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Lebara payment

Anemone1
Anemone1 Posts: 6
Fifth Anniversary First Post
Forumite

Paid £5.00 to Lebara for a 5GB, SIM only, deal via their website. SIM card sent but unable to activate. Assumed the £5.00 I paid would correspond to the number they provided me with but Lebara say they have not received any payment from me (even though I have confirmation from PayPal) and that I need to go to a 'top up shop'. Where has my £5.00 gone? Can anyone advise please? Thank you!

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