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Mobiles

Need help choosing the best value contract, SIM-only deal or PAYG?

What does cumulative mean on a Vodafone Spanish data sim bundle
Hi, We are going on holiday for two weeks and I want to buy a Vodafone data card/sim to make sure we have access to the web etc. On their website there is a package that is XXL 400gb but it says cumulative by it. Can someone out there tell us what that means please. Does it mean we actually have 400gb at our disposal or…
SPUSU - WARNING!
I ported my number across to Spusu from Lebara as Lebara uses the Vodafone network and the 5g coverage is almost non existent. Seeing as Spusu run on EE, which I've never had a problem with in all the years I've used MVNOs, I thought it was a good move. How wrong I could be! Porting was smooth, no issues. The problem began…
Are new Sky Mobile SIM only contracts subject to an annual price rise?
Looking for SIM only options that use the O2 network and am trying to clarify whether Sky Mobile increase their price annually during a new contract. I know with other providers you either are shown a fixed price with no price rise (e.g. Lebara) or as per the new Ofcom regulations, get shown a contract price with set price…
Email address for ID Mobile?
Does anyone have an email for ID mobile complaints? Because I've just spent the morning going around in circles with their online chat/complaints form and a refusal to help. Thanks
Esim.. what are they and is it worth it
Can someone please explain what these are as I see it mentioned more and more. Also what phones have them, are there any older cheaper ones? I'm sure someone said pixel and iphones have had them for a while.
UK number while in OZ(Australia)
Hi there , Live in Aus , but i need new UK number for 2fa etc, what is the cheapest and easiest way to get it? please advise. p.s is that right you cannot activate Uk Esim while abroad? Cheers Peace DT
Mobile number spoofing
Scammers used to spoof UK landline numbers, now they use mobile numbers in an attempt to fool people, although I doubt many will be fooled by “bank security” calling from what looks like a mobile number (had that more than once). On two occasions I have had a call from a stranger returning a missed call that I didn’t…
Tesco Mobile
I am on a £10 rocket pack since 2022. Each month I get a text message to tell me the Rocket Pack is going to renew and I get debited £10. Last week I was in the ALPS, and perhaps outside the network area when the renewal took place. So the renewal did not take place. Instead i used up the £10 of Top Up that I had for calls…
Anyone still doing proper "traditional" PAYG?
I hate phones, and am very close to being a zero-use mobile user; i have an old dumb phone that gets used for almost nothing other than (pretty frequent) incoming "two-factor authentication" texts from banks, paypal, etc. It's the equivalent, i guess, of the emergency phone you might keep in the glove compartment of the…
Best value PAYG deal for 4g phones.
I have been with o2 for decades, but they have recently forced me to buy a 4g 'phone as 2g is being switched off. I really would like a PAYG sim only deal, but they don't seem to offer it. Any thoughts?
Three + £1 coffee network
Three have an app called three+. They've announced a weekly £1 coffee offer with the £1 coffee network and they refer to their website several times but there is no link. I've googled it but can't find the web site. Can anyone help? Edit: They say go to the web site. What they mean is follow the link in your code "To use…
Volt benefits if account is O2 is in different name from Virgin Media
We are existing Virgin Media customers for broadband, with the account in my name. I recently moved my mobile contract to O2 and now have Volt benefits (double data etc). My wife has just moved her mobile contract to O2 but, according to the (not completely clear) O2/Virgin online info, she needs to change her O2 account…
Tesco Mobile Terrible Service
I have a Tesco mobile pay monthly sim. Ever since joining I have noticed poor signal but have just dealt with it. I made a complaint after it causing a serious issue the other day and they said they will send a new sim out but will have a brief loss of signal on day of sim delivery what should be Tuesday or Wednesday next…
RWG - When does a 24 month SIM actually end?
I have an RWG 24 month SIM card which was purchased on 18/06/23, so I would expect it to end around 18/06/25. Oddly though, the monthly allowance has always been reset on the 2nd of each month. So it has reset today, but when I text 'info ukrwg24' to 669, rather than getting a text detailing how much of my bundle is…
Are RWG Mobile still in Business?
I heard that people got their free/cheap plans disconnected. Are they still working for people who have monthly or PAYG plans?
Which mobile is best. Advice please
Hi I’m looking to purchase a new mobile. Just mobile no sim as have a sim deal already. I have 3 phones on my list. I don’t need anything fancy top of the range etc. I just want it to do these following: -make calls -whatsapp -general internet searching -Work well for apps such as games, instagram etc - decent camera…
Question about 1p mobile
I signed up to 1p mobile then I ordered 3 more sims and I was given £5 credit on each sim but what's the credit for. My daughters has the 1p mobile unlimited sim but when she sent me a picture message it took 24p from her credit so do I need to keep the credit topped up for her to send picture messages.
Threaten to leave for 50% savings
I have been an ee SIM only customer for 10 years. I have 2 other numbers (daughter and wife) on my family account. When looking at getting my sons onto the account I researched other options and decided on Smarty. So I requested PACs from ee. Smarty's best deal was £8pm for 25GB with unlimited calls and texts. Had a call…
Advice for potential phone fraud
Back in February, my Pixel phone fell out of my pocket while I was cycling and was seemingly quite quickly taken and turned off by a passer by. I disabled everything I could with Find My Device and contacted my network, O2, to let them know and to get a new phone and sim. I logged out of all devices remotely on any…
Lebara daily mobile data usage calculations - is it calculated fairly?
I switched from AsdaMobile to Lebara in March 2025 (via the MSE Exclusive 10GB offer). My actual mobile data usage is low. The AsdaMobile calculations re my mobile data usage were always easy to verify. However, Lebara's calculations are much higher for similar usage and I find them difficult to work out. According to the…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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