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Lebara
Hi I got a Lebara data sim for the first time and I want to check something if I ring their topup number and pay for a new 30 day data pack with my debit card, do they keep my card details and try to automatically charge me for another data pack once that month is up? I just want to buy one occasionally when I need one and…
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How on earth are they MSE's No:1 choice?
I am absolutely baffled how Lebara are MSE's mobile SIM company of choice. I applied for a SIM only contract several weeks ago, and was promised Royal Mail 1st Class delivery. When the card did not arrive, after five days, I contacted their 'CHAT' facility and discussed my problem. I was promised delivery within the next…
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Talk Mobile Roaming fair use policy
Hi Folks, Both my Wife and myself are with Talk Mobile. Presently out of the UK in Spain. We are three weeks into a five week trip. My Wife has received a message saying she has used 80% of her ‘fair use’ roaming policy, which is 5GB. Her monthly allowance is 50GB of which she general uses 5-6 GB. It does not state how…
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Mifi query
hi I have BT broadband at home and it's fine but I want a backup plan if it ever goes down for a lengthy period so I've ordered a mercusys mt110 mifi device it looks like it's fairly easy to setup hopefully but there is something I can't get my head round I intend buying a Lebara data sim for it So if my BT broadband is…
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Do Lebara deals rotate?
I am finally dumping Sky Mobile. I ordered 10GB MSE Exclusive Monthly Plan for £1.00 a month for 7 months then £4.90 but the sim did not arrive despite numerous phone calls to Lebara. They then said they would sent me one within 24 hours but that did not arrive. A day later they cancelled the plan and refunded me my…
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Spusu SIM only
Hi. I'm considering a spusu monthly SIM only and it says the price increases after 12 months. As the 12 month arises can I just switch to one of their other plans (does it have to be a different plan)? What's the options? Thanks.
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Lebara - is there a worst customer service department?
I swapped across to Lebara from Vodafone. What a massive mistake. Nothing has worked since and the contact 'help' centre are absolutey appalling. They cut you off when you use their chat function - or put you on a 72 hour wait list. Now without a working phone for a week.
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Problems with EE Talk and Text tariff.
I've had an EE Talk and Text plan for years, renewable at £1 a week. It normally renews every Monday, not so today. I've rung EE to query why not. I was told there is apparently a fault. However, the helper I spoke to told me that if she were to update my account manually, it would mean I would be on a more expensive…
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Does Sky Mobile always use these tricks when you try to make a formal complaint?
I got two emails from Sky a day apart, first one said they were hiking price from £8 to £11, I had been staying with them while they resolved another matter, but they never did. Then I got another email a day later saying I was out of contract and I could leave, The price increase was going to take effect in less than 30…
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Flex pay from EE- wierd
Hi Just a quick one but with EE they seem to now offer 'flex pay' which is you have a DD for the phone and a DD for the plan. However the default option is for the phone to be on a 36 month contract and most plans are 24. Meaning after 24 months you can upgrade the plan but not the phone? I bet people will not realise this…
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Do I pay if it is not within my bundle. SKY Mobile.
I have a bundle with Sky mobile for £2 a month that I use to enter competitions with 033 numbers which are within my bundle. What would happen if I called a number that was not within my bundle, such as a 5 digit number that cost £2 plus network charges, would it go through and be added to my £2 direct debit or would it…
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ID mobile Bill Capping advice.
Looking to change from EE to cheaper provider but still use the EE signal . I am currently paying £12 for unlimited texts / calls plus for 32gb . My concern is when I went to sign up to the ID mobile and set the bill capping to zero get the warning " By selecting £0 monthly cap some services will be unavailable,…
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Lebara Contact Form Not Working
We've got an ongoing Vodafone outage (36 hours and counting) and wanted to talk to Lebara to see if they had any idea how long it was going to last. I tried talking to a human but got a person in an Asian call centre who didn't seem to understand English. So I tried the online contact form. When I described the problem the…
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Help me choose a network
Hi everyone, I am new to the MSE Forum and this is my first thread. My contract with TescoMobile has come to an end but for the time being they have put me on a 30 day monthly rolling contract at the same price/data. I have been with a fair few networks and I have had issues with quite a lot of them. Some I switched from…
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02 pay as you go gets 5g and wifi calling
My 02 classic sim got this today. To be honest never noticed till i saw the wifi calling icon on my phone. I wonder if its a national roll out, or locally were 3g has been switched off. Anyone know?
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EE are moving existing "CPI" customers over to pounds and pence
Just an FYI, as I can't see a discussion on this - EE are moving existing customers over to their fixed amount rises. I've just had an email through myself. Long time monthly plan, way out of minimal term so I presume they can do what they want. Currently paying EE £10.50 a month for a simple service with CPI+3.9 (i think)…
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Buying a refurbished phone
I am looking at buying a refurbished phone listed as 'very good condition' (This product is in very good cosmetic condition with only light signs of use. It has been fully tested and works perfectly.) I have read the guide about buying refurbished phones and would like to know, what to look for regarding warranty, etc ? as…
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I want a cheap Sim only contract for emergency second phone.
I work regular 12hr nights. I usually turn off my 'phone when I am in bed and if anyone really needs me they ring on the landline. The problem is, after changing broadband provider we don't have a landline. I want a sim only deal that I can use in my old mobile so my family can get in touch if need be. I want one that…
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Report Overcharging Issue with Lebara 3GB MSE Exclusive Monthly Plan
I recently signed up to the above plan for £0.99. But as soon as the automatic renewal kicked in, I was charged £4.40 rather than the MSE deal price. It took me a couple of months to realise I was overcharged. I rang up and got a refund. Apparently, there is a technical glitch in their system. So do check your payment…
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Tesco Mobile pay-as-you-go customer? Be prepared: it may push you to buy a bundle
Tesco Mobile is pushing its pay-as-you-go (PAYG) users to move to its new bundles. Failure to do so means paying for Tesco Mobile's standard PAYG rates, which it's hiked by up to 213%. If you're one of the 1.4 million users affected, it's worth looking at switching to a cheap monthly Sim instead – unless you just keep your…
