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Parents Sky/broadband/phone package
I’ve just started to help my elderly parents review their monthly bills in light of the increase in various costs. I have discovered that they took out a Sky package back in 2012 and have never spoken to anyone about it since and it is currently costing them over £100 a month. I have created a log in for them to see what…
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NowTV international call rate massive increase from 1 May 2022
There is going to be a massive hike on international call rates i.e. Europe from the 1st of May - no apology for the increase just a message stating these are the new rates is there anything we can do? My mother calls Ireland which at the moment costs 2p per minute this is being increased to 19p per minute…
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Virgin WiFi problem
My dad had a new Hub 3 last week and signed up to M350. He has an orange light on the router, which is located in the bedroom next to the PC. I ran a speed test on the PC and got 25MB! I connected via Ethernet and immediately got 360MB. However, in the lounge directly below the router, we can only get 20-30MB on the laptop…
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Digital Landline - unlimited calls - Home
Hi, I will be receiving W53P Yealink phone with base this week. As I'm on FTTP, I have no analogue landline but would like to have a landline number (handy with few things and wife would like one). Ideally with unlimited calls and local area code number. I've been googling few things, SIP lines, VOIP lines, digital lines,…
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Currently pay what should we be aiming for ?
This is what we currently pay and due to end TV * Sky signature - £22 * Ultimate TV Add on - £5 * Sky Kids - £3 * Sky Sports complete pack - £16 * Sky Cinema - £6.60 * Sky Sports HD £2 * Multiscreen - £9 * Ultra HD - Free TOTAL £67.80 Broadband and Talk * Sky Wifi - Free * Sky broadband Fast £19 * Sky Talk Internet Calls -…
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Contract length
Currently have contract with Virgin Media -broadband, tv and home phone. Contract up in July 2022. Unless I sign new contract for 18 months will rise to £87.50 monthly minimm Currently in the process of moving in with partner and will be done by end of year , she has SKY so no need to transfer Any body aware of any good…
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Voice Bridge - answering landline calls on my mobile phone?
I would like to be able to do the above and gather a voice bridge is the answer. I would be interested to hear from anyone who has managed to do this successful with any tips, advice etc. I can't find any voice bridges currently available for sale online so wonder if the firm who sold them has gone bust? Thanks.
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Alternatives for 3 in France?
As the title says myself and my bf will be in France for a few weeks this summer, I pay for both our 3 pay monthly rolling contracts (20gig and 10gig) however with the £2 a day charge the cost would be huge for us to use our phones for the usual (I use mine as a sat nav/maps/gathering information etc) also I need to be…
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BT Digital Voice Switchover
Hi Folks, I've received notification from BT that I will be transferred over to Digital voice for my landline, this will render my home alarm calling feature dead unless I pay £300. Looking around I can save about that amount by switching to Sky Ultrafast Plus + so can I use the fact that BT are changing my service as…
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Complaining to CISAS
So long story short - I have an outstanding Virgin Media complaint first raised on the 24th February. Since then I have at least 3 other things go wrong, every time I try and log them, the agents unhelpfully dismiss the reasons with no explanation. I've been promised phone calls back by floor managers and asked numerous…
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BT Price Increases Mid Contract 9.3%
I have just been told by BT that my internet broadband bill will go up by CPI (5.4%) plus 3.9%. That’s 9.3% increase in my broadband bill mid contract. Possibly at a stretch I can understand the CPI but where does this random extra 3.9 % come from.?
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Virgin Media Customer Service
We renewed our contract with VM in November last year and every month since they have overcharged us on our monthly bill. I am deaf and cannot all them but have made contact via WhatsApp, online chat, Twitter each advisor has assured me the problem has been rectified but the next bill is wrong again. I have lodged two…
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Virgin package
I have Virgin internet, TV and phone that are all out of contract and am paying about £77 a month. I only watch the basic tv channels, BBC etc. We have a new broadband provider in my area. My question is. What would happen to my TV viewing if I switch? I also have Netflix and Amazon Prime.
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Sky Increase 2 weeks into contract
Hi hoping for some advice - Or even just having a rant… New Sky package signed up on 6/3 with installation for 19/3. Package includes: Sky Signature Ultimate TV add on Sky HD Sky Superfast Broadband Was told this would cost £43.20 on the first bill excluding Installation costs a month and then an increase in April to…
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Inflation increases in April - Timing when to regenotiate contracts for Mobile/Sky etc?
Firstly apologies, I tried looking but I couldn't find the answer, although I'm sure it's here somewhere! (Makes me wonder if my question is a little moot!) But my question is with the inflation indexed increases in all bills come April(?), when is the best time to renegotiate with our mobile/tv/broadband providers? And…
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EE Data Breach
Hi All, Looking for some advice for my sister. A few days ago a delivery service delivered a package to her house, some time later someone else shows up claiming to be from the same delivery company explaining that the package had been delivered to her by mistake, my sister didn't question the delivery guy and handed over…
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Help! Being Charged For Things I Haven't had in 10+ Years!
Hi everyone, the situation is this. Phones4U sold me a phone when I was a teenager of about 16 that came with phone insurance. I am now 29, and they went bust long ago. With that phone came an insurance policy, that i cancelled YEARS AGO when I was with HSBC. Some years later (still early 20s at this point) I discovered…
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Policy Admin Services Phones 4U - 17 years of direct debits without knowing about the policy
We have just discovered that a direct debit we thought related to our endowment/mortgage showing "policy admin services' is actually a mobile phone insurance policy for a mobile supposedly purchased in 2004 - 17 years ago. We dont have any knowledge of the policy or content and only recently recieved the first and only…
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virgin
Could anyone assist. I didn't realise until someone said. I have been with Virgin for years. I pay 80 plus for tv phone etc. Our internet went really bad for about 1 month. I rang them and they said we can improve your internet if you sign up to another contract. I just said yes. But, 1. I should have said, I am paying…
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Advice on moving from Virgin and service availability
hi i currently live in a flat which has Virgin fibre optic cables and i have always been on Virgin Media, having previously heard someone say there is no Sky dish in the block (though i have never confirmed this). There is a phone line and a seperate Virgin media box where the internet/tv cables get plugged into. The a TV…
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