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Landline UK call cost reduction
Hi, I am wondering whether there are any predial services to reduce the cost from a UK landline to another UK landline. I am wondering because there seem to be loads of international predial services that reduce the cost to far less than I currently pay for UK calls with Virgin but this would also be true for BT landlines.
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Leaving Talk Talk
I decided to leave Talk Talk as there was a price increase per month (£24.95 to £27.50) and my contract was ending Nov 8th (2021). That's the date when payment is due for November (I am fully paid up to that date). When I received notification from Talk Talk of the price increase, mysteriously my broadband signal began…
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Still get bills from vigin despite leaving over 2 months ago
I left virgin over 2 months ago as I was sick of chappy service and even worse "customer service " and I use that term very loosely as it is non existent! Despite this they are still sending me bills, There is no way to email or contact a real person and I refuse to spend any money in phone calls to understand why they are…
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Virgin Media Woes!
Evening Money Savers! We have used virgin broadband for years and recently we added a TV contract - we were told it would be £65 per month then we got the confirmation and it said £70. We called up and asked them and they refused to put it back down to £65 so we raised a complaint. We were told that it would go to £65 and…
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“Unlimited” calls aren’t!
I recently signed up to a virtual landline package, as my partner is deployed and it’s significantly cheaper for him to call a landline than a mobile. Today I had a request to top up the account, as apparently the “introductory” £5 credit was almost gone. I was a bit perplexed as I was of the understanding incoming calls…
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Sky account
Please could some one tell me the phone number for sky uk customer accounts . I got through to a call centre but the agent had a foreign accent, and I had a problem understanding them. the reason I want to them phone is , I got a email saying my tv contract was ending but the date on my contract says 24/ 12/ 21
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Landline and TV recording questions
Hello, I'm sorting out my broadband/phone/TV as my current contract with TalkTalk for all three is up. However, I've never done this before! (Soon to be ex husband used to do it) I have a couple of questions which I was wondering if anyone could share their opinion on. Firstly - is a landline still necessary? Being on my…
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Landline phone number porting
I've recently left Sky phone line and BB and had FTTP installed, and so want to port the old landline number across to VOIP. As the sky contract expired, the number is now inactive, and cannot be ported until reactivated. Does anyone know if there is any way of doing this without being charged? I've found a rolling monthly…
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Now TV Broadband Renewal
I have received email from Now TV regarding my options as I approach the end of my 12 month broadband contract. I currently pay £23 per month for 36mbs fibre m, landline and anytime call package. There renewal offer is a new 12 month contract at £31 a month for 12 months, or a 30 day rolling contract at £23 per month with…
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Virgin Media Failed to Notify me of "New" Contract
Early last month, I was talking to Virgin about getting access to more of the music channels and, to cut a long story short, the person I was speaking to managed to do it by apparently applying his "personal" discount to enable him to add the channels. What he failed to tell me is that it would mean a brand new 18 month…
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Virgin Media - Cancelling email address & appalling customer service
On Monday, my Virgin email address suddenly stopped working (I use it via Mac Mail on a Macbook pro). I was also unable to access Virgin webmail. My only resource was to tweet them. They eventually acknowledged a problem with certain email suffixes. I thought it would be resolved overnight, these things usually are.…
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BT cant provide services at new address, what are my rights for termination fees
The builder at my new address doesn't give BT the rights to the estate and so I am unable to get broadband with them at the new address. I am about 12 months into a 2 year contract so concerned about the fees to cancel and as I am unable to get their services at the new address this seems unfair. Does anyone know my rights…
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Free early termination?
So let's say I am in a middle of my contract, but I want to cancel it. Obviously, early termination fee will apply. However, instead of cancelling the old contract, I sign a new, upgraded one with the same provider, and effectively, the old one get cancelled automatically. A new contract always comes with a cooling-off…
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Upset with TV Licensing - Should have been new licence.
My TV Licence had expired at the end of July, when I was away just before that and returned recently. I did not tell them that I would not be needing a licence. Today I went to purchase a new TV Licence (not renewal) as I did not want to pay for the full previous two months when I did not need one. However the new licence…
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Sky
What is the difference between sky TV and sky Q?
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Sky Overcharging on an obsolete package
I have been with sky for 12 years, and mostly on a basic package. During Lockdown, my monthly bill went up to £109 a month. I phoned and was told the 2 packages I was on were obsolete. I have been paying over £100 for years. I was offered a new package, new sky Q box, and new router for £39 a month saving £70. I was told…
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Should I follow up my complaint with Sky?
Sorry this is a bit of a long one. I placed a cancellation with Sky on 17th August, agreed twice to it on the phone and also received an email confirming the cancellation. I got in touch with Sky on Tues originally to enquire if there was any deals before my cancellation fully processed. The agent advised me that there was…
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Nothing Personal Online !!!
Hi. An OAP Friend of mine, joined a Mobile Phone Network,some years ago ,(Landline Phone Conversation) . To her Surprise, recently,she Tried to Change her Plan,Only to be told in no Uncertain Terms-(Live Chat)-Had to be Abandoned ,as her one Finger Typing couldn't keep up with the Respondent- All Plan changes (All Changes…
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Haggle with BT
Thank you for the tips-just saved £150 a year (until they increase prices !)-really helpful and glad I made the phone call.
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TV Licence Refund
Hi all, I cancelled my TV licence on 6th Sept - phoned TVL up and the chap I spoke to was very helpful and cancelled the licence there and then, stating there was nothing more for me to do except to fill out the Refund Form and send it in, he did tell me sending via email was absolutely fine. So I did this and sent it the…
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