Lebara 50% discount disappoints!

ANNA

I'm with Lebara month by month renewal. Five years of loyalty.

I've recently been a very low user, due to buying a rival SIM deal, and was considering leaving Lebara. Suddenly Lebara gave me extra free data that I don't use.

Next I got an SMS of an exclusive offer to "enjoy 50% off for 3 months…no need to do anything….automatically added to your account".

I'm not surprised I got a price reduction, as my usage had dropped off dramatically.

What did surprise and disappoint me 🤬 was a month later getting an SMS that "due to a technical error, a 50% discount was incorrectly applied to your account.

So Lebara, I'm ready to part company with you. Or can I enforce the offer Lebara made? Just not worth the hassle time to me.

What do you think?

flaneurs_lobster

Loyalty is a concept you'd be best to forget when dealing with any corporate entity.

Unless that Lebara deal is worth significant cash then I wouldn't give yourself the grief of persuing it.

twopenny

As a low user I use 1p (thanks to this forum) which backs off EE I believe. £10 for 2 months ie £5 a month.

No silly offers, no hassle, easy to read website and they answer emails promptly Mon to Fri.

They do have bundles and such but despite being housebound for 6 weeks with phone and text a lot I still didn't use all my credit. But easy to check on the site.

For a while I had another phone with a free to use SIM through Vodafone and every day there were messages about social media and top ups which I didn't owe, it drove me nuts and turned me off joining them.

ididgetwhereiamtoday

I really don’t like these short term discounts and then up to normal price for rest of term. I much prefer whole term discount. Which is why me and my family use Smarty. We’re on something like 60gb data for around £8 a month on a rolling 30 day contract. The service is good, the price has never gone up and I think the value is as good as it gets. 50gb is as good as unlimited data as I never get anywhere near that and I doubt 99.% of us would ever need more than that.

Derfuk

https://forums.moneysavingexpert.com/discussion/comment/82071314#Comment_82071314

I used THM for my low use and put £5 6 months ago for the 1p deal and haven't put any more on since as it's used as a tracker SIM and I still have £4.82 credit on it and it's still working

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82089085#Comment_82089085

Was that the Talk Home Penny Pro plan?

Don't think it's on sale any more (at least not from their website).

https://mobile.talk-home.com/sim-only-deals/payg/110

What's the tracker? Only using 18MB in 6 months in a GSM tracker is very impressive.

drphila

https://forums.moneysavingexpert.com/discussion/comment/82089095#Comment_82089095

https://mobile.talk-home.com/sim-only-deals/payg

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82096772#Comment_82096772

Indeed, the Penny Pro SIM is there to activate, but not to buy.