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Catch-Up becoming unusable
Having just bought a new PVR to replace the old one which broke, I now find I'm having to separately register for each catch-up like iPlayer, itvHub and so on. It's aggravating enough to go through the rigmarole to register : you have to give intrusive information (I just lie and tell them rubbish - why on earth do they…
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Cannot go ex-directory
I've changed landline/broadband suppliers many times and have always been ex-directory. Since joining Vodafone broadband in early September, my details have been included in the BT directory and via directory enquiries. I specified when ordering that I wanted to be ex-directory, and also checked with Vodafone's customer…
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Any way round paying off BT for remainder of contract?
Just called BT as I'm moving in a couple of weeks. I was buying a place, but that has fallen through, so now staying with a friend for a while. She has Broadband service so was planning to use hers until I find another place. Previous discussions with BT were around moving the service to my new house, but in my new…
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Letter from Bw Legal re Talk Talk Debt
I've received a letter from BW Legal in relation to a debt to TalkTalk in 2011. They are threatening a CCJ. There are lots of threads in relation to BW Legal and parking fines but can't find any threads for TalkTalk debt. I believe they have sent the letter to the wrong person as it is not my debt - what should I do?…
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BT8500 Base Unit Fail
Woken this morning by my handsets all unable to contact base unit. The base unit appears to be dead - no mains light, - tried another socket (that is live). Is this likely to be the base unit itself or the mains adaptor ?
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Sky Protect
Reckon that the number of people taking up Sky Q ("free" maintenance) must be starting to bite with "Sky Protect" (aka D & G ). I've had 2 phone calls since Friday, plus a letter this am, all assuring me that my Sky warranty has come to an end (on a 3.5 yr old HD box -I DON'T THINK SO:rotfl:) Don't know if its a new thing…
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NowTV broadband and calls
I signed up earlier this year for NowTV broadband and calls and I pay extra per month for anytime calls. I looked at my bill for this month and discovered that some calls were being charged as extras. On investigation, it appears that NowTV consider 0845 and 0870 as premium and charge 15 pence per minute. Whichever phone…
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NowTV white boxes no longer compatible
I was horrified this weekend when went to use my white NowTV box to receive the message “no longer compatible”. With no warning, their white boxes no longer allow you to access ANY content, whether that be a NowTV pass you have already paid for or free catch up services like BBC iplayer. Has anyone else had this problem?…
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TV Licence Direct Debits
Hi everyone. My 76 year old mother is in the position of having to pay for her TV licence this year...grudgingly! We tried to set up a direct debit online but she received a letter saying there was a problem and they needed a form filled in. She sent this away but got a second letter saying problem again no direct debit…
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Tv licence
Hi to the knowledgable, My question is. We use Netflix, utube and amazon prime video for our viewing. We got rid of sky and now tv, and have no ariels in any of our tvs to be able to receive any live broadcasts. So can we stop paying our TV licence? All our viewing is on demand and have no use for live TV.
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TV License for granny annex
Our family house has two entrances, we ourselves call it number eg 60A. Now it's not officially separate, it's not listed on anything as a separate dwelling. It has no separate gas, electric water etc. It's sort of like a granny annex. It's a semi, the garage has a room in it. For postal letters we just gave it a…
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Opening Voicenote.Number/ Name not recognised
I am computer illiterate. Technology has passed me by. I have just received a voice note from someone I do not recognise, with a number and name I don't recognise. Am I safe to open up the voice note to see what it's about or is it likely to have some sort of virus/ malware attached? Or be fishing for something?
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Plusnet: Terrible Service after unilaterally changing landline number
I am a carer for my parent who has had the same phone number since 1977. All our documentation etc has always had the same phone number. We are used to changing internet/phone providers, including to and from Plusnet, and the landline number has always been the same. This time we changed from another provider to Plusnet…
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Phone repairer damaged mobile
Has anyone had issues with a mobile phone repair company called ELECTRONIC PARTNERS? I submitted my mother’s ageing but otherwise excellent condition Galaxy Note 5 for a replacement battery as they had given a reasonable quote. They submitted a condition report that confirmed it was in good condition with no damage. Some…
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How do I record programs?
Not being very tech savvy I just want someone to confirm my thoughts......We have the freeview channels on our TV, no extra boxes or dishes, I see there are HUMAX recorder boxes available so do I simply plug it in through the aerial lead and away to record? Just want to be sure before I spend the money
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Now TV Customer Service "Experience"
Just a heads up regarding my customer service experience with NowTV Generated £37.50 worth of credit via Tesco Clubcard Boost & spent approx £36.99 on a 30 Day Sky Sports Pack + HD Boost on 9th Aug NowTV took a credit card payment of £34.99 on 9th Sep (without my authorisation) for a further 30 days contract When I…
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NOW-TV from two homes
F-i-L has Now TV and is currently paying for Sky Sports from them - he also has the 'boost' package which says you can "Watch on up to 3 devices at the same time in full HD and surround sound." Can I watch it at my house (different ISP) without causing him any issues - I've tried the FAQ's who don't specify 'different…
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Virgin Media in the wrong
So I moved house a few years ago, refused to pay the remainder of my VM contract as THEY could not supply their service in my new property. I think they are now being investigated by OFCOM regarding this practice. Anyway, I've got on to CISAS about them and Virgin have agreed to pay me £300. I've chased and chased this…
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Dodgy Virgin Media email?
Does anyone with Virgin Media receive emails telling you that you can view a usage statement? I don’t have their mobile phone services, just their fibre and TV but I’ve had a couple of emails from the address below, would anyone know if it is genuine please? email@em.virginmedia.com Me and my silly fingers accidentally…
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Netflix BOGOF
Can anyone
help please, MSE are
saying Netflix are offering this deal. (Netflix BOGOF – pay for one
month, get one month free (newbies only) When I go to
the website, I find no mention of this offer when I start a sign up? I will say,
some years back I had a free month with Netflix when it used to be available
but that was…
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