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Lebara 20% price hike
I use a Lebara SIM for data only in a remote 4G security camera. Everything has been great and I’ve had no reason to complain.
However, as a small business owner, I need VAT invoices. Up until recently this hasn’t been a problem. I just log into my account and download them – happy days!
Recently though, the VAT breakdown has disappeared and when I contacted Lebara chat, I was told that even though they have charged VAT on my payment, they are no longer providing invoices with the VAT breakdown included.
So, because I have no VAT invoice, I cannot claim back the 20% VAT that Lebara has taken from me on behalf of HMRC.
I got the feeling from the Lebara chat agent that I’m wasting my time complaining – they cut me off.
Can anyone suggest an alternative SIM only provider that will supply a VAT invoice?
Comments
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The thread title is totally misleading.
6 -
Go to hukd
search scancom three 500GB data SIM
They are usually around £40.
work out less than £2 a month for around 20 months
3 -
Any network that signs you up on a 'business to business' contract will supply you with a VAT invoice.
If you are looking at personal/consumer products then it is often the case that they don't supply a full VAT breakdown on each bill but they might be available on request.
From memory, I think Giffgaff have the ability to download a VAT bill.
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If they're charging VAT, they should be able to provide a valid VAT invoice. If not, I'd switch. EE, O2, Vodafone, Three they all provide VAT invoices, but it's worth confirming before signing up.
0 -
The four companies you mention supply VAT-inclusive bills for consumer products but not full VAT breakdowns nor the VAT registration number. Since they only supply these products to individuals then by definition the account holder cannot be a business customer.
They will, of course, supply a full VAT invoice when a business product has been contracted for.
3 -
Businesses can provide simplified invoices in some circumstances. This is one. The OP can still reclaim the VAT element included in the invoice but may need to work out the breakdown himself.
No reliance should be placed on the above! Absolutely none, do you hear?0 -
Perhaps you could clarify whether the sim is being used by your business, and whether you have a business contract with lebara. If you are a business customer I would expect them to provide VAT details, if not I would expect them to seek to move you onto a business contract.
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If you are using it in a remote camera you should really be using a M2M or IoT SIM.
Alternatively, if you can buy a business oriented Data SIM that lasts for X months and that will come with a VAT invoice.
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Must be a very recent change, as in after 28th July, as my latest one is showing VAT amount and VAT reg number.
Never associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.
Being hated by idiots is the price you pay for not being one of them.
Jean Cocteau 1889-1963
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My bill dated 19/7/26 has the vat number on the bottom
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