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BT Billing Errors & Inept Customer Service
This is a resume of my experience with BT - the full details are mind-numbingly painful, but I do have records of everything that transpired. In September 2020 my 18 month contract was incorrectly ended
after only 12 months (thought I wouldn't notice?) and they billed me £20.49 more than they should. What
followed were…
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Possible to get 'Freeview' type service through internet?
Hi all. Situation - our extension for Nan has just been built, and TV aerial point was installed where she wanted it. Now she wants her tele on the other side. No, she isn't going to have an aerial cable running along the new laminate floor, and no, we aren't going to start cutting in to the walls to lay a new cable -…
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Virgin Media TV downgrade confusion
I am trying to reduce the cost of our Virgin Media package. We have a customer loyalty reduction, but this is coming to an end in December. Probably the best way is to reduce the TV package as there is a lot of channels that never get used. The current TV package we are on is “Full House” which is an old package I think.…
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Sky HD tv box slow changing channles, lags and loses channel and slow for sound
Hi Since last night the sky bo has been playing up as above. We switched it off when we went to bed at 2am We rebooted the sky remote but probles still there Main problems, a very big lag for it to change channels almost a minute, then at times sign reading 'technical problem' and the sound is delayed when the channel…
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Anyone live in a cable only area use any other BB and Phone provider other than BT?
We are in a new house in a new estate which is cable only. The phone are BT Wireless Digital phones that hook to the wifi router with no phone points Im looking to switch from BT but Im wondering whether we even have any options Anyone live in a cable only area use any other BB and Phone provider other than BT?
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EE withdrawal of EE TV Services
Hi all, recently rec'd e mail from EE my package (mobile/Home broadband/EE TV) saying my contract has finished and the price woild go up by approx £12.00 a month. Went on line and foubd that for extra £2 a month from my old price could get quicker speed, but the application did not mention anything about the tv, I assumed…
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plusnet
hi all looking for some advice i am thinking of changing from EE fibre max -76mb to plusnet i was with plusnet 18 mths ago on the same fibre and had no probs for 2 yrs. i just changed for a better deal with ee now my contract is about up and offered again a better deal back with plusnet that ee cant match, my question is…
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New Netflix account
When I open up Netflix account, can I pay by Netflix voucher? Thanks
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Insurance for a phone on contract?
I just got a new iphone 11 with O2, it is on a 24 month contract and so if I get insurance with insurance2go is the phone covered as I don't technically own it yet? I just wonder, when they ask when did I buy the phone that I actually haven't yet.
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BT Hide New Price Hike
This is the first I have heard about this latest increase, CPI rate as well as an additional 3.9 percent.https://www.express.co.uk/life-style/science-technology/1333014/BT-price-rise-broadband-mobile-landline-billsThoughts please?
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LG smart TV
I bought the TV from Argos on 15 May 2020. On 15 September I returned from my daughter's to found picture not working properly. Argos told me to contact LG. LG say I have damaged it. Contacted CAB and was advised to send recorded delivery letter and email plus FB message to Argos giving them 14 days to reply. After…
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EE upgrade or additional line?
Hi I find myself frugal with spend for myself however there is always a conflict of interest when it comes to new tech. So if I can save in my mission to satisfy both instincts I have the following dilemma. I have been on a SIM only contract (20GB data that I share with my mum) for a couple of years now and would really…
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setting up internet in house with no phone number (yet)
Hello All, A friend is moving into a flat where there has not been a phone line set up previously. There are phone lines connected but it's a new build I think and doesn't yet have a phone number. How do they get this sorted out? I was going to recommend PlusNet for broadband and phone - can they just go direct to them and…
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Bundling Services
I am moving back to the UK after being away for a while and will be hopefully settling into my new home in the New Year, is bundling of everything mobile/internet/tv with a single provider a better deal than going for individual deals? I have a PAYG sim with Vodafone that I can keep topped up until I decide on the best way…
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Renewal of Sky T.V package
I am looking for some advice, I received a mail from Sky to renew my contract, with an offer £4 cheaper than my current contract. Strange I thought, but it is not a scam. On reading terms and conditions , Minimum term 18 months, sky can increase payment as and when they like, and if I try to break the contract I will be…
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Unable to cancel Sky subscription
Help needed please...my elderly uncle has severe alzheimer's with my auntie as his carer. They are currently paying over £100 a month for Sky and have been trying for months to cancel this as they do not get the benefit of plus can no longer afford it but as the contract is in my uncle's name Sky will not cancel this. Sky…
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I’m not sure if my ex partners contract is in my name
Hi, I was wondering if someone could help me, my ex partner has a contract but I’m not sure if it’s in my name, a payment has been coming out of my bank, but I have recently just spoken to him for him to change the payments to come out of his bank, now the payment has not been taken from my bank, so does that mean the…
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Sky charging for phone calls not made!
Sky are charging me for £132 of phone calls that I have not made. I reported the issue and Sky sent an Broadband engineer out 4 days later who said he wasn’t a telecommunications engineer, and did not check properly. After hours worth of phone calls and stress a month later Sky say I have to pay. I also believe a breach of…
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Fixed term contracts offered by SKY etc
Hi Ive just signed up to an 18 month fixed price contract with SKY saving me £15 a month for the same service. However the salesperson on the end of the phone explained that the price will probably go up during the 18 months? How can it be called an 18 month deal at a set price if the price can change,? Ive noticed that my…
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Sky or BT services?
Have been using Virgin for the last 9 years but im currently (fingers crossed) in the process of moving homes where there is no virgin service available. So my alternative now is either Sky or BT for both TV and broadband, am i right in saying for sky services (Tv is delivered by small satellite but the broadband is via…
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