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Lebara - is there a worst customer service department?
I swapped across to Lebara from Vodafone. What a massive mistake. Nothing has worked since and the contact 'help' centre are absolutey appalling. They cut you off when you use their chat function - or put you on a 72 hour wait list. Now without a working phone for a week.
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Lebara SIM only does not work
There are other similar threads on this site on problems with Lebara, but as I still see "MSE Blagged" for the Lebara SIM only deal on https://www.moneysavingexpert.com/cheap-mobile-finder/sim-only/ I'm creating a new thread hoping Money Saving Expert website admins will sort that out. It seems Lebara does not offer a 5G…
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Problems with EE Talk and Text tariff.
I've had an EE Talk and Text plan for years, renewable at £1 a week. It normally renews every Monday, not so today. I've rung EE to query why not. I was told there is apparently a fault. However, the helper I spoke to told me that if she were to update my account manually, it would mean I would be on a more expensive…
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Flex pay from EE- wierd
Hi Just a quick one but with EE they seem to now offer 'flex pay' which is you have a DD for the phone and a DD for the plan. However the default option is for the phone to be on a 36 month contract and most plans are 24. Meaning after 24 months you can upgrade the plan but not the phone? I bet people will not realise this…
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Do I pay if it is not within my bundle. SKY Mobile.
I have a bundle with Sky mobile for £2 a month that I use to enter competitions with 033 numbers which are within my bundle. What would happen if I called a number that was not within my bundle, such as a 5 digit number that cost £2 plus network charges, would it go through and be added to my £2 direct debit or would it…
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ID mobile Bill Capping advice.
Looking to change from EE to cheaper provider but still use the EE signal . I am currently paying £12 for unlimited texts / calls plus for 32gb . My concern is when I went to sign up to the ID mobile and set the bill capping to zero get the warning " By selecting £0 monthly cap some services will be unavailable,…
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iD Mobile free roaming?
The iD Mobile (SIM only) plans in the MSE Cheap Mobile Finder now all seem to say "No roaming" and "No free roaming", which I'm pretty sure they didn't last time I looked at it just a couple of days ago. Is this a mistake, or has something actually changed in the last few days? The iD Mobile website still seems to say…
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Lebara Contact Form Not Working
We've got an ongoing Vodafone outage (36 hours and counting) and wanted to talk to Lebara to see if they had any idea how long it was going to last. I tried talking to a human but got a person in an Asian call centre who didn't seem to understand English. So I tried the online contact form. When I described the problem the…
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EE Dirty Tricks?
My husband just signed up for an MSE recommended sim only monthly plan with Lebara.. Good deal, free roaming and 10gb data. He applied for his EE PAC code and today EE rang him to offer him an improved deal with them ( not as good as Lebara) but also warned him that if he went over his data allowance with Lebara they would…
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Help me choose a network
Hi everyone, I am new to the MSE Forum and this is my first thread. My contract with TescoMobile has come to an end but for the time being they have put me on a 30 day monthly rolling contract at the same price/data. I have been with a fair few networks and I have had issues with quite a lot of them. Some I switched from…
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02 pay as you go gets 5g and wifi calling
My 02 classic sim got this today. To be honest never noticed till i saw the wifi calling icon on my phone. I wonder if its a national roll out, or locally were 3g has been switched off. Anyone know?
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EE are moving existing "CPI" customers over to pounds and pence
Just an FYI, as I can't see a discussion on this - EE are moving existing customers over to their fixed amount rises. I've just had an email through myself. Long time monthly plan, way out of minimal term so I presume they can do what they want. Currently paying EE £10.50 a month for a simple service with CPI+3.9 (i think)…
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Buying a refurbished phone
I am looking at buying a refurbished phone listed as 'very good condition' (This product is in very good cosmetic condition with only light signs of use. It has been fully tested and works perfectly.) I have read the guide about buying refurbished phones and would like to know, what to look for regarding warranty, etc ? as…
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Lebara switching Sim only plan - Deals only available to new customers
With Lebara (not for much longer!) and needed more data pm so looked on a price comparison site - Lebara was the competitive and as I was already with them gave them a call. Operative was very apologetic but apparently they cannot give any deals to existing customers, and if you order a Sim from the price comparison site…
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I want a cheap Sim only contract for emergency second phone.
I work regular 12hr nights. I usually turn off my 'phone when I am in bed and if anyone really needs me they ring on the landline. The problem is, after changing broadband provider we don't have a landline. I want a sim only deal that I can use in my old mobile so my family can get in touch if need be. I want one that…
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Report Overcharging Issue with Lebara 3GB MSE Exclusive Monthly Plan
I recently signed up to the above plan for £0.99. But as soon as the automatic renewal kicked in, I was charged £4.40 rather than the MSE deal price. It took me a couple of months to realise I was overcharged. I rang up and got a refund. Apparently, there is a technical glitch in their system. So do check your payment…
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Tesco Mobile pay-as-you-go customer? Be prepared: it may push you to buy a bundle
Tesco Mobile is pushing its pay-as-you-go (PAYG) users to move to its new bundles. Failure to do so means paying for Tesco Mobile's standard PAYG rates, which it's hiked by up to 213%. If you're one of the 1.4 million users affected, it's worth looking at switching to a cheap monthly Sim instead – unless you just keep your…
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Mobile Coverage Maps Are Lying About City Centres
Across the UK, mobile coverage maps (including the MSE checker using Ofcom data) often show excellent coverage in city centres. Phones back this up by displaying strong 4G/5G signal — so everything appears fine. The real issue is congestion. In busy areas, mobile data can become effectively unusable even though the signal…
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Anyone else feel they might have been 'mis-sold' EU Roaming by EE?
I bought into a mobile phone contract with EE a year or so back and part of the attraction being ' EU Roaming' After being in a EU country last autumn and none of my unlimited UK data being available to me, I had to buy a 'pass' from EE for the duration of the stay to 'roam' (ie use my data) When I returned I was told that…
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Who uses Lebara as their main provider?
I'm currently on BT mobile and the 'discounted' price (£5 off for being a broadband customer) is £5.70 per month, with only 1Gb data and no international calls. Moving to Lebara looks to be more economical, but what, if any, are the downsides? Who uses Lebara as their main provider and do you have any problems at all?
