should refund me?

Advice please how to get my money back?

TadleyBaggie

How did you pay. Assuming credit or debit card then a chargeback would seem appropriate.

Grandmama

Payed by debit card. Never done a charge back before. How please?

MalMonroe

https://forums.moneysavingexpert.com/discussion/comment/80028151#Comment_80028151

Hi, I agree with TadleyBaggie, above. The link above contains some up to date information from this site : https://www.moneysavingexpert.com/reclaim/visa-mastercard-chargeback/

I also think that Scotts should have refunded, since you sent them the money and they are the retailer here. And also because they didn't even bother to let you know about the supplier's liquidation. Very bad policy.

Have a word with your card issuer, though - hope you manage to get your money back. I think I'd also be writing to Scotts CEO or head honcho or whatever they have - to complain about their disgraceful customer service.

Grandmama

Thank you. Will do my best.

pollypenny

I would have thought that your contract is with Scotts of Stowe, the same as a physical shop. 

Brie

Your contract was with Scotts not the manufacturer.  So they should refund you for not supplying what you ordered.  If it was me and they said "X isn't available but Y which is very similar and the same value" I would likely be happy with that.  But they didn't.  So it's time to stomp your foot and demand your money back.

Grandmama

Just been googling. It appears that Scotts of stow has gone into administration.!!  Bought out by the Wool over group. 
Will have to take the loss. Fortunately my premium bonds win this month will cover my loss. But that's not.the point is it???

molerat

Still start the chargeback.  Non receipt of goods.

Belenus

Grandmama said:

Just been googling. It appears that Scotts of stow has gone into administration.!!  Bought out by the Wool over group. 
Will have to take the loss. Fortunately my premium bonds win this month will cover my loss. But that's not.the point is it???

From google.

Link.

Today 10th March 2023, WoolOvers Group confirmed that it had acquired the business and assets of Scotts Limited

I am not an expert but, if that is correct, then WoolOvers have also taken over the liabilities of Scotts and should refund your money.

Try a chargeback anyway but also pursue WoolOvers.

Good luck.

molerat

Belenus said:

Grandmama said:

Just been googling. It appears that Scotts of stow has gone into administration.!!  Bought out by the Wool over group. 
Will have to take the loss. Fortunately my premium bonds win this month will cover my loss. But that's not.the point is it???

From google.

Link.

Today 10th March 2023, WoolOvers Group confirmed that it had acquired the business and assets of Scotts Limited

I am not an expert but, if that is correct, then WoolOvers have also taken over the liabilities of Scotts and should refund your money.

Try a chargeback anyway but also pursue WoolOvers.

Good luck.

Unlikely, it can take on the business and assets but not the liabilities.  They pay the administrators for the assets which absolves them from any liabilities, it is up to the administrators to dish out any pennies in the pound.

https://www.housewaresnews.net/scotts-of-stow-bought-in-pre-pack-sale/