Switching services to start a new Contract

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Hi,

I recently moved home and didn't realise BT would auto-extend the phone contract till it was too late to cancel within the cooling-off period.

My question is, can I switch my service with BT to start a new 24-month contract, then cancel within the cooling-off period of the new contract so I can leave without any penalties?

Thanks,


Comments

  • 400ixl
    400ixl Posts: 2,926 Forumite
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    There is no cooling off period on contract renewals as far as I am aware.
  • Captain89
    Captain89 Posts: 113 Forumite
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    400ixl said:
    There is no cooling off period on contract renewals as far as I am aware.
    That's a shame. Thanks.
  • HillStreetBlues
    HillStreetBlues Posts: 3,290 Forumite
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    edited 13 October 2022 at 11:07PM
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    The new phone contract with BT was for 12 months?
    Let's Be Careful Out There
  • Captain89
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    The new phone contract with BT was for 12 months?
    Yeah apparently just the phone contract gets renewed for 12 months but that means you can't leave.
  • southsidergs
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    The new phone contract with BT was for 12 months?
    It's standard, you move house so a line needs to be rented with a 12 month minimum term

    OP, on renewals the 14 days mean you go back to your original contract not cancel the service so no it can't be done
  • JSmithy45AD
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    The new phone contract with BT was for 12 months?
    It's standard, you move house so a line needs to be rented with a 12 month minimum term

    OP, on renewals the 14 days mean you go back to your original contract not cancel the service so no it can't be done
    Standard with BT, Sky and (I think) NowTV don't, they just transfer the service.
  • iniltous
    iniltous Posts: 3,137 Forumite
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    edited 18 October 2022 at 7:55PM
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    TBH , it would be ludicrous if to get out of a contract all you had to do was take out a new contract or extend the existing contract  ( the one you are trying to get out of ) then cancel the the ‘new’ deal within the cooling off period , we are all for consumer rights , but that would be taking the ****, there effectively wouldn’t be any contractual obligations anymore if it were possible to do that.
    FWIW , if you take a ‘new’ deal and cancel it within the cooling off period , it’s as if that ‘deal’ never existed, so the T&C’s of the original or previous ‘deal’ are reapplied, so if that meant a you were in a new minimum term with ETC to cancel , then that’s the conditions you would be reapplied.
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