The process of changing phone servers.

jeff_chandler

I might be a fossil and cannot remember the process of changing from one to another.

I have been with EE for over twenty years and the price has increased considerably. I contacted them, asking for more data, i currently have four GB of data. They could increase it to ten gb of data pushing the price to eleven pounds. They did mention increases during the two year contract. I don't want to be tied in to a two year deal.

I want to change from EL to probably Lyca or lebera. How do i go about all this. I have been told a PAC code is needed in order to keep my number. Do i have to create a new standing order, stop the current one with EE?. I'm completely baffled and would preferably like someone to actually do it for me at a shop or something like that. I haven't a clue. People tell me it's simple.

flaneurs_lobster

It's a simple enough process, but it's a process and you need to take the steps in a specific order.

Firstly sort yourself out with a new supplier, don't forget that you need good coverage from the network as well as a decent price. Plenty of information about potential suppliers on here.

Make sure that the coverage is acceptable using your phone and the new SIM before starting any move of your existing number. Maybe ask neighbors who they use.

Get a PAC from EE, you can request it by text, online or by phone.

Give the PAC to the new supplier, usual to do this online or in their app.

Suspect you have a Direct Debit set up with EE rather than a standing order - DO NOT CANCEL THIS for a couple of billing cycles, it will be used to collect any outstanding charges or to pay any refund due.

You'll pay for the new service either by new DD or card payments, depending on the nature of the contract.

savergrant

Firstly check your likely coverage using this tool;

https://www.moneysavingexpert.com/cheap-mobile-finder/coverage-checker/

Then you can look at providers which will likely give you a strong signal in your area.

If possible try a 30 day deal to test it fully before committing to anything more. It is helpful to have two phones or a dual sim phone. Then request a pac from ee (simplest way is text PAC to 65075) then give that pac to your new supplier. Sadly there is an overlap when you are paying for two services but it's far safer. Also be aware that levels of customer service can vary between providers.

Frozen_up_north

Also check any EU or similar roaming with the new network, if needed. The network !p Mobile will give you 50 GB of data on the EE network without a 24 month contract, for £10, or 5 GB for £5, there are other networks with similar amounts of data for the same, or less cost, per month without needing a contract, let alone a 24 month one.

GiffGaff (O2 network) are a Which recommended supplier, they have a useful app for your phone too. 5 GB EU roaming included.

https://www.giffgaff.com/sim-only-deals

1p Mobile (EE) who include up to 14 GB EU + Channel Is and Is of Man roaming:

https://www.1pmobile.com/

oldernonethewiser

Lyca came in for some bad press recently if I recall correctly.

Lebara, and some others, offer monthly rolling contracts so it is easy to move from on to another provider should you wish. Currently Lebara have a deal for 5GB for just over £2 per month for the first 7 months.

If the Vodafone coverage is good in your area then a SIM only deal from Lebara should be fine for you.

Flugelhorn

https://forums.moneysavingexpert.com/discussion/comment/82073410#Comment_82073410

last time we moved from EE it was v hard to get the PAC - only available on the phone -the online and Text system didn't work and just told us to phone. took 40 mins to get through on the phone and the call dropped on two of the efforts - eventually we got the PAC from them

mta999

Have a look at EE pay as you go they are currently offering 20 gig of data for nine pounds a month on a one month rolling contract ie you can cancel with a month if you want to

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82073778#Comment_82073778

Naughty - OFCOM made rules to stop this kind of thing, being able to get a PAC with just a text message is mandatory.

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82073783#Comment_82073783

Is it easy to swap from an EE PAYM to a PAYG?

Flugelhorn

https://forums.moneysavingexpert.com/discussion/comment/82073784#Comment_82073784

I know - it was incredibly frustrating and took a long time - basically they didn't want us to leave, tried to get us to stay and offered deals but couldn't match what we had found

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82073825#Comment_82073825

Having just fined VMO2 £28M for prevarication and delays for punters wanting to cancel, maybe OFCOM should have a look at EE….