Warning about Lebara and Google phones!

andytheit

Signed up for one of the deals here on MSE but can’t get 5g. Phone is 5g compatible and works fine on 5g with Vodafone sim, but won’t work with Lebara, which uses Vodafone’s network. Lebara customer service says there is no 5g in our area!. Tried to explain there is no 5g anywhere with their sim. They are looking into it, but Googling and there are other uses with issues and Google phones

TadleyBaggie

I've never seen 5G on my Lebara SIM either, anywhere, and that is with an iPhone 15 Pro. I also have a O2 eSIM and that will pick up 5G coverage where available.

PHK

I also have never seen 5G on Lebara with an iPhone 15. I have used a Voxi SIM and that gets 5G in the places Lebara doesn’t. 

skycatcher

I have a pixel 6a on lebara and have seen it with 5g.

milnerrr

When you go into preferred network type in settings, does 5G come up as an option?

I had a similar problem in the past with Talkmobile who, like Lebara, are also a Mobile Virtual Network Operator running on Vodafone's network. 5G didn't just not work, it ceased to be an option whatsoever within the phone's operating system once the Talkmobile SIM was inserted, and as soon as my old O2 SIM was put back in the 5G option returned.

d123

milnerrr said:

When you go into preferred network type in settings, does 5G come up as an option?

I had a similar problem in the past with Talkmobile who, like Lebara, are also a Mobile Virtual Network Operator running on Vodafone's network. 5G didn't just not work, it ceased to be an option whatsoever within the phone's operating system once the Talkmobile SIM was inserted, and as soon as my old O2 SIM was put back in the 5G option returned.

Talkmobile definitely allow 5G these days so if that’s a relatively recent screenshot it’s a phone problem in your case.

jimjames

Now seeing 5g a lot of the time with Lebara and my Pixel 7. Even in some fairly remote areas this week it was getting 5G that I wasn't expecting.

pinky_

I have Google pixel 8 pro and couldn't get 5g on lebera , rang up support and they switched it on from there side if it helps anyone.

paulstevo

I have a Lebara 15p pm sim and it shows the 5g (I also have an 8pro). didn't have to ask for the 5g to be activated ? As above it shows preferred 5g in scroll down option.
Amazed at some of the deals Lebara have atm .. Ived swapped from Sky and the connection and speed is so much better .

skycatcher

I have a 6a and it connects to 5g when available by default on Lebara 12g plan