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BT Broadband - Do they have a "win back" team?
chib
Posts: 537 Forumite
in Phones & TV
We've reached the end of our 24M contract with BT. We paid £34.99 at the start for Fibre 100 and now pay £39.xx due to the RPI increases.
New customers are getting Fibre 500 for £30.99 a month but the best they will offer me is the Fibre 100 for £34.99 again. I called to cancel, they wouldn't budge and said if I found a better deal elsewhere to transfer my number so there is no loss of service.
I signed up to Vodafone Full Fibre 500 at £35 a month over 24M which is a better deal. I was quite happy with BT though and if they offered me the same Fibre 500 for £35 I'd stay. Do they have a "win back" team that may give me a call?
New customers are getting Fibre 500 for £30.99 a month but the best they will offer me is the Fibre 100 for £34.99 again. I called to cancel, they wouldn't budge and said if I found a better deal elsewhere to transfer my number so there is no loss of service.
I signed up to Vodafone Full Fibre 500 at £35 a month over 24M which is a better deal. I was quite happy with BT though and if they offered me the same Fibre 500 for £35 I'd stay. Do they have a "win back" team that may give me a call?
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Comments
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That's what retentions is for when you phone up. They may contact you but more likely probably won't. Their loss.
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When i use to manage a BT account for my parents when I cancelled and ported the number away I never had any contact from BT to try and get me to stay during the period after speaking with their inbound retentions.0
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It was the same for me earlier this year when my contract expired. BT offered a silly price to renew and wouldn't budge so I went with Vodafone and saved £30 a monthNever under estimate the power of stupid people in large numbers1
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