Specsavers

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SirFreddy
SirFreddy Posts: 36 Forumite
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edited 17 May 2023 at 4:25PM in Praise, vent & warnings
I had my eyes tested at Specsavers last Friday but didn't have time to select some new frames. So I went in today, saw some that I liked, 2 for £89.
When doing the paperwork the staff member said, That'll be £118 please Sir"

I replied that it clearly states 2 for £89, he told me "I was having a Distance glass and a Reading glass, £89 is for 2 the same."

There was no signage around the frames to state this, and I asked another shop member "where is the notice about lens's both being the same"
"Oh, we used to have a paper notice somewhere"
So I left the shop, and I may look at sending Specsavers an email.
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  • Doc_N
    Doc_N Posts: 8,291 Forumite
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    Specsavers are notorious for advertising what look like very low prices but having so many extras that you walk out having paid maybe two or three times what you expected to pay. 

    They claim that their pricing is clear and transparent - it's anything but!
  • luvchocolate
    luvchocolate Posts: 3,263 Forumite
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    Asda are very clear on their prices and a brilliant selection of frames 
  • oldagetraveller1
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    You didn't see that coming!
    I prefer to use a local independent place for my eye tests and specs. They have never tried to upsell anything. Plus their prices are not a rip off.
  • Doc_N
    Doc_N Posts: 8,291 Forumite
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    You didn't see that coming!
    I prefer to use a local independent place for my eye tests and specs. They have never tried to upsell anything. Plus their prices are not a rip off.
    Just out of curiosity, what do they currently charge for an eye test, and for frames+varifocals?
  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
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    Doc_N said:
    You didn't see that coming!
    I prefer to use a local independent place for my eye tests and specs. They have never tried to upsell anything. Plus their prices are not a rip off.
    Just out of curiosity, what do they currently charge for an eye test, and for frames+varifocals?
    https://www.specsavers.co.uk/help-and-faqs/how-much-is-an-eye-test

    Frames and varifocals, of course, vary - depending on which frames and which class of varifocal you want.

    https://www.specsavers.co.uk/glasses/glasses-lenses/varifocals
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
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    SirFreddy said:
    I had my eyes tested at Specsavers last Friday but didn't have time to select some new frames. So I went in today, saw some that I liked, 2 for £89.
    When doing the paperwork the staff member said, That'll be £118 please Sir"

    I replied that it clearly states 2 for £89, he told me "I was having a Distance glass and a Reading glass, £89 is for 2 the same."

    There was no signage around the frames to state this, and I asked another shop member "where is the notice about lens's both being the same"
    "Oh, we used to have a paper notice somewhere"
    So I left the shop, and I may look at sending Specsavers an email.
    Hi, I've been caught like that by Specsavers in the past, too. And I've often been in one of their stores when other customers have exclaimed about the prices they've been charged, too. It happened to me.

    '2 for 1', the ad says. But they don't say that it's just for single vision lenses.

    I have bifocals and they're always much more expensive. So disappointing.

    I transferred to Boots Opticians but sometimes had a similar wrangle with them. 

    You have to question everything at the outset and I'd often be saying 'yes but what is the actual price I'm going to be paying in the end? What is the total?'

    The good thing, I think, is that you can take your prescription to any optician but the bad thing is that opticians like Specsavers miss out a lot of the information they should include. And then they know that people will just pay up because they won't want to make a fuss and will just accept what they're told.

    Please do send them an email because the more people who complain, the better. I complained at the time of my 'big reveal' as I called it. And my daughter had a similar experience and also complained. We both received a standard 'very sorry you were not satisfied with your experience', etc. 

    We don't go there anymore. But independents aren't much better, in my own experience. You still have to make sure that they are not going to surprise you with add-ons and you still have to ask all the questions. It shouldn't be so difficult, or expensive, to obtain a new pair of specs!  
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • Doc_N
    Doc_N Posts: 8,291 Forumite
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    MalMonroe said:
    Doc_N said:
    You didn't see that coming!
    I prefer to use a local independent place for my eye tests and specs. They have never tried to upsell anything. Plus their prices are not a rip off.
    Just out of curiosity, what do they currently charge for an eye test, and for frames+varifocals?
    https://www.specsavers.co.uk/help-and-faqs/how-much-is-an-eye-test

    Frames and varifocals, of course, vary - depending on which frames and which class of varifocal you want.

    https://www.specsavers.co.uk/glasses/glasses-lenses/varifocals
    I know the Specsavers pricing structure - I was asking about the equivalent prices charged by independents.
  • sheramber
    sheramber Posts: 19,332 Forumite
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    My varifocals were £400 from an independent optician - second top quality of varifocals

    The frames cost £89.

    My next  pair were from Specsavers  £200 - second top quality varifocals.

    Frames cost £89

    Happy with both pairs- did not notice any difference in quality of lenses


  • elsien
    elsien Posts: 32,918 Forumite
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    Doc_N said:
    You didn't see that coming!
    I prefer to use a local independent place for my eye tests and specs. They have never tried to upsell anything. Plus their prices are not a rip off.
    Just out of curiosity, what do they currently charge for an eye test, and for frames+varifocals?
    Depends if you’re choosing designer frames or not.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
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