BT line doesn't enter property - what to do?

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in Phones & TV
Hi,
hoping this is the right forum for this question.
I am trying to switch away from Virgin Media to a provider via Openreach (BT lines network).
However I have noticed that the line from the telephone pole that comes to the house is cut and hanging off.
Do I need to book a phone line engineer to sort this, or is it part of the "reconnection" ?
Please advise! Clock is ticking!
DtMSM
hoping this is the right forum for this question.
I am trying to switch away from Virgin Media to a provider via Openreach (BT lines network).
However I have noticed that the line from the telephone pole that comes to the house is cut and hanging off.
Do I need to book a phone line engineer to sort this, or is it part of the "reconnection" ?
Please advise! Clock is ticking!
DtMSM
Let me Google that for you...
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So, are you saying they will come to my house to test the line and resolve the problem at that time?
DtMSM
I don't suppose Vodafone broadband are going to install a BT master socket? What with them not being BT.
They are aware I need a "new line" so I guess they will sort this. But it is only a guess.
Just trying to get some further clarity, if anyone knows from experience.
Many thanks
If, however VF raise a ‘start’ order and you are told the line will just come into service ( even if you tell VF it can’t just start working ) then either OR will test the line and notice it tests incorrectly and send someone out, or VF will contact you ( text or email probably ) saying your line is now provided ( even though it isn’t ) and for you to contact them if it’s not working , they should then arrange for OR to visit, if that’s the case the date may slip....as there is no connection between VM and OR network , unless you want to keep the phone number , you could get the OR line in before ceasing the VM service, it doesn’t have to be the same date unless the existing phone number is requested to be ported to VF