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RWG and customer service... will it get better now?
Just seen this in my inbox, from RWG: "Update on Customer Services It has been a tough few months at RWG. We have grown rapidly over the past few months and whilst our CS team have been working hard, they haven’t always been there to assist you. However, that has now all changed with new agents in place since the 1…
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Is Lycamobile as bad at Customer Services as all reviews say?
I have recently been looking at the Lycamobile offerings, and they are quite amazing. As Plusnet is closing, and porting people to EE, the question of... will EE push up pricing, or honour what we have with Plusnet. Voda is poor in my area, so it has to really be an O2 provider. But look up any Lycamobile review:…
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Calls to Europe
Hi, I want to call to Europe but that person is with no internet connection. I used to use Skype but it is no working any longer. I don’t want to switch company. Which are the options now? Thank you
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Wi-Fi calling on RWG?
Recently my RWG SIM card stopped working for calls from home which I suspect is down to a large tree right next to the building I live in blocking the reception, particularly when it got cloudy and was raining. I am wondering if I turn on Wi-Fi calls will RWG charge me extra or deduct data from my data allowance if they…
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Lebara SIM Only - £1 per month 3GB NOT unlimited but 300 minutes
I just went for this amazing deal to find out that the minutes are limited to 300. They are not unlimited as advertised.
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Notice of disconnection and debt collection from O2 but I don't have an account with them
I've had a letter from O2 stating notice of disconnection and unpaid bill of £32. It has my name and address and an account number but no mention of mobile number. I don't have an account with O2. My first thought was that it was a scam, so I didn't use the numbers quoted on the letter. Trying to get through to someone on…
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Using MSE link for O2
People might be interested to know that O2 makes it very tricky to keep your existing O2 number if you go for one of MSE's SIM-only deals. The deals O2 offers on its website are so expensive, so I used an MSE link to get a much cheaper deal. But when I came to transfer my number, I couldn't find out how to do it. After…
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How do I prepare phones for trip to Ireland : Lebara & iDMobile contracts
My wife and I are visiting Ireland next month and we obviously want to avoid any high bills, that sometimes get reported. One phone is on a Lebara contract and the other on an IDmobile contract. How do we prepare our phones for travel. We are not heavy users of data, but it's always good to be able to keep in contact with…
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New Lebara T&Cs
.... from 20th August. Might slow some of the serial switchers down
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Many Virtual Operators don't support shot code messages. What does it mean, does it really matter?
Many Mobile Virtual Network Operators (those like CoOp Mobile, PlusNet, etc, which do not have their own infrastructure but use that of EE, Vodafone, Three, etc) do not support short code messages. What does this mean in practice? Is it a reason to stay away from these operators or would most people be reasonably…
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Is my phone 4g compatible?
Is there a way I can check to see if my Nokia 216 (RM-1188) is 4G compatible? I keep getting messages from Tesco Mobile about the forthcomming 3G switch-off but don't know if it will affect me or not.
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Vodaphone Mobile Contract
I purchased a mobile phone from mobiles.co.uk (part of Carphone Warehouse) in 2020. Apparently, despite me thinking it was a handset and service contract, the contract was a rolling SIM only deal with Vodaphone. I recently noticed that I was still paying approximately £50.00 per month, even though the contract ended in…
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id mobile coverage
Hi My name
is Steve I am an id
mobile customer and I have been without any data for 26 days in my flat where I
live. There are three large masts where I live in New Invention (WV12) I could
stand in front of the mast and receive no signal. If I walked 500 yards to the
left of the masts towards Wolverhampton, I was able to…
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Anyone still on the completely free RWG plan?
I've been on the free (50/50/250mb) RWG plan for 5 years, but over the last year the service has become progressively more flaky, with incoming and outgoing connections failing regularly. I found myself unable to reply to a text last night so checked my allowance only to be told I have no allowances. Previous "chargeable'…
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1p mobile debiting my credit card without authorisation
Hi, Many years ago I signed up to 1pmobile pay as you go via money saving expert. I needed a cheap pay as you go for a second phone and it fitted the bill nicely. I registered my credit card with them but did not turn on auto top up. I used it for about 3 and a half years just fine, occasionally topping up a tenner as…
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Vodafone Veryme rewards not showing (+ landline port in issue)
Speaking to them is not helping so far. Got a new sim mid april and asked to get it merged as well as complete a port-in which were done after numerous calls / chats but i still don't have access to Veryme rewards. I'm wasting my time chasing meagre rewards but vodafone hasn't been that helpful regarding this. Anyone had a…
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Selling old mobile phone & battery health
Does anybody in here have recent experience of selling an old phone(with poor battery health) on these compare selling sites? Having just checked the MSE page on selling old mobile phones I have compared the prices using Sell My Mobile and the top payer is Grade Mobile. When selecting this company the next page shows some…
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New sim, keeping number - help!
Hi, I switched my Sim to Lebara and it was fine apart from the days delay porting my number. Just bought a new phone for my wife and thought this would be a good time to change her to the Lebara as she is paying nearly £10 per month. The only issue is that she is very reliant on WhatsApp and the switch, keeping her number,…
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Plan.com - Adding on £30 caps without your approval + having caps but not following them.
Hello all, I've had issues with plan.com already (November 2024) where their data usage widget broke for 2 and 1/2 weeks and after having my phone cut from data usability on 22nd November 2024, I logged in and saw that I had only used 1.6gb of the 16gb limit. I rang them and after the young lady went to check she said…
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Help : Mis-sold Policy by Vodafone Retentions Team
Hi team, Yes basically need help with how to get the best out of this one: I called Vodafone on Monday - got to retentions team to negotiate a new contract (phone and airtime) Was happy with what I was offered - so decided to go for it ! When the contract came through to my email 30 mins later - I saw to my horror that it…
