Switching services to start a new Contract 13 October 2022 at 8:35PM in Phones & TV 7 replies 122 views

Captain89

Hi,

I recently moved home and didn't realise BT would auto-extend the phone contract till it was too late to cancel within the cooling-off period.

My question is, can I switch my service with BT to start a new 24-month contract, then cancel within the cooling-off period of the new contract so I can leave without any penalties?

Thanks,

400ixl

There is no cooling off period on contract renewals as far as I am aware.

Captain89

400ixl said:

There is no cooling off period on contract renewals as far as I am aware.

That's a shame. Thanks.

HillStreetBlues

The new phone contract with BT was for 12 months?

Captain89

HillStreetBlues said:

The new phone contract with BT was for 12 months?

Yeah apparently just the phone contract gets renewed for 12 months but that means you can't leave.

southsidergs

HillStreetBlues said:

The new phone contract with BT was for 12 months?

It's standard, you move house so a line needs to be rented with a 12 month minimum term

OP, on renewals the 14 days mean you go back to your original contract not cancel the service so no it can't be done

JSmithy45AD

southsidergs said:

HillStreetBlues said:

The new phone contract with BT was for 12 months?

It's standard, you move house so a line needs to be rented with a 12 month minimum term

OP, on renewals the 14 days mean you go back to your original contract not cancel the service so no it can't be done

Standard with BT, Sky and (I think) NowTV don't, they just transfer the service.

iniltous

TBH , it would be ludicrous if to get out of a contract all you had to do was take out a new contract or extend the existing contract  ( the one you are trying to get out of ) then cancel the the ‘new’ deal within the cooling off period , we are all for consumer rights , but that would be taking the ****, there effectively wouldn’t be any contractual obligations anymore if it were possible to do that.
FWIW , if you take a ‘new’ deal and cancel it within the cooling off period , it’s as if that ‘deal’ never existed, so the T&C’s of the original or previous ‘deal’ are reapplied, so if that meant a you were in a new minimum term with ETC to cancel , then that’s the conditions you would be reapplied.