Having Sky installed?

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Brewer20
Brewer20 Posts: 395 Forumite
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edited 19 February 2021 at 12:44PM in Phones & TV
Recently had Sky installed, just the dish and Q box at present, my BB and phone line follows next week.
For info really for anyone considering this during lockdown and the current restrictions. The engineer/installer turned up and told us he won't be entering the building today, not allowed. Now I'd already have an email and text to say this, so was informed prior to the install. Sky didn't actually point out this fact (certainly not obvious to me) at the time of making the appointment to install. They told me to clear a way for the engineer to gain access to the rear of my TV and area they need to get to.
Anyways it could be so difficult if they need to actually drill a hole through the wall to pass the cable through, yes it was for me me but solved. The engineer said I need to access you room and drill from the inside to the outside, I can't do it from the outside to the inside. His explanation I understood, various reasons like checking on where cables run and of course blowing you plaster off by the drill bit coming through. I ended up drilling my own hole whilst he installed the dish, once he'd done that he could poke the cable through, job done. Also they need to set your box up from an open window as they again can't come into the property. Easy enough in my case the TV was next to the window.
So what happens if there's no hole to get the cable through after they've fitted the dish? Well he told me, I'll just coil the cable up and leave it and you'll have to make another appointment to let me finish the job, when Covid restrictions are eased.
Just a heads up if you are thinking of having Sky installed and drilling is necessary.
I may have the same problem next Tuesday, Openreach are installing a new line, I've got my drill ready.😄

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  • flashg67
    flashg67 Posts: 4,007 Forumite
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    Luckily I had a hole to use. He let me uncoil the coax and pass it back outside for him to fit the ends... sorted!
  • hareng
    hareng Posts: 581 Forumite
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    Luckily i didnt pull a fast one i routed the cabling, hidden around the property, under floor boards and down walls. They said i could retain my 80 dish. Installers turned up whipped better dish off and put the smaller dish up using my T&K and cabling, nice easy quick job gone within 10 mins.
  • Brewer21
    Brewer21 Posts: 352 Forumite
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    Brewer20 said:
    Recently had Sky installed, just the dish and Q box at present, my BB and phone line follows next week.
    For info really for anyone considering this during lockdown and the current restrictions. The engineer/installer turned up and told us he won't be entering the building today, not allowed. Now I'd already have an email and text to say this, so was informed prior to the install. Sky didn't actually point out this fact (certainly not obvious to me) at the time of making the appointment to install. They told me to clear a way for the engineer to gain access to the rear of my TV and area they need to get to.
    Anyways it could be so difficult if they need to actually drill a hole through the wall to pass the cable through, yes it was for me me but solved. The engineer said I need to access you room and drill from the inside to the outside, I can't do it from the outside to the inside. His explanation I understood, various reasons like checking on where cables run and of course blowing you plaster off by the drill bit coming through. I ended up drilling my own hole whilst he installed the dish, once he'd done that he could poke the cable through, job done. Also they need to set your box up from an open window as they again can't come into the property. Easy enough in my case the TV was next to the window.
    So what happens if there's no hole to get the cable through after they've fitted the dish? Well he told me, I'll just coil the cable up and leave it and you'll have to make another appointment to let me finish the job, when Covid restrictions are eased.
    Just a heads up if you are thinking of having Sky installed and drilling is necessary.
    I may have the same problem next Tuesday, Openreach are installing a new line, I've got my drill ready.😄
    Had the phone line reactived and BB installation done this week, all good and up and running.
    The engineer, not Openreach but a contractor did the job, entered the house to drill the necessary hole so not so strict with them. He even set my broadband up (connected up)  something he's not supposed to as it was just a visit to get the line working and test it.
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