Scotts of stow.

I recently ordered an item from Scotts of stow. I rang them as two months after order of item £39.95p had not arrived. They have informed me that the company that the item was from has now gone into administration therefore item not available. Scott's have said that they cannot refund me as they had passed on the money to the liquidated company. They did offer to give me the liqidaters number but surely Scotts should refund me?

Advice please how to get my money back?

«1

Comments

  • TadleyBaggie
    TadleyBaggie Posts: 6,048 Forumite
    First Anniversary Name Dropper First Post

    How did you pay. Assuming credit or debit card then a chargeback would seem appropriate.

  • Grandmama
    Grandmama Posts: 148 Forumite
    Name Dropper First Post First Anniversary

    Payed by debit card. Never done a charge back before. How please?

  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
    First Anniversary First Post Name Dropper Photogenic
    edited 2 May 2023 at 9:29PM

    Hi, I agree with TadleyBaggie, above. The link above contains some up to date information from this site : https://www.moneysavingexpert.com/reclaim/visa-mastercard-chargeback/

    I also think that Scotts should have refunded, since you sent them the money and they are the retailer here. And also because they didn't even bother to let you know about the supplier's liquidation. Very bad policy.

    Have a word with your card issuer, though - hope you manage to get your money back. I think I'd also be writing to Scotts CEO or head honcho or whatever they have - to complain about their disgraceful customer service.

    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • Grandmama
    Grandmama Posts: 148 Forumite
    Name Dropper First Post First Anniversary

    Thank you. Will do my best.

  • pollypenny
    pollypenny Posts: 29,393 Forumite
    Name Dropper Photogenic First Anniversary First Post
    I would have thought that your contract is with Scotts of Stowe, the same as a physical shop. 
    Member #14 of SKI-ers club

    Words, words, they're all we have to go by!.

    (Pity they are mangled by this autocorrect!)
  • Brie
    Brie Posts: 9,884 Forumite
    Photogenic First Post Name Dropper First Anniversary
    Your contract was with Scotts not the manufacturer.  So they should refund you for not supplying what you ordered.  If it was me and they said "X isn't available but Y which is very similar and the same value" I would likely be happy with that.  But they didn't.  So it's time to stomp your foot and demand your money back.
    "Never retract, never explain, never apologise; get things done and let them howl.”
  • Grandmama
    Grandmama Posts: 148 Forumite
    Name Dropper First Post First Anniversary
    Just been googling. It appears that Scotts of stow has gone into administration.!!  Bought out by the Wool over group. 
    Will have to take the loss. Fortunately my premium bonds win this month will cover my loss. But that's not.the point is it???
  • molerat
    molerat Posts: 31,803 Forumite
    Name Dropper Photogenic First Post First Anniversary
    edited 3 May 2023 at 8:50PM
    Still start the chargeback.  Non receipt of goods.
  • Belenus
    Belenus Posts: 2,548 Forumite
    First Anniversary Name Dropper First Post
    edited 4 May 2023 at 11:31AM
    Grandmama said:
    Just been googling. It appears that Scotts of stow has gone into administration.!!  Bought out by the Wool over group. 
    Will have to take the loss. Fortunately my premium bonds win this month will cover my loss. But that's not.the point is it???
    From google.

    Link.

    Today 10th March 2023, WoolOvers Group confirmed that it had acquired the business and assets of Scotts Limited

    I am not an expert but, if that is correct, then WoolOvers have also taken over the liabilities of Scotts and should refund your money.

    Try a chargeback anyway but also pursue WoolOvers.


    Good luck.

    A man walked into a car showroom.
    He said to the salesman, “My wife would like to talk to you about the Volkswagen Golf in the showroom window.”
    Salesman said, “We haven't got a Volkswagen Golf in the showroom window.”
    The man replied, “You have now mate".
  • molerat
    molerat Posts: 31,803 Forumite
    Name Dropper Photogenic First Post First Anniversary
    edited 4 May 2023 at 1:15PM
    Belenus said:
    Grandmama said:
    Just been googling. It appears that Scotts of stow has gone into administration.!!  Bought out by the Wool over group. 
    Will have to take the loss. Fortunately my premium bonds win this month will cover my loss. But that's not.the point is it???
    From google.

    Link.

    Today 10th March 2023, WoolOvers Group confirmed that it had acquired the business and assets of Scotts Limited

    I am not an expert but, if that is correct, then WoolOvers have also taken over the liabilities of Scotts and should refund your money.

    Try a chargeback anyway but also pursue WoolOvers.


    Good luck.

    Unlikely, it can take on the business and assets but not the liabilities.  They pay the administrators for the assets which absolves them from any liabilities, it is up to the administrators to dish out any pennies in the pound.


Meet your Ambassadors

Categories

  • All Categories
  • 343K Banking & Borrowing
  • 250K Reduce Debt & Boost Income
  • 449.6K Spending & Discounts
  • 235.1K Work, Benefits & Business
  • 607.8K Mortgages, Homes & Bills
  • 173K Life & Family
  • 247.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards