Sky 1Gb for £1 Unable to Activate SIM

QuadBod1

Hello,

Has anyone else had bother trying to activate the new £1 1Gb Sky mobile SIM once it arrived? I previously had both Sky Fibre and Sky Mobile - but these are both out of contact for at least 12 months. When I visit sky.com/sim it asks if I want to activate a new sim or a replacemet sim. I selected the new one as I hadn't had another for ages, but it just takes me to a page where it wants me sign up for another 12 month SIM. When I also tried the replacement link it just took me to exactly the same page.

I have tried on my phone and on my laptop but both just keep taking me round and round in circles!! I have also tried this on various days (in case it was something on their end), but I still can't activate this new SIM.

Anyone got any ideas how I can get this to work for me?

TIA

Gail

Detail_Merchant

I got this deal recently.
Checking my inbox I can see I received an email from sky@email.contact.sky with a subject "{MyName}, don’t forget to activate your SIM ⏳", and in the body of the email is a big blue button with the words "Activate your SIM". (I've replaced my actual first name with {MyName} in there.)

It seemed to work for me.

flaneurs_lobster

I replaced last year's £1 SIM with a new one, both SIMs appeared on the app/online.

Called to get last year's cancelled before I activated the new one - done with no problems.

What I couldn't/can't do is order as/convert to an eSIM. Will have to call again I assume.