Changing my telephone provider

lindanne1956

In Dec i changed from talk talk to bt phone and internet. On talking to bt regarding my new account i was informed that my last bill as in early termination from talk talk the bill would be paid by bt up to £300. Now i have had a message that they dont pay the bill the money is taken off my future bills with bt. I am now in debt of £193.00 to talk talk thanks to the person i spoke to on the phone that day. Please can someone advise me of where i should go with this now as i do not have £193.00 to pay and now talk talk are saying that they will add on extras for late payment. Had i know this was the case with bt i wouldnt have left talk talk in the beginning. Advice appreciated thank you 

Penguin_

What does your contract with BT state?

Penguin_

BTs website Ts&Cs state the following: send them a copy of your last bill, once they have received it & checked it they will add the credit to your account. It then goes on to say you will still have to pay the early termination charge but the credit on your account will result in lower monthly bills from BT.

littleboo

BT has no relationship with TT so cannot settle your bill for you.

iniltous

TBH, how did you think any arrangement like this would work, they are not going to send you a cheque , or clear your ‘balance’ with another company, that’s a sure fire way to be taken advantage of, they would be inundated with people with no intention of becoming a paying customer , just looking to rip off the company with such a foolish offer.
Crediting your ‘BT’ account with the amount you had to pay the old company is equitable...if someone doesn’t have the means to settle the outstanding balance with their old company , then this sort of arrangement isn't for them.
If you think you were misled, and they actually said they would settle your old providers bill directly or they would send you the funds for you to do it, then you would need proof , you could ask for the sales call to be listened to, but they probably do this many times a day, and are schooled in how ‘sell’ the product , saying ‘it’s like cash in the bank’, isn’t saying we will put cash in your bank.
I recon it’s almost certainly a case of you misunderstanding how they ‘pay’ the equivalent of your termination charges with a bill credit, any other method would be ( from the new company point of view ) , ridiculous .

macman

Why did you want to leave TT with such a long period apparently remaining on your minimum term contract?