Sky Broadband Switch Claim 11 January 2021 at 9:18AM in Phones & TV 1 reply 128 views

trish-o

Hi
Has anyone else had issued with claiming broadband switch credit from Sky?  I repeatedly attempted to contact them within the 90-day timeframe but was told that due to Covid redeployment of Switch Squad staff a note would be put on my file to confirm I had attempted to update them.  They are now refusing my reimbursement due to my delay in contacting them!  When I send explanation emails I just receive a generic "out of 90-day" response.

 Thanks, Trish

callum5

Hi

Are you talking about the credit Sky will give you if you have to pay cancellation fees to your old provider?

Thanks