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BT Price Increases Mid Contract 9.3%
I have just been told by BT that my internet broadband bill will go up by CPI (5.4%) plus 3.9%. That’s 9.3% increase in my broadband bill mid contract. Possibly at a stretch I can understand the CPI but where does this random extra 3.9 % come from.?
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Virgin Media Customer Service
We renewed our contract with VM in November last year and every month since they have overcharged us on our monthly bill. I am deaf and cannot all them but have made contact via WhatsApp, online chat, Twitter each advisor has assured me the problem has been rectified but the next bill is wrong again. I have lodged two…
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Virgin package
I have Virgin internet, TV and phone that are all out of contract and am paying about £77 a month. I only watch the basic tv channels, BBC etc. We have a new broadband provider in my area. My question is. What would happen to my TV viewing if I switch? I also have Netflix and Amazon Prime.
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Sky Increase 2 weeks into contract
Hi hoping for some advice - Or even just having a rant… New Sky package signed up on 6/3 with installation for 19/3. Package includes: Sky Signature Ultimate TV add on Sky HD Sky Superfast Broadband Was told this would cost £43.20 on the first bill excluding Installation costs a month and then an increase in April to…
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Inflation increases in April - Timing when to regenotiate contracts for Mobile/Sky etc?
Firstly apologies, I tried looking but I couldn't find the answer, although I'm sure it's here somewhere! (Makes me wonder if my question is a little moot!) But my question is with the inflation indexed increases in all bills come April(?), when is the best time to renegotiate with our mobile/tv/broadband providers? And…
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EE Data Breach
Hi All, Looking for some advice for my sister. A few days ago a delivery service delivered a package to her house, some time later someone else shows up claiming to be from the same delivery company explaining that the package had been delivered to her by mistake, my sister didn't question the delivery guy and handed over…
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Help! Being Charged For Things I Haven't had in 10+ Years!
Hi everyone, the situation is this. Phones4U sold me a phone when I was a teenager of about 16 that came with phone insurance. I am now 29, and they went bust long ago. With that phone came an insurance policy, that i cancelled YEARS AGO when I was with HSBC. Some years later (still early 20s at this point) I discovered…
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Policy Admin Services Phones 4U - 17 years of direct debits without knowing about the policy
We have just discovered that a direct debit we thought related to our endowment/mortgage showing "policy admin services' is actually a mobile phone insurance policy for a mobile supposedly purchased in 2004 - 17 years ago. We dont have any knowledge of the policy or content and only recently recieved the first and only…
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virgin
Could anyone assist. I didn't realise until someone said. I have been with Virgin for years. I pay 80 plus for tv phone etc. Our internet went really bad for about 1 month. I rang them and they said we can improve your internet if you sign up to another contract. I just said yes. But, 1. I should have said, I am paying…
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Advice on moving from Virgin and service availability
hi i currently live in a flat which has Virgin fibre optic cables and i have always been on Virgin Media, having previously heard someone say there is no Sky dish in the block (though i have never confirmed this). There is a phone line and a seperate Virgin media box where the internet/tv cables get plugged into. The a TV…
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High cost for Telephone only accounts
My 98 year old Mother lives on her own and has a BT phone only account which she is paying far more for than a WIFI account. She is unable to use mobile let alone use WIFI but her telephone is her lifeline and is linked to a security button she carries around her neck. I want all telephone companies to give these elderly…
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Sky TV Bill Increases
We are coming up to the end of our contract with Sky and I'm looking for some advice on how to go forward from here. We are currently paying £78/month for SkyTV and Broadband/home phone. Our package includes Sky Signature (£11), Ultimate TV Addon (£5), Sky Cinema (£9), SkyHD (£7), Multiscreen (£11), UltraHD (free). The…
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EE Default
back in 2018 I went to prison . I wrote to EE in Feb 2018 from prison informing them about my situation and I want them to place my account on hold. EE received the letter Jan 19. unknown to me EE had placed a default on my credit file. I tried to resolve the dispute with EE to no avail , I went to the ombudsman , gave…
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Trying to do the math around a new Tesco Mobile contract vs staying with EE and buying the handset.
Hello All, I'm trying to figure out whether it would be better for me financially in the long run to move to Tesco mobile from EE on a new contract in order to get the handset that I am after, or to stay with EE, purchase the handset outright and downgrade the airtime/data contract with them. It's highly likely that I am…
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Sky disconnect phone number?
Can anyone tell me the phone number for Sky disconnect please. Tried several numbers and can’t find anyone to talk to or answer the B phone. I am disabled and it’s so frustrating. If anyone can help I would be most grateful …I need to reduce my bill and am hoping to get a discount . Thanks very much.
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Sky TV. Is it worth cancelling and then start as a new customer
We've been with Sky tv ever since it first arrived I think. We have moved house 4 times since. We've got discounts but the bill per month is close to 100 and expected to increase by about 9 pounds. What if I was to give them cancellation notice and my wife who has her own bank account etc bought Sky TV services as a new…
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Any providers left that allow free data roaming?
I've been on a Three Advanced sim for years, typically paying between £7 and £10/month for unlimited calls, texts, and between 8 and 12GB of data a month depending on contract, which included roaming in most countries, particularly in the EU and USA where I've used it quite a bit over the years. However, this is coming to…
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Early termination fee from BT
I rang about a SIM only deal from BT as my old phone deal with handset was old and had bought a handset. I was also asked if I'd like a new deal on the broadband, I did explain we were selling the house but told I could take the deal with me. I am now homeless and being charged £591.98 for early termination fee. Can I…
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Rogue calls to 123 from my BT landline
I checked my BT bill today and noticed 3 calls of 1 second to 123 (the speaking clock apparently). They were made on a day when we were away so I knew we couldn't have made them. I contacted BT and they refunded the money - £1.50. After I called them I searched to see if it had happened to anyone else. Apparently it's been…
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How to cancel and contact sky
I use my father’s sky account and have for a few years as he had a good deal and I lived at home with my parents and my daughter, they now live in America and I carried on with his account as easier than cancelling and starting again. It is in his name but my email and my address. My question is how do I cancel this…
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