Communal Sky systems

Spitfire1963

Hello everyone after some advice if possible. I live in flat which has a communal sky dish, recently I have routinely started losing the same channels on my sky+HD box, sky advised me to upgrade to sky Q, a technician visited and having been in the loft space reported that the dish itself is receiving the appropriate signals however somewhere within the communal wiring there is an issue that means the signal going into the sky Q communal box (previously installed by sky) is failing on too many channels making sky Q unusable. Sky say sorry cant help you need to contact the management company and arrange for them to fix it, the MC say nothing to do with us we're not paying for repairs that only benefit 1 leaseholder. I am left with sky+HD that keeps losing signal and no prospect of skyQ. Unless I fork out to repair the whole of the interior communal system which a local company have quoted as  circa £1700!   so I am paying sky monthly but not getting what I am paying for. Any advice would be greatly appreciated

Neil_Jones

Spitfire1963 said:

Hello everyone after some advice if possible. I live in flat which has a communal sky dish, recently I have routinely started losing the same channels on my sky+HD box, sky advised me to upgrade to sky Q, a technician visited and having been in the loft space reported that the dish itself is receiving the appropriate signals however somewhere within the communal wiring there is an issue that means the signal going into the sky Q communal box (previously installed by sky) is failing on too many channels making sky Q unusable. Sky say sorry cant help you need to contact the management company and arrange for them to fix it, the MC say nothing to do with us we're not paying for repairs that only benefit 1 leaseholder. I am left with sky+HD that keeps losing signal and no prospect of skyQ. Unless I fork out to repair the whole of the interior communal system which a local company have quoted as  circa £1700!   so I am paying sky monthly but not getting what I am paying for. Any advice would be greatly appreciated

If its the responsibility of the management company to fix it then its up to them to fix it.

Check with some neighbours who also use the satellite TV dish in their flat and see if they have issues.  If the issues occur in most flats you have more to lean on to go back to the management with.  If its purely isolated to you then that's a different issue.  need to find out how widespread the issue is.

If you have to access (or you can beg, borrow or steal so to speak) another satellite receiver system (or another Sky box), swap it out and see if the issue continues.  If it doesn't, the fault is with your first box.

Note that if you're Sky VIP of a suitable standard you get Sky Go that you can use in the meantime.

Spitfire1963

Thank you Neil_Jones very much appreciated